NCA ANZ PTY LTD, 84 Pitt Street, Sydney (2025)

11/12/2025

HERE IS WHY YOU DO NOT NEED A THERMAL WASHER IN YOUR PRACTICE

There is a huge misconception of this topic in dentistry.

This comes straight from AS 5369:2023. This standard is primarily a hospital standard with some small recommendations for dental practices, however thermal washers is not one of them.

We could leave it here but this would do you no justice.

We need to ask “WHY” is this?

It’s all about “Critical Instruments”. But what exactly is a critical instrument?

You were probably told that this is an instrument that is used within the mucus membrane barrier or gum line.

But this is not what is considered a “critical instrument” by way of the ISO science which is embedded into AS 5369:2023

A real critical instrument by definition is how “complex” the instrument is to clean and sterilise. Therefore the only critical instrument they meets this description is a dental handpiece. This cannot be taken apart or cleaned internally or monitored internally.

So if the handpiece is the only critical instrument for dentistry, we must then ask “can we place these handpieces into a thermal washer?” The answer of course is NO!

Therefore, if we cannot place our only critical instrument into our thermal washer, then why do we need a thermal washer?

We don’t.

Protect Your Practice!

08/12/2025

BEING INSPECTED BY THE COUNCIL? WE CAN HELP

If you are undergoing a practice inspection or audit by the Dental Council we can assist to put things back in place for your practice.

Most practices do not comply with AS 5369:2023 - and this is not the fault of the practice as word of mouth always points dental practices in the wrong direction.

We will align your practice to AS 5369:2023 and the ISO/EN references to ensure your audits pass and put your practice back in compliance.

Even if you are not being inspected it’s best to still align with AS 5369:2023 and the ISO/EN standards.

It just takes one patient to complaint to spark an inspection.

Email us now and commence your compliance for your practice.

Audits@nca-anz.com.au

Protect Your Practice!

27/11/2025

MOVE INTO 2026 WITH YOUR PRACTICE ACCREDITED TO AS 5369:2023 & ISO

Each year there are more than 15,000 complaints held against dental practices for various reasons ranging from minor discrepancies on billing, right through to cross contamination infection spread.

Historically, NCA ANZ were considered the “Saviours” of Dental Practices across ANZ who faced these types of matters.

Today we encourage dental practices to become accredited to ISO Scientific Standards. With more than 1.600 practices accredited in the last ten years, NCA ANZ are the best and most reliable accreditors in the dental field.

Unlike standard industry accreditation, ISO Accreditation is a completely different system. Standard accreditation is merely “Pay & Play”, with no site audit, manual or policy writing, or staff training performed. This accreditation holds very little weight in the realm of providing evidence that your processes function correctly.

These are all critical factors in ensuring your practice has all the evidence required to provide evidence that your systems within your practice (ie: cleaning, disinfection, hand hygiene, sterilisation, tracking & tracing etc), actually work.

This is where most practices fail within their inspections. Although certain systems are in place such as new equipment and electronic tracking for example, there is no evidence to back up that these systems are validated.

This is why AS 5369:2023 and ISO exist. They are the scientific textbooks that validate your systems. ISO compliance is written right across all of your systems and your products as a means of “they work”. As a practice, you must ensure that this information is documented in manuals and that staff are well trained on these processes.

NCA ANZ will provide you with this service. Our ISO trained, licenced Biochemical Auditors will bring your practice up to speed by assuring the following:

- Custom written manuals (steri & clinical)
- Custom written policies, including Code of Conduct
- Full WHS policies and procedures
- Copies of templates for the steri and clinical areas
- Manual Tracking system
- Copies of applicable standards
- HR Compliance documents including copies of the NES Standards and national employment contracts
- Full Training of staff in all areas of WHS, including Infection Control – performed ONSITE at the practice
- Access to the TIC training platform for all staff – where all current and future CPD points can be obtained with no downtime or cost required
- Onsite audit performed by our auditors at the time of training
- Full GAP Analysis
- Full Audit Report
- ISO Accreditation Certificate with real time Countermark Coding that can be scanned by inspectors or patients confirming your Accreditation and compliance to AS 5369:2023 and the ISO/EN Reference standards – NO EXPIRY DATE on the certificate
- ISO Compliance Window Decal to demonstrate your dedication to your patient’s health and safety

Completing the above will demonstrate scientifically that no infection has come from your practice to a patient and will allow your practice to stand out above all others as a premium practice.

The typical price for the accreditation to ISO is more than $20,000, but we are looking to expand our dental industry to ISO Compliance, and we are offering this service for $2,995. This offer will expire on December 31st, 2025. You can opt to commence the accreditation in 2026, but we must have the booking confirmed prior to December 31st, 2025.

You do not have to complete the accreditation by this date, but we must have your booking in before this date. There is no deposit required for your booking. Simply email us your confirmation and we will handle the rest.

There is no downtime required for the Accreditation other than the training that is done onsite with the staff which takes approximately 3-4 hours. This training can also be performed out of hours if required.

I have attached a proposal for you to take a look at.

