09/10/2025
It was a season of babies. I had processed about 5 maternity leave applications in the 12-24 months. Because we did not know this was around the corner, we also had a volume of students, short term placements in the psychology practice I lead. Which meant we had a high level of turnover of team, and handovers from staff. The practice took a hit financially, and we had to make some keen decisions to ensure our remaining team still had jobs.
The psychosocial costs were:
1. Commercial instability - exposure of the leadership team to financial pressure, client unhappiness (anxiety and uncertainty), and recruitment fatigue. When you deal with one maternity leave position being vacated, you deal with planning for contingencies of the baby can come at any time.
2. Job insecurity for the rest of the team: it is quite apparent to remaining team that expense cuts due to financial hits are being made. Could this mean their jobs would be at risk?
3. Change fatigue of clients, team, and leadership. There is no sense of "landing"
4. A type of hypervigilance that settles on the whole practice, the threat of cost - culture of transparency and trust.
5. Threat to leadership (specifically me!) emotional labour - called surface acting. This is where someone avoids or numbs how they are truly feeling - and pushes through, and makes reactive, surface level responses to clients and team. The preferred method - deep acting, where the leader takes time to reflect, acknowledges the emotions, articulates them, grounds them in appropriate ways, and returns to team with authenticity, yet with direction. This is a season of co-creation of reality.
It is another example of how psychosocial hazards can go un-noticed, but come at significant costs to an organisation and the team, and ultimately to the people we serve.