26/04/2026
Meet Tracy. Tracy shares with us her journey with Mpower which started back in 2012, when she joined as a casual Disability Support Worker. At the time she was raising four children as a single mum, and while she loved the role, juggling weekends and after‑school shifts alongside family life became challenging. In 2014, she made the tough decision to step away and take on a weekday job knowing it was what her family needed then.
Fast forward to 2020 Tracy’s children were becoming more independent, and she felt ready to return to a space she truly cared about. Enrolling in Cert IV in Disability at TAFE and, after completing it, worked as a Community Support Worker. Not long after, Tracy noticed a vacancy in Out of Home Care at Mpower. Tracy applied, was successful, and gained invaluable experience while also completing further study in Child, Youth and Family Intervention. While she is grateful for everything that role taught her, she realised it wasn’t where her heart was. With the support and understanding of the coordinators at Mpower, Tracy transitioned back into Disability Support and that’s where she truly found her place.
When the Carer Support role was advertised, Tracy was initially drawn to the permanent weekday hours. Not fully understanding the role at first but after the interview and learning more, this is where Tracy knew she really wanted to be and was beyond excited to receive the offer and felt like everything had come together.
Tracy says this is honestly the best job she’s ever had. Getting to support people in ways that genuinely make a difference to them, hear their stories, and be a soft place to land when they need it. Tracy also has lived experience supporting a family member with a disability, and that perspective, combined with everything learnt from families and colleagues, shapes how Tracy shows up every day - caring, kind and encouraging.
Mpower is proud to have supported Tracy every step of the way throughout her journey. Colleagues have been incredible always willing to answer questions, share resources, encourage her ideas, and support her professional growth. The increase in Tracy’s confidence has been amazing, and she feels inspired knowing she can continue learning and developing her skills.
Tracy truly believes Mpower is a caring, nurturing and supportive workplace that values staff wellbeing and continuous learning. There are genuine opportunities for growth, and staff are encouraged to step forward when roles become available. She speaks so highly of Mpower that she even encouraged her daughter to apply for a role at North Edge Early Learning. Tracy is incredibly grateful for the opportunities she’s been given and is proud to be part of such a supportive team. Thanks for sharing Tracy, we are so happy that you are part of our team
