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Your Plan Manager

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Tweed Heads, NSW
Your Plan Manager

We provide NDIS Registered Plan Management services Australia-wide.

Our experienced staff provide specialised Plan Management for clients Australia-wide, managing your NDIS funding on your behalf to ensure you get the most support for your budget. We pay the bills and keep records, so you don’t have to!

- We are simple and transparent
- We provide choice and control
- We personalise your experience
- We offer industry leading payment systems
- We service all of Australia

21/04/2026

The NDIA sometimes requests that providers submit invoices with specific details through the myplace portal as part of its payment enquiry process. It is best practice to always include these details on every invoice, regardless of whether a formal enquiry is underway.

Consistent, compliant invoicing reduces administrative tasks and minimises the risk of delayed payments. When a Plan Manager receives a correct invoice from the outset, they can process it promptly without needing to chase missing information.

Invoices should contain:
• Provider’s NDIS business name
• Provider’s ABN
• Participant’s name
• Participant’s NDIS number
• Participant’s address (including postcode – especially for specialist disability accommodation)
• Support item number
• Amount and quantity claimed for each unit of the support provided
• Claim type, eg, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report
• Date/s the support was delivered
• Total invoice amount

17/04/2026

Finding a space where you are truly understood can make all the difference. Belong, by Disability Rights and Culture, is a free community created by and for people with disabilities, offering a genuine environment to share experiences without workers or carers. It is a place to unmask, feel validated, and connect with others who navigate similar paths through specialised groups, advocacy, or quiet conversation.

The community is built on the simple but powerful idea of mutual support and shared wisdom. Whether you prefer to engage through Zoom, Discord, or just stay connected via email, you are welcome exactly as you are.

If you’ve been looking for a safe space to be heard and understood, you can find more information at drc.org.au/belong/

15/04/2026

Managing an NDIS plan can feel like a full-time job. When you’re busy with work and family, the administrative burden is heavy, and it’s easy for billing errors to go unnoticed. That’s where a Plan Manager can step in! They can step in to handle that weight, acting as the link between your funding and the complex world of NDIS provider payments.

Choosing to be Plan Managed is one of the most effective ways to protect yourself from fraud. It provides an essential layer of security, ensuring that every dollar in your budget is spent correctly. You maintain full control over your supports, but with the added peace of mind that experts are watching over your transactions.

The Practical Benefits
• Specialised Software: Plan Managers use dedicated software designed to flag suspicious activity and billing anomalies. This technology identifies potential risks instantly, stopping fraudulent claims before they are ever processed.
• Compliance Checks: NDIS experts review invoices to catch "red flags." They verify provider qualifications and ensure all pricing aligns with the NDIS Pricing Arrangements (PAPL) to prevent overcharging.
• Invoice Approval: You aren't giving up control. You have the option to review and approve every invoice before payment is made, giving you a transparent view of exactly where your funding is going.
• Reclaiming Your Time: Managing an NDIS plan is time-consuming. By leaning on a Plan Manager’s expertise, you can focus on your daily life and goals while we take care of the financial reporting and paperwork.

09/04/2026

With the NDIS Fraud Fusion Taskforce ramping up investigations, it has never been more important to be proactive. Headlines might focus on the "dodgy" providers, but for participants, the risk is real. The miss use of participant funding can lead to the loss of essential supports.

Protect your funding by taking these 5 practical steps:
• Do your homework: Before signing with a provider, check the NDIS National Banned Provider list. Verify their qualifications and professional presence.
• Opt for Plan Management: A Plan Manager acts as your shield. They check bank details and pricing against NDIS rules, and give you the power to approve every invoice before it’s paid.
• Get it in writing: Always use a Service Agreement. It’s your best defence against unexpected charges or funding being drawn without your consent.
• Be the eyes and ears: Regularly review your invoices. Your Plan Manager doesn't know if a worker left early or if a session was cancelled, only you do!
• Keep a service log: Maintain a simple diary of dates and times of support. If an invoice looks "off," you’ll have the records to prove it.

Read our latest blog post, which goes into detail about what you need to know to protect your funding.

Find it here ➡️
https://www.kismet.healthcare/blog/rising-ndis-fraud-how-to-protect-your-ndis-funding

07/04/2026

Struggling to find the right providers or simply short on time?

Let the Kismet team do the heavy lifting for you with their completely free provider match service. Instead of spending hours calling around, just enter your details, the service you need, and your location.

Once you submit your request, you can sit back while the team researches and verifies availability on your behalf. They will send you a tailored shortlist of providers that fit your exact needs, saving you a huge amount of admin time. It’s a win, win!

