07/02/2026
In foodservice, your sales team isn’t just selling products - they’re representing your brand, values, and reputation in every interaction.
So… how are they greeting your customers? 🤝
Whether it's in-person, over the phone, or online, the way your team connects with customers from the very first moment sets the tone for trust and long-term relationships.
Here are a few simple (but powerful) things to check:
✅ First impressions count – Is the greeting warm, confident, and aligned with your brand tone?
✅ Do they know their stuff? – Product knowledge = confidence = credibility. No one likes a vague pitch.
✅ Are they asking the right questions? – Great salespeople listen first, sell second.
✅ Follow-up game strong? – Consistent follow-ups with value-led insights build relationships, not pressure.
✅ Body language & tone – Friendly, professional, and engaged goes a long way - on the phone or face-to-face.
Sales success starts with the basics. Nail the first impression, and the rest becomes easier. Let this be your reminder to do a quick pulse check on your customer greetings.