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Coates Group

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Coates Group

Empowering millions of seamless customer experiences around the world every day.

We help the world’s biggest and most loved QSR brands simplify operational complexity and deliver millions of seamless customer experiences—every day, with tailored technology and end-to-end services.

23/03/2026

We’re still buzzing from our first time attending and sponsoring MURTEC 2026 – what a week for our attending Crew Jeff Miller (Chief Experience Officer), Carolyn Williams (VP, Account Management - North America), and Keith Carpio (Senior Director, Strategic Partnerships)!

From networking and exchanging ideas with brand leaders and innovators, to hearing action-oriented insights from restaurant tech trailblazers, we ended the conference with a deepened understanding of the challenges and ambitions we share with our industry partners, and valuable takeaways to drive effective solutions.

10/03/2026

Last week, we were thrilled to attend SPARK Ignite, the Inspire Foundation’s annual celebration of Inspire Brands’ commitment to supporting dreamers, doers and difference-makers.

The night was filled with food, fun, engagement and entertainment. Throughout the night we celebrated the $24 million given back to youth-serving nonprofits across the country, including the announcement that College AIM received the top grant via the Foundation's 2025 SPARK Accelerator program.

03/03/2026

This Sunday 8th March marks International Women's Day and this year's theme is Give To Gain.

It’s a reminder that progress happens when we actively give — through support, opportunity, advocacy and allyship.

At Coates, we see this in the everyday actions that shape our culture, from mentoring and showing up for our communities, to supporting one another to grow.

Over the coming week, we’ll be sharing some examples of how Give to Gain comes to life across our teams, and the meaningful impact that collective effort can create.

24/02/2026

👋🏼 Say hello to Arcelia Trejo, our Director of Account Management, based in Chicago! 👋🏼

Collaborating closely with our customers, Arcelia works to understand their needs, advocate for their goals, and helps them turn complex problems into thoughtful, creative solutions that drive meaningful outcomes.

Arcelia's favourite parts about being a member of the Crew are the people and the collaborative culture. The sense of teamwork, problem-solving mindset, and shared ownership allow her to build trusted relationships with our customers and see the impact of her work brought to life.

Swipe through the images to learn more about Arcelia!

12/01/2026

👋 Say hello to Ian Erickson, our Back-End Engineer, based in Chicago! 👋

Wearing many hats, Ian works behind the scenes to develop and maintain the services that keep data flowing smoothly from the cloud to our media players and screens - plus plenty of problem-solving, testing and QA along the way.

What Ian loves most is being part of the growing NAM-Tech team and seeing first hand how it has evolved into what it is today.

Swipe through the images to learn more about Ian!

08/01/2026

Throughout the month of December, our Crew got together to celebrate the holiday season and the end of the calendar year around the globe. We got to enjoy delicous food and spent quality time connecting with Crew to reflect on our 2025 accomplishments!

07/01/2026

At the end of last year, we announced our two Fire It Up Award Recipients. The Fire It Up Award was created to acknowledge those who go above and beyond in embodying the Coates values. We are thrilled to recognise Sam Dobell for our Crew Award, and Kate Hama for our Leadership Award!

Sam earned this recognition for his exceptional impact as an individual contributor, consistently delivering work of outstanding quality and ownership. He takes a holistic, end-to-end approach to product design - carefully considering creative intent, user experience, manufacturing, and commercial viability.

Kate has continued to excel beyond the remit of her role, consistently demonstrating strategic maturity, strong ex*****on, and leadership. Kate is a highly respected leader within the Japan market who strengthens internal culture and consistently embodies all six Coates values, making her a deserving recipient of the FIU Award this year.

Congratulations to both Sam and Kate on this well-deserved recognition!

18/12/2025

As we near the end 2025 and reflect on the year, we want to say thank you to our Crew, customers and collaborators for their support, trust and partnership.

In light of the recent tragic events that occurred in Bondi, a beloved neighbourhood in the city of our headquarters, we’re more thankful than ever for our community and the support around us. Our thoughts are with those directly impacted and our Sydney Crew and community.

And to our global community, we’re wishing you, your family and friends a safe and peaceful holiday season, with care and kindness for the New Year.

08/12/2025

It’s been a great season with Dunkin’ Joy at the Music City Joy Dinner, Midwest Gala, and Manhattan Gala, all uniting franchisees, partners, and community leaders to support and raise money for children battling illness and hunger. These events brought evenings of connection and compassion. From touching stories of healing to moments of entertainment and generosity, they embodied the spirit of community and care. Coates proudly sponsored the three fundraisers, and our attendance gave us the opportunity to celebrate a night of giving, deepen relationships and make a meaningful difference together with our partners.

03/12/2025

👋 Say hello to Nicola Jersek, our Account & Project Manager, based in Australia! 👋

Partnering with clients from key accounts in the ANZ market, Nicola helps bring drive-thru and in-store digital solutions to life, from scoping to delivery.

At work , you'll rarely see Nicola without a snack nearby (especially Shapes or some summer cherries) - and outside of work, she's an avid reader, having finished over 100 books in 2025!

Swipe through the images to learn more about Nicola!

09/10/2025

👋 Say hello to Jenny Giron, our Senior Project Manager, based in Chicago! 👋

A builder of structure and alignment, Jenny drives the seamless management of new pilots and client opportunities for the NAM segment. With over 10 years of project management experience, she helps teams move quickly and deliver innovative in-store solutions.

From living by her grandma’s mantra — “Don’t put off until tomorrow what you can do today” — to building strong processes with her team, Jenny brings focus, collaboration, and impact to everything she does.

Swipe through the images to learn more about Jenny!

08/10/2025

After an incredible 38 years, we recently celebrated Graham Muir's retirement. Graham has the coveted title of Coates's longest-standing Crew Member and has been a true cornerstone of our success.

Thank you for your dedication, leadership, and impact over nearly four decades, which will be felt for a long time to come. Wishing you a wonderful retirement! 💙

Address

36 Doody Street, Alexandria
Sydney, NSW
2015

Opening Hours

Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+61296993122

Website

https://bit.ly/coatesgroup

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