NCA ANZ PTY LTD, 84 Pitt Street, Sydney (2026)

20/02/2026

AS 5369:20923

TRAINING TO END ALL TRAININGS - REDUCING ALL YOUR COSTS - BRINGING YOUR PRACTICE TO TOTAL COMPLIANCE

WHY WOULD YOU WANT TO MISS OUT?

FREE CPD POINTS - PROPER TRAINING

info@nca-anz.com.au

Protect Your Practice!

18/02/2026

DOES ANYONE EVEN KNOW WHY WE HAVE INFECTION CONTROL?

You are constantly being told that you need certain items, products, procedures etc within your practice. We tend to simply follow suit and do as we are told in fear of getting in trouble.
But when you think about it, who are you going to get into trouble with?

- Associations? This cannot be correct because they are neither government bodies for legal compliance nor are they advisors

- Council inspectors? Do they understand how ISO or AS 5369:2023 works against the National Practitioner Laws (2025)? Of course not. Nor are they trained auditors, scientists or have any experience in WHS compliance.

So who are you going to get into trouble with?

There is only one fear you should have when it comes to WHS and Infection Control and this is the patient and their legal team.

This is when you will discover that in the end all that matters for infection spread is what you can prove.

Has the patient truly contracted a cross-contaminated infection from your practice?

What will be your evidence to this? You are told that once you have a tracking system in place it will ensure everything will be provable for these types of cases, but this is far from the truth.

Tracking systems prove absolutely nothing when it comes to evidence that instruments are effectively sterilised.

Remember that your entire steri area exists just in case you are faced with this type of situation. Your steri records that sent to memory are only called upon if the day comes where a patient will hold you liable for an infection.

The only thing you will have in your hand that can defend your practice is your process compliance to the ISO/EN Scientific standards that are referenced on page 2 of AS 5369:2023, recommended by the National Practitioner Law (2025).

Nothing else matters.

If you would like your team to be properly trained on this standard and how to bring your practice up to proper compliance – email us and book in a FREE training session.

Info@nca-anz.com.au

Protect Your Practice!

16/02/2026

REMOTE VALIDATION FOR YOUR STERILISER - NO TECH REQUIRED

It is really expensive for annual validation - even thought this is NOT mandatory.

Get remote validation for a fraction of the cost - fast - efficient - reliable

Grab your validator pack now:

orders@ncalabs.com.au

Protect Your practice!

16/02/2026

ALL QUESTIONS REGARDING INFECTION CONTROL AND WORK HEALTH & SAFETY FOR YOUR PRACTICE

Our ISO Biochemists are on the road and looking to connect with you and your team.

Book a time to discuss with them one on one regarding all WHS and Infection control requirements for your practice.

They will provide you all of the information you need to conform to best practice for dentistry WHS.

In person or online meetings available and there is NO COST, as our consultancy services are FREE.

This is a very rare opportunity to talk with the ISO Scientists to finally put to rest what needs to be done for Infection Control and WHS in your practice.

Book in now -

Info@nca-anz.com.au

Protect Your Practice!

11/02/2026

WHAT IS THE REALITY OF FACING LITIGATION FROM PATIENTS?

We are always being told that you need to do this, and follow that, and this is mandatory and you must follow xyz.

But what’s the reality of this when it comes to real world issues with dental patients?

Here is an example:

- AS 5369:2023 states that you must run a daily helix test on your steriliser in the morning - therefore everyone must do this.

But are you told “WHY”?

Why a helix?

Why only in the morning?

Why is the helix 1.5m long?

Why is it plastic?

How do I even know what this will do for me?

Has it got anything to do with my patient health and safety?

What guarantees do I have that what I am being “TOLD” will actually work?

Patients will sue practices and compensation lawyers will be swarming at cases like these because the success rate is incredibly high. Most dentists will use their indemnity insurance - but this only goes so far. Not all indemnity insurance covers cross contamination infections.

Of course there are no guarantees and no one is likely to stand by your side and defend you in these types of cases.

Seminars and general information and “advice” is to be taken with a grain of salt unless they are backed up by validated science. That science can only come in the form of ISO standards.

