11/11/2025
After 3 months, we are finally back online. What happened? We moved to a semi remote area and the fun started from there. Not only did our provider (iiNet) lead us astray, and give terrible support - they were triple billing us for 18 months.
You heard that right.
And ... we only found out by chance.
Each time we moved, they kept billing us for the previous residence. (How nice of them).
Seems they expect people to pay rent on any place they no longer reside in. They even said that was our decision. (How practical, logical and convenient that is).
Firstly, they were forever in getting us back online when we moved 3 months ago. There was no plug for the NBN modem in the wall - but they insisted online. was working.
It took weeks until finally, the NBN came out themselves to look at things, only to say that, because we are sharing a property, only one NBN is allowed by law - so it was not possible.
iiNet knew this - yet still strung us along.
Then, something twigged that all was not as it seemed billing wise. Upon inspection, we discovered that we were being triple billed!
2 weeks of fobbing us off, and all manner of excuses and intimidation, they finally relented.
So instead of repaying the over charges in one full payment, they started dribbling refunds of the most ridiculous amounts like $10.12, $19,37 etc. etc.
It gets worse but we will spare you. Only to say after long measure and calls to the ombudsman, we finally got our money back.
Then ... we had to get service from the premises on the property.
We purchased a set of 2 aerials that we were told were in stock.
A week later, they said they were NOT in stock. It took almost 7 weeks until they finally arrived.
So there you have it. The joys of such advanced technology.
Fortunately, most of our clients were aware of the situation.
Apologies for any inconvenience to anyone trying to contact us.
At least all is finally working again.
Feel free to contact us if you have any need to.
Have a great day.