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Support Agency

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Sydney, NSW
Support Agency

NDIS Registered Provider Welcome to Support Agency! We are a registered NDIS provider offering support coordination and specialist support coordination.

We can guide you to access the scheme and use your funding appropriately to meet your goals. We work with network providers to ensure participants get support in all avenues, including working with DCJ, NSW Health and an array of allied health and SDA/SIL providers.

24/12/2025

🎄 Merry Christmas.
This season can bring joy, reflection or mixed emotions for many people.
Participants may have changes in routine or support availability, and providers may be adjusting their schedules during the holiday period.

Wherever you are today, we hope you experience comfort, calm and connection in a way that feels right for you.

18/12/2025

🎄 Support Agency will be closed from December 22 and will reopen on January 5, 2026.

We look forward to supporting you again in the new year.

17/12/2025

Secret Santa moments we couldn’t not share 🎁✨
Smiles, surprises, and a whole lot of festive cheer around the office.
We’re still guessing who gifted what… but the joy says it all 🎄

16/12/2025

🧩 PACE introduces a new structure for NDIS plans.
Participants will see My Supports, My Services and updated funding categories, which may look different from previous plans.

Understanding PACE helps you:
✔ Identify your budgets
✔ Understand provider claims
✔ Read your new plan sections
✔ Prepare for future reviews

A quick check now can make 2026 planning much smoother.

Learn more at www.supportagency.com.au

14/12/2025

🛒 Many people ask whether an item is considered Assistive Technology or an everyday product.
The NDIS funds Assistive Technology when it relates directly to disability and meets reasonable and necessary criteria.

Everyday items cannot be funded even if they are helpful.

Our latest blog explains:
✔ The difference between everyday items and AT
✔ What the NDIS considers reasonable and necessary
✔ Examples from the NDIS guidelines
✔ What evidence may be required

Understanding these definitions helps you request the right supports.

Learn more: www.supportagency.com.au/everyday-living-cost-or-assistive-technology

12/12/2025

⭐ Thank you for sharing your experience with us.
Feedback helps us understand what information is most helpful for participants and where we can continue improving.

Clear communication is a key part of ensuring participants feel confident using their plans.

09/12/2025

🌍 Today is Human Rights Day.
In the NDIS, participants have the right to safe, respectful and inclusive supports under the NDIS Code of Conduct and Practice Standards.

These rights include:
✔ Access to clear information
✔ Respect for choice and control
✔ Safe and ethical services
✔ Support that protects dignity and wellbeing

Human Rights Day is a reminder of why safe, quality support matters in every part of the NDIS journey.

07/12/2025

🎁 The holiday season is here, and many participants start planning their spending.
It is helpful to know that the NDIS cannot fund everyday costs or holiday expenses that are not related to disability support.

The NDIS will not fund:
✖ Gifts or decorations
✖ Holiday or leisure travel unrelated to disability
✖ General household items
✖ Everyday living expenses
✖ Supports that do not meet the reasonable and necessary criteria

Understanding these rules helps prevent declined claims and protects your budget for the supports that matter.

Learn more at www.supportagency.com.au

05/12/2025

The Support Agency team really thought outside the box this Christmas… by getting inside one! 😄
Kicking off today’s Christmas party with laughs, tinsel, and plenty of festive spirit! 🎁💚❤️
And guess who the Secret Santa is… 😉🎄

04/12/2025

📘 PACE now includes funding periods which means some budgets may be released monthly or quarterly.
The total funding does not change, but understanding how it becomes available helps you plan your supports more accurately.

Our updated blog explains:
✔ How funding periods work
✔ What changes for participants
✔ How this affects support planning
✔ What to expect in your future plans

Clear information can help you avoid overspending early and understand how claims appear in the system.

Learn more at
www.supportagency.com.au/ndis-funding-shake-up-what-you-need-to-know

02/12/2025

💙 Today is International Day of People with Disability.
This day highlights the importance of access, inclusion and participation for people with disability in every community.

The NDIS supports this by funding reasonable and necessary supports that assist with daily living, independence, learning and participation.

We recognise the value of creating environments where information is clear and supports are accessible for everyone.

30/11/2025

🎄 Starting December with a quick NDIS check can help you avoid holiday disruptions.
Many providers reduce hours this month and participants sometimes experience delays if they wait too late to review supports.

Before the holiday period, it is useful to:
✔ Check your remaining Core and Capacity budgets
✔ Confirm any appointments still scheduled
✔ Review supports you may need booked or updated
✔ Request reports early if you have a review coming up

A short review at the start of December helps make sure your supports continue smoothly even when schedules change.

Learn more at www.supportagency.com.au

Address

Sydney, NSW
2756

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Website

https://www.supportagency.com.au/

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