Remember if you are not quoted ISO or EN scientific standards then nothing that you are told counts.

Remember to always ask for all advice to be put into writing and all claims made to be backed up by liability to those making the claims.

Remember it’s your practice and your business.

Protect Your Practice!

09/02/2026

THE AVERAGE PRACTICE SPENDS 20% OF THEIR REVENUE ON CONSUMABLES THEY DO NOT NEED. ITS DEAD MONEY BEING WASTED

Take a look around your steri area and pick up the items that you are unfamiliar with. Many consumable items both inside the steri and the clinical area are completely obsolete and serve no function.

But yet each month you are spending more and more money on them.

- Plastic Helix Devices
- Fake Class 2 indicators
- Class 4,5 and 6 indicators
- Tracking barcodes
- Plastic Barriers
- Individually wrapped surgical gloves
- N95 masks
- Cleansing Milk
- Neutral Detergents
- Detergent Wipes
- Coin tests for the ultrasonic
- Waterline test kits
- Biological Spore testing

Plus much more......

The cost against your practice for these types of consumables is huge.

You will not realise just how much cash you are burning unless you run an annual report on your spending.

Remember that you only need the bare minimum for infection control and work health and safety.

Protect Your Practice!

07/02/2026

“SHALL” DOES NOT MEAN MANDATORY

You may have heard the word “shall” being thrown around. This word comes straight from the Australian, European, American and ISO standards. But the word “shall” does not mean mandatory.

Dental practices are being told that they must (shall) perform certain processes in their practice.

The latest debacle is this so called “mandated” use of a helix device in the morning cycle of the steriliser.

These organisations who preach this nonsense simply read one or two pages of a very complex document and somehow become overnight experts.

These standards take years to learn and one cannot simply read one or two pages and then become experts.

Always remember that for office based dental practices; standards are completely OPTIONAL.

ISO standards are the best methods to use but are also NOT mandatory.

If you are being told these standards are mandatory, ask for this to be put in writing by those who are stating they are mandatory.

Protect Your Practice!

30/01/2026

CURRENT ANNUAL SPEND ON INFECTION CONTROL CONSUMABLES = $40,000 | NEW SPEND AFTER CONFORMING TO ISO = $18,000

There is a significant difference between what you are currently "told" to use for infection control, such as: bowie dick helix tests, barrier system, waterline testing units, electronic tracking system barcodes, class 4,5,6 indicators, spore testing, annual validation for sterilisers, annual validation for ultrasonic machines, 15 minute Ultrasonic cycles, neutral detergents, plus much more, is simply not required.

There has been a huge bunch of bad information both with products required, services required and also general information that is passed off at "mandatory compliance" - when in fact none of it is correct.

Most consumables you are told to use are not required and simply do not work.

For example:

1. Plastic Bowie Dick Helix devices: no required

Why? Because the helix is supposed to represent a handpiece lumen which is made from metal and is supposed to be used in every cycle. But you are told to use this in an empty chamber in the morning time once daily.

2. Barrier systems are mandatory to prevent infection spread: not true

Why? Because you are NOT a hospital - you are an office based practice wearing the same shoes and clothing you walked in off the street with - your practice is equally contaminated, therefore a thin cheap piece of plastic will not prevent any infection spread

3. Annual validation of your steriliser performed only by a technician: Not required

Why? Because validation is done primarily by running spore tests inside the chamber. You can do this yourself. Technicians should only be called when something goes wrong. But many do not understand this principle. Remote validation is sufficient to validate your steriliser annually.

AS 5369:2023 does NOT state that it is mandatory for technicians to validate your steriliser annually.

You can learn more about how to save on your costs by adapting ISO by attending our FREE training seminar on standards.

Email us now on : info@nca-anz.com.au

Protect Your Practice!

28/01/2026

ARE YOU READY TO UPGRADE YOUR PRACTICE TO THE 21ST CENTURY?

