02/10/2025
These are the most common complaints I hear from participants and their families — and exactly how Level Up is different.
It’s why we’ve got genuine reviews from real participants.
It’s why support coordinators and plan managers recommend us.
It’s why carers want to work for us.
Because people see and feel the difference.
🚫 Carers lack disability awareness
👉 Too often, carers don’t have the knowledge to provide real support. Many of our team came from other providers because they saw what was missing. At Level Up, we do it differently — with awareness, experience, and passion to get it right.
🚫 Poor carer matching
✅ Getting the right worker is more than filling a roster. It’s about personality, life experience, goals, and needs. When the fit is right, it feels like family. If it’s not, we’ll fix it fast.
🚫 High staff turnover = no consistency
✅ Many say their biggest frustration is constantly meeting new carers. At Level Up, our team has stayed since the beginning. That stability builds trust.
🚫 Poor communication
👉 You always get a direct line to me. Text first (quick & simple), then call if needed. I want to know you and your needs personally.
🚫 Carers don’t feel valued
👉 When carers feel respected and supported, they give their best. At Level Up we invest in our team’s wellbeing so their energy goes straight into supporting you.
We have capacity — and we always will — because carers want to work with us.
You don’t need to leave your provider. Just try one shift with Level Up. (Yes — you can use two providers at once).
📲 Call, text or email today:
0447564448
info@levelupds.com.au
🙏