Lifeline Darling Downs & South West QLD Ltd

Lifeline Darling Downs & South West QLD Ltd We offer a broad range of services focused on strengthening communities and empowering people. For Our Values: Integrity. Dignity. Openness. Honesty.

Lifeline Toowoomba, as it was originally known, was formed by a group of ministers in 1975. It was developed to establish a 24 hour telephone counselling service for the people of Toowoomba. Lifeline Darling Downs & South West Queensland Ltd (LDDSWQL) is now a company limited by guarantee, governed by a voluntary Board of Directors. A large regional NGO (non government organisation), with 160 plus paid staff, over 400 dedicated volunteers, an annual turnover exceeding $12M per annum and covering an extensive area with a population of approximately 255,000 people, LDDSWQL is committed to sustainable growth that works within the parameters of its Vision, Mission and Values. We partner with the wider community, working from a strengths based approach. That is, working with people in order to empower them to make the best possible decisions in their own life, and for their own community. A values based organisation, it remains committed to ensuring people always remain its focus. LDDSWQL relies on financial support from local communities, corporate sponsors and the Queensland State and Federal Governments. You can help support the services LDDSWQL provides by making donations through our clothing bins, shopping with our wide network of retail shops, making a cash donation or through in-kind support such as through volunteering. Accountability. Respect

Our Operating Principles

Transparency:
LDDSWQL work with people in ways that are open, clear and honest, providing comprehensive information about the roles and responsibilities of the organisation. Collaboration:
LDDSWQL works together with others towards shared goals, achieved through consultation and collaboration with individuals, families and communities. Support:
Staff and Volunteers within the organization take time to listen, care and support. Lifeline Darling Downs acknowledges the uniqueness and diversity of people within the community and works to respond appropriately, thoughtfully and flexibly to needs. Resources:
Staff and volunteers are considered to be the most valuable resource within the organisation. LDDSWQL ensures that training, development and support is maintained throughout each person’s service. Our Motto
Strengthening Communities and Empowering People

Acknowledgement
We affirm that Aboriginal people and Torres Strait Islander people are the Indigenous people of Australia. We acknowledge the traditional custodians of this land, the Giabal, Jarowair, Bigambul, Kooma, Murawari, Kinja, Budjari, Margany, Dharawara, Gungarri and Mandandanji groups and/or relevant sub-groups. We pay our respects to out Elders – past, present and future – for they hold the memories, the traditions, the culture and hopes of Indigenous Australia. Our Reconciliation Action Plan expands on our acknowledgement.

We’re proud to once again be supported by Toowoomba’s Christmas Wonderland, an event that brings our region together in ...
07/11/2025

We’re proud to once again be supported by Toowoomba’s Christmas Wonderland, an event that brings our region together in the most meaningful way.

At Lifeline Darling Downs & South West QLD Ltd, we work every day to strengthen community connection, support mental wellbeing, and ensure that no one faces their challenges alone. ❤️

Thanks to the incredible generosity of locals, last year’s Christmas Wonderland helped raise $86,300. This contribution made a real difference — not only to us, but to fellow beneficiaries including the Toowoomba Hospital Foundation, Toowoomba Hospice, and community groups such as SES Toowoomba, Darling Downs Girl Guides and the Toowoomba Historical Society Inc.

We’re excited to be part of this year’s celebration and look forward to another season of community spirit, kindness and giving. ✨

👉 Help us continue our work
Make a donation today: https://www.lifelinedarlingdowns.org.au/donate/donate

BENEFICIARY SPOTLIGHT // Toowoomba’s Christmas Wonderland proudly supports the local charity, Lifeline Darling Downs & South West QLD Ltd. 🎉

❤️ Lifeline Darling Downs and South West Queensland is a responsive, community-based organisation engaging with individuals, families and communities. The organisation promotes social inclusion, healthy relationships, and mental health to reduce su***de rates in our region.

