Elite Care NSW

27/03/2026

What an amazing event yesterday with Vanessa. Amazing raw genuine stories. We laughed, we wiped away tears. Really raw emotions were shared 🙏❤️

Her knowledge, experience and no nonsense approach really stood out. You can tell she’s been in the trenches, built it from the ground up, and now genuinely wants to see others succeed.

We’re also incredibly grateful she gave Lisa and I the opportunity to share the stage and tell our story to so many amazing providers in the room.

What I appreciated most was the practical, real world insights not theory, but things you can actually take back and implement straight away. The line up of presenters were amazing, engaging and really gave valuable insights in all aspects of our business and well-being

It was also great connecting with other providers who travelled from all corners of the county. The genuine care and all wanting to make difference in the participants lifes. ❤️

26/03/2026

Sitting back enjoying the view before Vanessa Normans event tomorrow - Level Up Sydney. Looking forward to it and meeting other amazing providers in this sector.

25/03/2026

https://www.facebook.com/share/v/18Akj9u8us/?mibextid=wwXIfr

24/03/2026

The post I put up yesterday about what Pauline Hanson had said in parliament. One forum didn't agree and didn't I cop it. I guess that's what happen when you put yourself out their and genuinely care about the participants.

*Disclaimer - I should have said some independent support workers as I do know some that genuinely care and do the right think.

24/03/2026

I was shocked at looked into it. Now not sure how accurate but definitely a concern.

The NDIS has a problem we can’t ignore anymore

Let’s talk facts — not opinions.

📊 2024–2025 NDIS provider statistics:
Over 269,000 providers operating in the market
Only ~21,000 are registered
Over 245,000+ are unregistered
That means ONLY ~8% are registered… and ~92% are not

Let that sink in.

The majority of the NDIS is operating without full oversight, auditing, or consistent standards.

Why this is so wrong

This isn’t just a “business model difference”…
This is about people’s lives.

Unregistered providers:
Are not held to the same audit standards
Have limited oversight and monitoring
Can operate with far less accountability
Still access participant funding

Meanwhile, registered providers:
Go through audits
Meet strict compliance standards
Invest heavily in training, systems, and governance
Carry the responsibility of doing things properly

And yet… we are the minority.

What this is doing to the sector
Creating an uneven playing field
Lowering trust across the entire NDIS
Opening the door to poor practice and fraud
Confusing participants and families about what “quality” actually looks like

We’re seeing it every day.

Good providers are being questioned…
Because bad ones are slipping through.

The hard truth

A system built on care, safety, and human rights should NOT have:
90%+ of providers operating with limited accountability

That is not sustainable.
That is not safe.
And that is not fair — for participants OR providers doing the right thing.

Where to from here?

If we are serious about protecting participants and rebuilding trust in this sector…

Registration should be the standard — not the exception
Accountability should apply to everyone not just some
Quality should never be optional

Because this isn’t just about business…

It’s about the people we support.

23/03/2026

Travel Between Supports – Just Because We Can, Doesn’t Mean We Should. Each to their own.

Something that’s been on my mind lately…

In our sector, we know that providers and independent providers can charge for travel between participants. It’s not illegal, and it sits within the guidelines.

But here’s the question I’ve always struggled with:

Which participant do you charge?
The one you’ve just left… or the one you’re about to support?

Either way, that cost comes out of someone’s plan.

And for me, that’s where it doesn’t sit right.

Because at the end of the day, those funds are there for supports — not to reduce someone’s hours so we can cover operational costs.

At Elite Care NSW and Elite Care Central Coast, we’ve made a clear decision:
We absorb that cost as a business.

Travel between supports is covered by us
Our team are still paid for their time and kilometres

Under 1 hour – we pay the kms

Over 1 hour – treated as a broken shift (as per standard practice)

And yes… we’ve had people say we’re crazy.
“Why would you pay for travel between clients?”

Simple answer:
We’re here to provide supports and we have ethics.

Because every dollar matters in a participant’s plan.

And if we chip away at it through travel charges, it can directly impact the level of support they receive.

We all know margins in this sector are already tight once everything is factored in wages, super, training, compliance, systems, overheads…

But this comes down to values and long term thinking.

Are we building a business around sustainability only?

Or are we building one around participants first?

I’m genuinely interested to hear how others approach this.

What’s your stance on charging travel between supports?

23/03/2026

If this is becoming “normal” in our sector, we have a serious problem. Nothing surprises me anymore!

I recently came across a discussion where a support worker openly shared that they take their two-year-old child with them on shift.

What shocked me even more… was the number of responses saying “that’s fine, I do the same.”

I’m sorry, but this is not ok.

This sector is built on trust, safety, and professionalism. When a participant allows us into their home or their life, they are trusting us to be fully present, focused, and acting in their best interest.

Bringing a child into that environment raises some serious concerns

Duty of care is compromised – your attention is divided between your child and the participant

Risk and safety issues – what happens if there is an incident, escalation, or behavioural episode?

Privacy and dignity – participants have the right to control who is in their space

Professional boundaries – this is not a casual environment, it is a workplace

Insurance and compliance risks – most policies would not cover an unauthorised person on shift

And most importantly…

The participant is the one impacted.

