24/10/2025
You might’ve noticed a change in our booking system this week.
We’ve introduced a digital appointment assistant - Heidi - who can book, change or cancel your appointments anytime, day or night.
She’s here to make things quicker and easier and to give you more options option when booking to see the lovely GPs. But don’t worry, our lovely human staff are still behind the desk and always happy to help if you’d rather speak with them. If at any time the Heidi process isn’t working for you you can always ask to be transferred to our reception staff during business hours.
Existing patients can also continue using our Engage Portal to book appointments, view results, and access correspondence- if you’d like to be set up just ask our human staff and they will be happy to send you a link.