Last year, with help from our community, we raised $86,300! These donations make an incredible impact on the lives of those in need. 🤩

🎁 These funds were evenly distributed to our major beneficiaries, which included Toowoomba Hospital Foundation, Toowoomba Hospice and Lifeline Darling Downs & South West QLD Ltd, as well as community groups: SES Toowoomba, Darling Downs Girl Guides and the Toowoomba Historical Society Inc.

We can't wait to do it all again this year! 🎊

👉 Want to get involved? Donate here: https://www.lifelinedarlingdowns.org.au/donate/donate

🎄 Budget Smart This Holiday SeasonThe holidays are a time for giving, but they can also be stressful on your finances. S...
07/11/2025

🎄 Budget Smart This Holiday Season

The holidays are a time for giving, but they can also be stressful on your finances. Setting a budget helps you enjoy the season without overspending.

Here are some tips:

🔹 Set Clear Budgets – Know what you can spend on gifts, food, and celebrations.
🔹 Set Realistic Expectations – Meaningful doesn’t always mean expensive.
🔹 Plan Ahead – Start saving early for big holiday expenses to avoid last-minute stress.

Need help managing holiday finances? Lifeline is here to support you.

📞 Crisis Support (24/7): 13 11 14
📞 Non-Urgent Help: 1300 991 443
🌐 www.lifelinedarlingdowns.org.au

🎄 Wonderful News – the Toowoomba Christmas Wonderland has officially launched!We’re so proud to once again be a part of ...
06/11/2025

🎄 Wonderful News – the Toowoomba Christmas Wonderland has officially launched!

We’re so proud to once again be a part of this beloved community tradition, hosted by the Lions Club of Toowoomba West Inc in partnership with the Toowoomba Hospital Foundation, Toowoomba Hospice, and Lifeline Darling Downs & South West QLD Ltd.

Now in its 23rd year, this incredible event has raised more than $1.6 million to support local charities that care for those doing it tough across our region. 🌟

A heartfelt thank you to all the sponsors, partners, volunteers, councillors, media, and community members who joined in this morning’s celebrations — and to Mayor Geoff McDonald for his kind words.

The countdown is officially on — the gates open in just one month, and we can’t wait to see the community come together once again to celebrate the spirit of giving. 💜

🎁 Keen to get involved? The committee is currently welcoming volunteers!

Sign up today: christmaswonderland.com.au/volunteer-info

Let’s make this year’s Toowoomba Christmas Wonderland one to remember! ✨

This Oaks Day, back your fashion - not the field.Whether it’s florals, feathers, or a show-stopping hat, make your state...
06/11/2025

This Oaks Day, back your fashion - not the field.

Whether it’s florals, feathers, or a show-stopping hat, make your statement with style, not with a bet. Let’s celebrate the colour, creativity, and community that make race days special - without the gamble.

Because confidence is always the best thing you can wear.

✅ Set limits, take breaks, and keep it fun.

📞 Call: 1300 991 443
🖥️ Online: https://shorturl.at/yHJLU

05/11/2025

Our Toowoomba office has moved!

Check out this quick reel to see exactly how to find us and make your visit easy.

New Address: Level 1, 65-67 Neil Street, Toowoomba
Opening Hours: 8:30 am to 5:00 pm (Monday to Friday)

We look forward to welcoming you to our temporary office while building works are completed at our Russell St office.

If you or someone you know needs support, Lifeline is available 24/7 on 13 11 14.

Betting can add to the excitement of race day, but it’s important to keep it fun and safe. Here are some tips for respon...
04/11/2025

Betting can add to the excitement of race day, but it’s important to keep it fun and safe. Here are some tips for responsible betting:

🟢 Set Limits: Decide how much you can afford to lose and stick to it.
🟢 Keep it Fun: Remember, betting is for entertainment – not a way to make money.
🟢 Take Breaks: Enjoy the races, your friends, and family without letting gambling take over.
If betting ever starts to affect your enjoyment, Lifeline Darling Downs & South West QLD is here to help with support and advice. 🌼
📞 Call: 1300 991 443
🖥️ Online: https://shorturl.at/yHJLU

Let’s enjoy the races safely and responsibly this Cup Day! 🎉🐎

28/10/2025

💔 A heartbreaking sight this morning at our Anzac Avenue store.
Our team arrived to find a truckload of rubbish dumped outside, not donations, but waste that our staff and volunteers now have to clean up.