Their funding is there to support them, not to accommodate a worker’s personal circumstances.

I understand life happens. We all have responsibilities outside of work.
But in any other profession—healthcare, education, emergency services—this simply wouldn’t be acceptable. Why should our sector be any different?

This is exactly why the industry is under scrutiny.

We cannot continue to turn a blind eye to behaviours like this and then question why there is:

Increased regulation
Reduced trust
Funding pressures
Calls for tighter compliance

If we want to be taken seriously as professionals, we need to act like professionals.

At Elite Care NSW and Central Coast, we have always stood by one thing:

Quality care, ethics, and accountability no exceptions.

Even if people say we’re “too strict” or “old school”… so be it.

Because at the end of the day, this sector isn’t about us.

It’s about the people we support.

I’d be interested to hear others’ thoughts—where do you draw the line when it comes to professionalism in our sector?

20/03/2026

Elite Care NSW – Aged Care Services provides support in Sydney and the Central Coast, NSW.

At Elite Care NSW, we are committed to supporting older Australians to live safely, independently, and with dignity, whether that’s in the comfort of their own home or out in the community.

We currently service the Northern Beaches, Inner City, Northern Districts, and Northern Suburbs / North-West Sydney and Central Coast, providing personalized support tailored to each individual’s needs.
Our experienced and compassionate support team is dedicated to delivering high-quality care and building genuine relationships with every person we support.

If you or someone you work with is looking for a trusted aged care provider, we would be honored to assist.

Please complete the referral form attached, and our team will be in touch shortly.

Get personalized aged care support at home. Contact us for compassionate assistance tailored to your needs.

17/03/2026

When Enough Is Enough

I’ll be honest… I’m getting tired of seeing genuine providers in our sector being painted with the same brush as those doing the wrong thing.

There are many providers who have been in this space for years, who truly care, who invest in their teams, who support participants properly, and who work hard every day to do the right thing. Yet unfortunately the actions of a minority continue to damage the reputation of the whole sector.

We’re proud of our team and the supports they provide. The difference they make in people’s lives is what this work is meant to be about.

But these days, sometimes we don’t even mention the word NDIS without feeling judged.

Then you open Instagram or TikTok and see posts of “NDIS providers” showing luxury homes, expensive cars and boats — often with flashy AI-generated content trying to sell a lifestyle. Most people in this sector know that doesn’t reflect the reality of providing quality supports.

Real providers know the truth:
Running a compliant, ethical service comes with tight margins, significant responsibility, staff costs, compliance, risk management, and a genuine commitment to participants.

This sector is meant to be about people, not personal branding or portraying a fantasy lifestyle online.

So the question becomes:

When is enough enough?

When will stronger requirements be put in place around who can become a provider, the experience required, and the accountability expected?

Because every time the system is exploited, the people who ultimately pay the price are the participants who rely on these supports the most.

To the many ethical providers, support workers, coordinators and clinicians out there doing the right thing every day — keep going. Your work matters more than the noise online.

16/03/2026

This Might Upset a Few People…

With petrol prices rising again, I’m hearing more conversations across the disability sector about the cost of providing supports.

Some providers are saying the government should increase NDIS funding during this fuel crisis because they can’t afford to deliver supports. Others are saying they may have to close their doors, and some suggest employers should cover petrol costs.

Let’s pause and look at the numbers.

Petrol has increased, no doubt about it. But support workers are also paid $1 per kilometre when transporting participants.

Workers may also receive:

• Broken shift allowances
• Kilometres between clients

Both typically covered by the provider.

Let’s break petrol down.

Average tank: 65 litres
Petrol example: $3 per litre
Cost to fill: $195

If that tank averages 450 km, the cost works out to roughly $0.43 per km. Yes there is also other costs in running a car. How many hours is used for supports only per week?

Yet transport reimbursement is $1 per km.

Another part often missed is that most registered providers actually operate on very small margins once wages, super, insurance, compliance, systems, training, administration and operating costs are accounted for.

Unless you are an independent provider that most would receive the whole hourly rate, with very minimal overheads.

Some have just started being independent as these days lets be honest all you need is an ABN, no experience and a car and license. However I have also meet amazing ones that are in it for the right reason. It's a shame this sector is not taking serious and major changes need to happen.

At the same time, NDIS itself is already under enormous pressure, where they are looking at where they can cut or reduce the NDIS funded amount per year. Participants are already seeing reduced or tighter funding, which directly impacts the supports they rely on. How is that fair to those that really need it and face the same challenges everyday.

But what concerns me more is something few people are talking about.

What happens if petrol actually runs out?

If that happens, the price becomes irrelevant.

Unless you have an electric vehicle, supports relying on transport simply cannot happen.

So maybe the real question providers should be asking is:

What contingency plans do we have if fuel supply becomes limited?

How do we keep SIL homes running?
How do we ensure participants relying on daily supports are not left stranded?

At Elite Care we are already thinking about this internally while still respecting participant choice and control.

Let's hope it does not come to this!

I’d genuinely love to hear from other providers.

If fuel shortages occurred, what contingency plans do you have in place to ensure participants continue receiving supports?