Looking forward to hearing from you soon.

audits@nca-anz.com.au

24/11/2025

"WE WILL VOID WARRANTY IF YOU DO NOT USE OUR CHEMICALS ON YOUR DENTAL CHAIRS". IS THIS ALLOWED?

Of course this is NOT allowed!

Dentists need to be aware of this law:

Third Line Forcing:

Definition:

Third-line forcing is a specific type of exclusive-dealing arrangement under the Competition and Consumer Act 2010 (CCA) in Australia. In essence:

i) A supplier of goods or services conditions supply of its goods/services on the buyer purchasing goods or services from a third party (unrelated to the supplier).

Or;

ii) the supplier refuses to supply services unless the buyer agrees to acquire goods/services from that third party.

iii) The requirement involves a third-party supplier, not the original supplier itself (that distinguishes it from other forms of tying or line-forcing)

This is the verbatim legal definition, but what does it mean for you?

- It is YOUR CHOICE what brand of product you choose for your dental chairs, such as a disinfectant, as long as it is fit for purpose. This means that as long as the chemical is made to be used on leathers and vinyl's then the company who produces the chemical has provided assurances that the product will not damage or destroy your dental chair material.

HOW DOES THE CCA DEAL WITH THESE THIRD LINE FORCING MATTERS?

Under section 47 of the CCA (Part 4 of the Act) which deals with exclusive dealing:

The CCA treats third-line forcing as a type of exclusive dealing arrangement.
Australian Competition Law

- Corporations found to have breached may face very large civil penalties (calculated depending on benefits obtained or turnover).

- Individuals may face fines (and in some cartel-type cases, criminal penalties) though typically section 47 is civil rather than criminal. (Australian Competition Law)

- Additional orders: the court may require a business to implement a competition compliance program, pay ACCC’s costs, publish corrective notices, etc. For example, in one case the business was ordered to set up a compliance program.

So rest assured, your dental chairs must be serviced when applicable, despite what brand of chemical you are using, as long as the chemical is fit for purpose.

This is why we have laws in ANZ, to ensure fairness and proper competition within our industries, that allows us to have the right to choose whatever products we like, based on cost or performance.

Remember that it's your choice, not theirs!

Protect Your Practice!

22/11/2025

DO YOU EVER READ DISCLAIMERS ON WHAT YOU SIGN?

All accreditations and memberships to associations and organisations come with many waivers and disclaimers.

Those who would push “advice” and “policy” and “rights” and “wrongs”, will always have disclaimers. What do these disclaimers say?

The messages are crystal clear:

“We are not liable for any advice or information we provide to you. You must seek your own licenced and professional advice as we simply are not 100% certain our information is correct”.

In the dental field, this is part and parcel. Meaning that it’s just the way things are.

Are you satisfied with this? Never pay for bad advice.

Protect Your Practice!

21/11/2025

TECHNOLOGY MOVES ON IN DENTAL - APART FROM HANDPIECE MONITORING - FREE COURSE - FREE CPD POINTS!

Your handpieces are non-validated - meaning there is no evidence that they have been successfully sterilised if you tick the following boxes:

1. Using a plastic helix in the morning cycle
2. Using anything other than a class 2 in a metallic helix device on each cycle with handpieces
3. Using biological spore tests weekly or monthly
4. Using only the results of the self sealed sterilise pouches
5. Using any steriliser other than a B-Class Pre Vacuum

To understand how these work you must understand how the scientific standards work. The scientific standards (ISO), are NOT guidelines. Guidelines hold zero weight in your dental industry because they can neither validate processes nor will they enact liability for their claims.

Therefore we can only turn to the science of ISO.

Your standard is called AS 5369:2023 - this is also NOT a guideline.

Inside AS 5369:2023 there are direct references to ISO and European (EN) standards which themselves are embedded into AS 5369:2023.

Therefore AS 5369:2023 is merely a reference standard that only points to ISO/EN in order to get the answers to validate processes such as class indicators that validate handpieces.

We are offering FREE training on AS 5369:2023 and ISO/EN standards.

This will teach you how these standards work and how to apply them in your practice. This is vital for the safety of your patients and your practice.

Email us: info@nca-anz.com.au

90min zoom training with just you, your team and one of our ISO Trainers. It’s a great opportunity to ask as many questions as you like.

This training is usually $999 but it’s FREE if you email and register your team.

This course is designed to be a bridge towards compliance and ensure confidence for all staff to ensure processes work.

Info@nca-anz.com.au

Protect your Practice!

16/11/2025

MOST ITEMS YOU HAVE IN YOUR PRACTICE YOU DO NOT NEED.

Many practice have a whole bunch of things they simply do not need.

Alot of money is spent by practices each year on these items:

- Plastic and aluminium helix devices
- Class 1,3,4,5, and 6 indicators
- Biological spore tests
- Electronic tracking systems
- Barcoding
- Thermal Washing systems
- Waterline testing units
- Air Filtration units
- Alcoholic sanitisers

These do nothing for your practice other than burn holes in your pocket. You are led to believe that you are a hospital which you are not. You are an office based dental practice, which has very minimal requirements for these items based on the type of surgery you perform.