Start your search today at: www.kismet.healthcare/providers/enquiries/new

02/04/2026

From our team, we would like to wish everyone a safe and happy Easter Holidays! Our team will be observing the public holidays alongside the NDIA. Please keep this in mind as payments will be delayed over this period. We appreciate your patience, and we hope you have a lovely break.

31/03/2026

Raising a child with a disability brings unique joys and challenges. The Stepping Stones Triple P Online program is a fantastic, free resource designed to help you manage stress and build a stronger family bond. University-developed and backed by extensive research, this course provides proven, practical tools to help you navigate daily routines and emotional wellbeing with confidence.

Because it’s online, you can move through the modules at your own pace whenever it fits your schedule. Whether you want to tackle specific behavioural hurdles or find more time for self-care, this world-class support is here for you. Check it out today and join a community of parents empowered by research-driven strategies.

Find it here ➡️ https://www.triplep-parenting.net.au/au/parenting-courses/stepping-stones-triple-p-online/

26/03/2026

The early childhood approach supports children under 6 with developmental delay, and children under 9 with disability, to access the right supports at the right time. For those under six, a formal diagnosis isn’t required; support can be provided based solely on developmental concerns.

However, when a child who entered through the early childhood approach with developmental delay turns 6, their eligibility is reviewed. At this stage, some children may no longer meet the requirements to stay on the NDIS. To continue receiving NDIS support beyond age 6, there needs to be evidence of a permanent impairment that meets the disability criteria.

This can be a confusing and emotional time for families. In simple terms, children over 6 generally need a diagnosis of a permanent disability that requires lifelong support to remain on the scheme. Before your child turns 6, the NDIA will contact you (or your authorised representative) to explain what information is needed for this decision, so it’s important to be prepared and understand what to expect.

It’s also important to know that your early childhood partner should continue to support you, regardless of whether your child remains eligible for the NDIS. They can help connect you with community supports, services, information, and other families to ensure your child continues to receive the support they need.

24/03/2026

Have you heard of the Sunflower?

The Hidden Disabilities Sunflower is a simple but powerful way for people to share that they may have a disability or condition that isn’t immediately visible. By choosing to wear the Sunflower, individuals can signal that they might need a little extra time, support, or understanding in everyday situations, whether that’s in shops, at work, on public transport, or out in the community.

Globally, 1 in 6 people live with disability, and many of these are not visible. These can include neurological, cognitive, sensory, and chronic health conditions, ranging from autism and ADHD to chronic pain, diabetes, and sleep disorders. Disabilities can also be temporary or situational, and each person’s experience and support needs are unique.

The Sunflower helps make the invisible visible in a respectful and discreet way. You might see the sunflower in the form of a pin badge, a wristband, or a lanyard around someone’s neck. It’s a small symbol with a big impact, encouraging awareness, inclusion, and kindness in everyday interactions. Just because you can’t see it, doesn’t mean it isn’t there.

20/03/2026

The NDIA has launched a Guide Dog Provider List to make it easier for participants to find trusted dog guide services and compare providers.

The list includes providers who meet key standards, including registration with the NDIS Quality and Safeguards Commission, accreditation with the International Guide Dog Federation, and qualified staff to deliver dog guide services.

It gives participants, families, and carers clear, accessible information on dog guides, related products, and provider service agreements, helping you make informed choices.

You can still stay with your current provider or choose any other provider; the list is there to provide extra guidance.

For more info, contact the NDIA’s Sector Capability Projects team at SectorCapabilityProjects@ndis.gov.au.

19/03/2026

The NDIA has announced the start of its Quality Supports Therapy Pilot. The 12-month pilot will help the agency better understand what is involved in delivering quality therapy services under the NDIS, including the work required, the workforce involved, and the outcomes for participants.

Grant funding will be shared with participating therapy providers who will work with the NDIA during the pilot. This is one of three pilots under the Quality Supports Program, alongside pilots focused on Supported Independent Living and Support Coordination. The results will help inform future pricing reviews under the NDIA’s Three-Year Pricing Workplan (2025–28).

18/03/2026

Are you short on time and need an invoice question answered quickly?

Don’t forget about our Live Chat function. You’ll find it in the bottom and top right-hand corner of our website, ready to help when you need it.

We know calling isn’t always convenient, so we’re continuing to improve how you can connect with us. Live Chat is a simple, flexible way to get the answers you need, when you need them.

Address

9B, 24-28 Corporation Circuit
Tweed Heads, NSW
2486

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+611800968775

Website

http://yourplanmanager.com.au/

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