Currently, most practices are stuck with policies, manuals and technology for WHS and IC dating back to the 1970’s. Green Cards, 7kg, Bowie Dick box tests, cheap plastic helix devices, neutral detergents, alcoholic sanitisers, barrier systems and unnecessary water testing units are simply not required.

How much money is your practice burning through by utilising things that simply do not work?
It is absolutely vital for dental practices to start thinking about upgrading to ISO Scientific Standards.

The Australian Standards have been released in 2024 (AS 5369:2023), with an amendment in 2026. On top of this there are new guidelines to replace the old guidelines, which, in turn, replaced other old guidelines only a year earlier. Then you have companies and technicians making random advice for purchasing products.

This is nothing more than word of mouth. We are not certain that these products work.

ISO Accreditation will assess your practice, ensure:

- Proper GAP Analysis is carried out for your practice by proper licensed auditors

- Manuals are customised and properly written in accordance with AS 5369:2023 and the ISO/EN scientific references by properly qualified ISO specialists

- Policies are properly written by qualified policy writers and HR specialists

- Staff are properly trained and certified onsite at your practice, at a time that is convenient for you – we travel to all states and territories across Australia and New Zealand

- Accreditation to AS 5369:2023 is achieved and certified using the International Countermark registry. Your accreditation certificate will issued with the countermark code that can be scanned in real time and verified as accredited to AS 5369:2023 and the ISO/EN references with NO EXPIRY DATE

- Access to the Total Infection Control Training platform, where you and your team can access training online at anytime to complete annual CPD requirements without the need to send off staff for training externally.

- Saving 30% plus percent on spending – as we will discard much of what you do not need for your consumables

- Window decal displaying assurance for your patients who will see your practice is meeting the highest level of standards for safety globally.

- No downtime required other than training – we will handle everything for you and get you over the line.

The cost for this is $2,995, with discounts for multiple practices. This is a once off fee and no extra fees are applied for this service. No deposit required- payment is invoiced at the end of the process.

We have accredited more than 1,600 practices across Australia and New Zealand in just over 12 years.

NCA ANZ look after our customers from start to finish and beyond.

Upgrade your practice now and ensure that compliance is sorted, so you can do the things you are best at – taking care of your patients.

Start now and book in with us:

audits@nca-anz.com.au

Protect Your Practice!

21/01/2026

Response to Standards Amendment – Dentistry – Part Four

STATEMENT:

Practices with large sterilisers (chamber greater than 60 litres) must still perform a Bowie-Dick type test that conforms with ISO 11140-3, ISO 11140-4, or ISO 11140-5 for the daily ARSPT.

In addition to the daily ARSPT, practices may, based on a local risk assessment, continue to choose to include a hollow process challenge device in loads containing hollow RMDs.

RESPONSE:

Completely Wrong! ISO 11140-4 related to 7 Kilo Linen packs which are used in European (metric-based) large steam sterilisers. ISO 11140-5 is in relation to USA large steam sterilisers.

The key difference between the 2 are:

1. European sterilisers are sub-atmospheric pressured, meaning they operate purely on vacuum functions – removal of air via vacuum

2. USA Sterilisers are Super-Atmospheric pressured sterilisers, meaning they operate by pressing air our by way or pressure and not vacuum.

Both of the above are purely in relation to “LINEN”.

i) 7 kilos of linen (due to the free space in the steriliser chamber).

ii) 4 kilos of linen in the USA steriliser. Also known as the “Green Card”.

Again: how much “LINEN” do you sterilise in your practice? Possibly none. Therefore these tests do absolutely nothing for us. Therefore we do not even have to use any of them.

You are given a cheap plastic helix to run in the morning cycle. This is also not required because the actual air removal test is built into your steriliser.

In conclusion: the only thing you need to do is:
Run a metallic helix device with a class II indicator in each cycle.

Throw out the plastic devices as you do not require them.

Run the morning cycle empty -no helix inside – the result of the chart printout that gets sent to memory is sufficient.

Of course we realise dental practices reading all of this jargon will be looking for a quick and simple key-turn solution. There is no such solution, however we can assist you in this area if you are looking for this key turn solution.