If you add up all the costs you spend it will come to TENS of THOUSANDS of dollars each year.

Remember that it is not what you are "TOLD" to have that counts, but rather what you can "PROVE TO WORK", that matters most.

None of the above proves anything in relation to WHS or effective infection control within your practice.

Throw them out! Utilise the ISO Standards for all of the items you need to effectively operate a safe practice.

Protect Your Practice!

09/11/2025

HOW MUCH ARE YOU PAYING FOR ANNUAL STERILISER VALIDATION?

$1000 plus per steriliser?

What exactly is validation? Its a process to ensure that your steriliser is functioning correctly.

The validation test that is performed is the spore testing. This will indicate if your steriliser has the ability to destroys spores within the chamber.

This process takes approximately 72 hours from the time the spores reach the lab for testing.

The cost for this is typically $1000 or more per steriliser, depending on where you are located.

Door seals and general maintenance is not required for routine validation. General maintenance of your steriliser is only required when something goes wrong with the steriliser.

For less than $200 you can have you steriliser validated remotely by purchasing the Remote Validator kit from X-Labs.

Quick, efficient and properly tested by a proper accredited lab, not just a small incubator machine.

Validation done and keeps you functioning and operating efficiently to enable to practice to run smoothly without downtime.

orders@ncalabs.com.au

Scientific Monitoring Technology!

02/11/2025

FREE TRAINING ON AS 5369:2023

CPD points provided.

This training is only available with NCA ANZ

Training is one on one with you, your team and one of our ISO scientific trainers. 90min session run over zoom.

Get all the knowledge you need for your practice.

Limited Spaces left.

Email: info@nca-anz.com.au

Remove all word of mouth and move to the science.

Protect Your Practice!

01/11/2025

GET RID OF INSPECTORS AND LITIGATION AGAINST YOUR PRACTICE WITH THE ISO ACCREDITATION - SEAL OF COMPLIANCE

Each year there are many infection control matters held against dental practices. This can cause a detrimental effect for your business and your livelihood.

On some occasions these cases make their way to the local and national media, broadcasting your good name and your life's work to the public in a negative manner.

Dentists are uncertain how to overcome these matters. In many cases it only takes broad word of mouth from a patient or even internal staff member to spark these inspections.

The worst part about these matters is no one comes to the aid of the dental practice. Associations, reps, and many other affiliations simply run for the hills and leave you to handle these matters alone. These are the same affiliates that tell you what you need to do for your practice work, health and safety, and yet when you need them most they are nowhere to be found.

The ISO Accreditation will ensure these matters are handled efficiently and with the use of scientific evidence inside your AS 5369:2023 and ISO Standards.

- Custom Written Manuals
- Custom Written Policies
- Manual Tracking system
- Copies of applicable templates
- HR Documents including National Employment Standards
- Training with your staff at your practice location (all states)
- Once off process - No Expiry date on accreditation certificate
- Access to the TIC training platform where all staff members can access all current and future CPD's (no more down time for training)

Price now is $2,995 but this will expire soon. Usual price is $15,000+

Email us now to enquire: audits@nca-anz.com.au

Get the proper seal of approval.

audits@nca-anz.com.au

Protect Your Practice!

21/10/2025

WHY WASTE MONEY ON ACCREDITATION THAT DOESNT WORK?

Dental accreditation is a F-A-R-C-E

It doesn’t work and it cannot be measured.

How could it be possible for an accreditation to take place when no accreditor assesses your practice, assists in policy and manual writing, or trains any of your staff?

Today accreditations are ticklists that you do by yourself. You are the one who writes your manuals, you are the one who has to organise training for your staff, and worst of all, you are the one who is liable when taking bad advice.

No serious practitioner should place their practice in the hands of unqualified “accreditors”, unless they are willing to sign a declaration that they will take FULL LIABILITY for the information and “accreditation” they are providing. Shouldn’t there be assurances if you’re paying for it? But there isn’t.

It would be the same as having someone who is not a dentist and has no dental training to perform a filling or extraction for you. It’s quite laughable, but this is what is happening with your industry when it comes to accreditation, work health and safety and infection control.

The safest and most effective way to ensure your practice is secure and your patients are in safe hands is to conform your practice to the ISO accreditation. ISO is visible all across your dental practice from gloves to gowns to wipes to steri pouches to handpieces to scalers, to chairs to sterilisers to chemicals and even on your benches, office desks, doors and floors.

You are told to follow AS 5369:2023. But if you read AS 5369:2023 it tells you that it doesn’t have most of the answers, and rather points to ISO standards for full compliance.

This is what we will accredit you to. ISO standards and AS 5369:2023. So sit back, continue to see your patients and let us do all the work, compliance and even train your staff properly.

$2,995 for everything, including internal inspection and Audit report.

No deposit needed - payment done at the end of the process. No expiry date on accreditation.

Audits@nca-anz.com.au

Don’t take chances and don’t take risks.

Email us now or call us to discuss 1300 656 892

Join the 1,600+ practices who have made the smart move and:

Protect Your Practice!

NCA ANZ PTY LTD

11/12/2025

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