ABOUT OUR DOCTORS
Dr Manmit Madan [FRACGP] is a postgraduate in Paediatrics from Government Medical College & Hospital, Nagpur. Till recently, this was the biggest hospital in Asia with 1700 beds. He graduated in 1983 with honours in Paediatrics and Microbiology and then did post-graduation in Paediatrics. He has extensive experience in Paediatrics and Emergency Medicine and has been a practising doctor for the last 23 years, including 17 years in Australia. He did his FRACGP in 2003 in Sydney. Dr Aparna Goswami [MBBS, MPH (Sydney University), FRACGP] has more than 10 years' experience in medical practice in Australia. Her major interests are in maternal and child health including antenatal shared care, immunization and family planning. She has extensive experience in small office based procedures (implanon insertion and removal, suturing laceration, etc) and enjoys working with geriatrics and rehabilitation. With a Masters in Public Health and research in infectious diseases, Dr. Goswami has vast knowledge about the prevention of communicable diseases. She also has a special interest for mental health management. ABOUT OUR STAFF
Specialists
Sangeeta Garg – Paediatrician
Allied Health
Mr. Sharan Balasundar – Physiotherapist
Dr. Michelle Mulvihill – Psychologist
Mrs. Ying Shu Li-Cantwell – Traditional Chinese Medicine Physician
MEDLAB – Pathology Service
Receptionists
Aprajita Singh
Ihita Maitra
Susan Coe
MAKING APPOINTMENTS
We encourage all patients to make an appointment prior to seeing the doctor to avoid long waiting times however in cases where this is not possible, walk-ins are also accepted. To make an appointment, patients can either call or book in person. We run a computerised appointment system and always keep a few slots to fit urgent or unexpected problems. Double appointments are also available but must be booked in advance. FEES
The GPs and Allied Health Professionals at this practice bulk bill most in-hours consultations. There are some consultations, however, that cannot be bulk billed such as Workers Compensation visits, Pre-Placement Medical Examinations, Insurance medicals, Private patients (those without a medicare number), Traditional Chinese Medicine Sessions, Private Physiotherapy consultations for those without EPC Referrals, and some Specialist’s consultations. Patients with Medicare must present their Medicare Card or all appropriate details to the reception prior to seeing the doctor. Failure to present the correct details will mean that patients may be charged or sent an invoice. Where patients do not have a Medicare card, the consultation fees are listed visibly near our reception. The consultation fee, payable at the time of consultation, may be redeemable through Private Health Insurance (where applicable). For more information regarding our fees and prices, please check with reception staff when you make your appointment. We accept Cash, Eftpos, MasterCard, Visa and Cheques. POLICY OF THIS PRACTICE
A patient’s medical record is a confidential document. It is a policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. However, de-identified data may be used for research purposes. PRESENCE OF A THIRD PERSON AS AN OBSERVER / MEDICAL STUDENT
Another person may be allowed to attend a consultation if agreed to by the patient. AFTER HOURS CARE
If you need a doctor after the surgery is closed, please call 87246300. After hours care is provided by Sydney Medical Service Co-operative Ltd. Their hours of operation are: Monday to Friday: 6pm to 8 am|| Weekends: 12pm Saturday to 8 am Monday || Public Holidays: 24 hours
HOME VISITS
Doctor is available for home visits for patients with severe illness, disabled or elderly with no transport. Visits can also be arranged for patients in nursing homes and hospitals. CONTACTING YOUR DOCTOR
Doctors can be contacted by telephone during normal surgery hours. A message will be taken if the doctor is busy with another patient and they will endeavour to return your call as soon as possible. Emergency phone calls are dealt with immediately. Pathology results will not be given or discussed over the telephone with your doctor, except in extraordinary circumstances. RESULTS
Pathology results are checked daily and we shall contact you in case the results need to be discussed. We will endeavour to contact you by telephone or through mail in case we are unable to contact you by telephone. YOUR RIGHTS
As a relatively new practice, we would love to hear back from you. Feel free to talk to the doctors or the receptionists for any queries, complaints or suggestions, or alternatively, use our feedback box for assured anonymity. At Westmead Medical Centre, we will always take your feedback very seriously. However, if you wish to take the matter further there are several external options including the AMA, NSW Medical Registration Board or the Health Care Complaints Commission [HCCC, Locked Bag 18, Strawberry Hills, NSW 2012. Tel: 02 9219 7444. Regional Free-call Number: 1800 043 159]