We’re so grateful for the incredible generosity of our community. Your donations help us support those in need every day.
But please, be mindful when donating.
✅ Use the bins provided.
✅ If it’s not something you’d give to a friend, it’s not a donation.

Dumping rubbish not only costs us time and money, it takes away from the good work our community achieves together.

Let’s keep our donation areas clean and respectful.

It’s easy to get caught up in everything going around us and forget to check in with ourselves. Pause for a moment and a...
28/10/2025

It’s easy to get caught up in everything going around us and forget to check in with ourselves.
Pause for a moment and ask yourself: What do I need right now?

Maybe it’s rest, a chat with someone you trust, or just a quiet moment to breathe.

Whatever it is, give yourself permission to take it.

If you or someone you know needs support, please call Lifeline anytime on 13 11 14, or on 1300 991 443 or visit www.lifeline.org.au for our online chat service or for resources to self-manage what you’re going through. All our crisis support services are available 24/7.

🌟Kickstart Your Career in Retail! 🌟We’re excited to offer Retail Traineeships for 2025 across Toowoomba, Warwick, Dalby,...
26/10/2025

🌟Kickstart Your Career in Retail! 🌟

We’re excited to offer Retail Traineeships for 2025 across Toowoomba, Warwick, Dalby, Tara, Oakey, St George and Charleville!

Through the Queensland Government’s Skilling Queenslanders for Work initiative, you’ll:
🛍️ Get paid while you train
📚 Complete a Certificate I in Retail.
💼 Gain real skills and experience for your future.
🤝 Be supported every step of the way.

If you’re 18+, living in Queensland, and ready to commit to 6 months of full-time work, we’d love to hear from you!

📅 Applications close 7 November 2025

Apply now and start your retail journey with us 💙

Apply here - https://www.seek.com.au/job/87964525

24/10/2025

📚 Celebrating 25 Years of Never-Ending Stories!

For 25 years, Never Ending Stories has been a place where book lovers connect, stories come alive, and community spirit thrives. 💛

Manager Kelly has been part of that story for over 20 years, surrounded by amazing books, wonderful customers, and volunteers who’ve shared the journey from the very beginning.

Volunteer Gail sums it up perfectly: “Book people are wonderful people, and if you love books, you’ve got to love Never Ending Stories.”

Every purchase makes a difference, all profits support local programs through Lifeline Darling Downs & South West QLD Ltd. 💙

📍Find us at The Range Shopping Centre and be part of our next chapter!

21/10/2025

🌟 What Kind of Donor Are You? 🌟

💛 The Collector: Keep everything “just in case” and love to declutter for a good cause?

📚 The Bookworm: Always donating your pre-loved books to share the love of reading?

👗 The Fashionista: Updating your wardrobe and giving your gently-loved clothes a second life?

🏡 The Home Helper: Passionate about passing on homewares that someone else can enjoy?

No matter your style, every donation supports vital crisis services in our community. Your generosity truly makes a difference.
Bring your pre-loved items to your local Lifeline Op Shop today!

If you feel stuck or unmotivated, remember that even the smallest actions can help.You could try something new, set your...
19/10/2025

If you feel stuck or unmotivated, remember that even the smallest actions can help.

You could try something new, set yourself a small challenge, or join a local class. Each of these can remind you that progress is possible.

Find practical ways to help you feel more connected, motivated and supported in our Support Toolkit - https://toolkit.lifeline.org.au/

Address

33 Russell Street
Toowoomba, QLD
4350

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 4pm
Friday 9am - 5pm

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