Aged Care Guidance

02/12/2025

Join our free six-week program in Stafford, Cleveland or Southport.

28/11/2025

11/11/2025

27/10/2025

If you’ve called Burnie Brae recently, chances are you’ve already chatted with one of these friendly voices! Now you can finally put some faces to those cheerful hellos.

👋 Meet Leanne!
(Not to be confused with our other Leanne 😋)

Leanne has been part of the Burnie Brae team for two years, starting out in Care Services before stepping into her new role in our Community Engagement Hub.

“I love talking to people, helping them and listening to their stories.”

She loves beach holidays, spending time with her three boys and playing netball.

💛 And say hi to Linda!

Linda joined the Burnie Brae team just a few months ago, starting out as a Support Worker. She first connected with Burnie Brae when we supported her mum through our home care services and she’s always wanted to be part of the team.

Now, she’s one of the friendly voices you’ll hear when you call, helping to direct your enquiries and brighten your day along the way. “I love to help people and I love a good chat!”

You’ll find Leanne and Linda at our Community Centre in Chermside, answering calls and welcoming members.

18/10/2025

Good day for it 👌

Visit us at Nudgee Beach 🧡

17/10/2025

11/10/2025

❤️

05/10/2025

Now Open: Crohn’s Study

11/09/2025

Raise funds with every sip. Join now for FREE.

10/09/2025

Prepare your complaints handling systems for the new Act

New resources are available to guide providers in creating effective, resolution-focused complaints systems across their aged care services.
These updated resources can help providers enhance existing processes and prepare for the upcoming new Aged Care Act.

✍️ Better practice guide to complaints handling includes advice and case studies to help providers:

🟦implement rights-based complaints handling processes, policies and procedures
🟦create an encouraging, positive culture around complaints
🟦protect people who make complaints
🟦meet their obligations.

✅ The Rights-based complaints and feedback handling checklist outlines the complaints and feedback management process and provides tips and helpful resources for each stage.

Read the Guide: https://www.agedcarequality.gov.au/resource-library/better-practice-guide-complaints-handling-aged-care-services

View the Checklist: https://www.agedcarequality.gov.au/resource-library/complaints-handling-checklist

01/09/2025

Our rescheduled August networking meeting will be this week:

📆 Wednesday 3rd September
⏰ 8.30am - 9.30am
📍 Arcare North Lakes Aged Care, QLD 65 Endeavours Blvd, North Lakes

ALL WELCOME 🫶🏽

25/08/2025

It took more than a year for Kathleen Whelan's husband Alan to get an assessment for in-home aged care. Ten months later, he has seen no assistance.