20/01/2026
We are hiring an Experienced Medical receptionist!
Job Description
About You!
Are you looking for a friendly, cohesive work environment and a great team of staff and specialists to work with? Flow Health and Cardiac Diagnostics, Robina is a growing specialist practice offering multidisciplinary specialist services and cardiac testing.
Our team is looking for an Experienced Medical Receptionist to work closely with the Practice Principal and Office Manager to ensure a great patient experience and assist in supporting the doctors.
We offer a supportive and rewarding working environment and are seeking someone to Part-time position (minimum 4 days per week). The role involves general medical reception duties, as well as assisting the Practice Manager, Office Manager, and Director with their duties.
About the Role
As the first point of contact for our patients, the Medical Receptionist is essential to the smooth daily operations of our clinic. You will work collaboratively with clinicians and allied health professionals to ensure efficient, welcoming, and professional reception and administrative support.
Key Responsibilities
Provide friendly, professional front-desk service for patients and visitors.
Answer phone calls, emails and appointment enquiries promptly.
Schedule and manage appointments using Clinic to Cloud.
Process patient payments, billing, and Medicare claims.
Maintain accurate patient records and data entry.
Provide administrative support to clinicians when required.
Manage reception area to maintain a professional clinic environment.
Providing support to the Office Manager with tasks and leave cover.
Essential / Preferred Criteria
Preferred
Minimum 1 year experience as a Medical Receptionist or in a similar healthcare role.
Proficiency using Clinic to Cloud (highly regarded).
Previous experience in a healthcare setting is advantageous.
Working knowledge of Medicare billing and private health funds.
Experience with Xestro.
Essential
Excellent communication and interpersonal skills.
Strong organizational skills with high attention to detail.
Ability to multitask, prioritize workload and perform well under pressure.
Professional presentation with a strong patient-centered approach.
What we offer
A supportive, collaborative team environment.
A modern clinic with well-established systems.
A friendly, non-corporate work environment that values people over processes.
Ongoing training and professional development.
Opportunities to grow and contribute meaningfully to patient care.
Please email our Practice Manager, Himanshi, at admin@flowhealth.com.au, if you have any questions.