The first thing your practice needs is a thorough education session on AS 5369:2023, how it works, how it has very little relation to your practice and how to utilise ISO standards within its contents. We can provide this training for FREE with you and your team – one on one.

We are also available to assist you if you wish to write your compliance manuals and policies yourself to ISO.

Just reach out.

info@nca-anz.com.au

Protect Your Practice!

21/01/2026

Response to Standards Amendment – Dentistry – Part three

STATEMENT:

In the absence of specific manufacturer advice, or if the advice is unclear, the ADA Infection Control Committee advises that the type of ISO 11140-6 compliant test (porous device or hollow device) required daily should be determined based on the types of RMDs being processed,

i.e.

If hollow RMDs (such as handpieces, scaler handpieces, suction tips and/or triplex tips) are commonly included in loads, then a daily hollow device ARSPT should be performed.

If no hollow RMDs are sterilised (i.e. only solid instruments), then the practice can use either a hollow device or porous device ARSPT.

RESPONSE:

It makes absolutely ZERO difference what the ADA “Advises”. If they are going to provide this type of advice, then the next question will be “can you provide a disclaimer where you will provide assurances that your “advice” given will be sufficient enough to handle possible patient cross contamination matters that may arise against my practice?”

If not, then we simply cannot take this “advice” .

This is also the reason why AS 5369:2023 has the Normative References on page 2, indicating that turning to ISO science is the only way to effectively and scientifically validate your instruments, including handpieces, as well as many other processes in your practice.

This is also the reason why many committees have come out in the last 12 months, including the Ministry of Health, advising you to “SEEK YOUR OWN PROFESSIONAL ADVICE IN THESE AREAS”. This is also the reason as to why the National Law will never point to guidelines or companies for a source of advice. They only point to AS 5369:2023, which in turn, points to ISO on page 2.

This is really important to understand – it is up to YOU to have your own paperwork, policies and manuals in place at your own time and expense, as they back up your processes. Not word of mouth.

Running a helix test daily in the morning empty cycle will do absolutely nothing to prevent the monitoring of cross contamination spread in your hollow handpieces. Why? Because the Helix device itself is built based on the principles and construction of a handpiece.

If we are running the helix test only once a day, this gives us no understanding or validation that each load with handpieces have been effectively validated. Only the use of a helix device on the SAME CYCLE as the handpiece will be sufficient enough

Concludes in part four….

21/01/2026

Response to Standards Amendment – Dentistry – Part two

For practices with small steam sterilisers (chamber less than 60 L), AS/NZS 5369:2023 requires practices to follow the steriliser's manufacturer's instructions (user manual) to determine what type of ISO 11140-6 compliant ARSPT (porous device or hollow device) should be performed daily.

RESPONSE:

Incorrect! ISO 11140-6 is a standard that directly replaces EN 867-5, which is mostly discussing the term “Product Families” and how to monitor them. This also coincides with ISO 17664-1 and ISO 17665, respectively.

In addition, you cannot use ISO 11140-6 unless you also utilise ISO 11140-1 which discusses class indicators. The indicator they are referring to in ISO 11140-6 is a class II indicator which are typically used in Bowie Dick tests as a means of measuring air removal and steam quality (these were invented back in 1963, by the way).

If the term “porous” is going to be used, then you must ask yourself the question: “how much linen do I sterilise in my practice(?)”, because this is what is referred by “porous”. Then you have hollow loads. How many hollow loads would you have in any given day? This depends on how many handpieces you run daily.

The only hollow instrument you have that is of any significance in way of causing cross contamination will be the handpiece range.
In the morning time we run one cycle - the first empty morning cycle (typically with a helix inside).

But we do not need the actual helix for this test, as the steriliser has sufficient capability to monitor the air removal process to a “porous” cycle anyway. But there are no instruments in this cycle, therefore this cycle is NOT a sterility cycle, but rather a functionality test (heating the oven before we place the pizza inside). Nothing more, nothing less. Therefore why are we running any device inside? Let alone a plastic helix developed pre 1980s?

Continued in part three….

NCA ANZ PTY LTD

20/02/2026

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