03/12/2025
Computer-Generated NDIS Plans?! 🤯😱😡 ...
Here’s why our community is worried — and why lived experience matters.
The NDIS has announced major changes that would allow future plans to be generated by an automated computer tool, with very limited human involvement.
NDIA staff may not be allowed to adjust budgets generated by the system.
And while the goal may be “consistency,” the reality is this:
A computer cannot understand the things that shape a person’s life.
It cannot recognise:
• complex trauma
• psychosocial disability
• lived experience
• fluctuating conditions
• communication challenges
• cultural, family, or safety context
• what someone has survived
For many in our community — especially those with trauma, mental health conditions, or complex disability — these are not optional details.
They are the disability.
An algorithm can process numbers.
But it cannot understand what it feels like to fight for stability, to rebuild a life, or to navigate the world while carrying experiences that don’t fit neatly into tick-boxes.
Our service stands firmly with participants, families, and advocates who are calling for transparent, human-centred assessments that honour both clinical evidence and lived experience.
We will be watching these changes closely, keeping our community informed, and continuing to advocate for a system that sees people — not data.