Bheard

Bheard We help services listen to consumer to do good better.

Bheard supports consumer engagement in the human service sector - consumer feedback, consumer experience, consumer outcome surveys and best practice processes

COMMUNITY CONCERNED ABOUT NIGHT TIME FLIGHT  PATH OVER SMBI - Airservices Aust SurveyIf you are concerned about a new ni...
15/05/2023

COMMUNITY CONCERNED ABOUT NIGHT TIME FLIGHT PATH OVER SMBI - Airservices Aust Survey

If you are concerned about a new nighttime flight path over SMBI, please complete the survey below. The survey page will also take you to the fact sheet and map of flight paths. There are five flightpath options, and we are concerned about option 5. Have the map in front of you when you complete the survey.
You will need to indicate for each option whether you agree or disagree, with a brief reason why. Problems with option 5 raised at last night's community meeting included noise impact on local residents, Islands being very quiet with little night traffic, failure to reflect the future population of the Islands (20,000), impact on bird life, and health impact of particle contamination in exhausts.
https://engage.airservicesaustralia.com/nap4b/survey_tools/phase-1b

GROWTH IN FLIGHTS NUMBERS AND NOISEThe importance of discussion on the proposal to direct existing night-time flights he...
12/05/2023

GROWTH IN FLIGHTS NUMBERS AND NOISE
The importance of discussion on the proposal to direct existing night-time flights heading south over the SMBI and Redland Bay area needs to be considered within the context of forecast growth in airport activity.
By 2032, ready for the Olympics, there will be a new terminal at Brisbane Airport. Flight numbers are projected to almost double to 360,000 flights annually. See the graph for growth forecasts.
What has to be remembered is that the flight path planes are following now, are some distance from SMBI. Under Flightpath Option 5, they will be directly overhead, 24 hours per day, 7 days per week. See the map for existing and proposed flight path options.
If we want to maintain the peace and amenity that has drawn us to SMBI and Redland Bay we need to ensure our voice is heard before a decision is made.
You can do this by
- Coming to the Macleay Island Progress Association meeting on the 15th of May at 7:00 pm
- Signing the online petition being circulated by Henry Pike, MP our local member – see https://www.henrypike.com.au/thankyou_aircraft
- Providing an online response to the Airservices Australia website – see https://engage.airservicesaustralia.com/nap4b/survey_tools/phase-1b
Shane Rendalls

Busy week contacting providers to help them better grow their services. Not contacted yet? Drop me a line
06/09/2017

Busy week contacting providers to help them better grow their services. Not contacted yet? Drop me a line

Don't be left hanging on the phone. Bheard www.bheard.com.au 1800 925 520
03/08/2017

Don't be left hanging on the phone. Bheard www.bheard.com.au 1800 925 520

Didn't get through when you tried our number. Now you know what it's like to experience the frustration of not getting t...
03/08/2017

Didn't get through when you tried our number. Now you know what it's like to experience the frustration of not getting through and left hanging on the phone.
Bheard www.bheard.com.au 1800 925 520

What people are saying WHY CHOOSE US? We are small enough to care and willing to make a difference. OUR PROCESS Our solution for excellence in consumer engagement, service delivery and risk reduction EngageHow do you make your consumers your partners in success?We’ll engage with your consumers and s...

27/07/2017

Using consumer analytics for continual improvement
http://bheard.com.au/using-consumer-analytics-for-continual-improvement-listening/

Posted on July 10, 2017, July 24, 2017 by Shane Rendalls Listening to consumers, their families and carers, is critical to succeed in an increasingly competitive climate. For example, the commencement of the National Disability Insurance Scheme (NDIS) and emergence of disruptive technologies, introd...

27/07/2017

Using consumer analytics for continual improvement

24/07/2017

FB page and new website all in the one week

Bheard, an independent indicator of services wanting to hear from their consumers
24/07/2017

Bheard, an independent indicator of services wanting
to hear from their consumers

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Sydney, NSW

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