The Hand Up Space

The Hand Up Space We are a boutique NDIS Registered Support Coordination service that gives people the Hand Up they deserve!! Disability led - Lived Experience
Wollongong, NSW

17 years ago Patricia (to my left) and I were sitting in a TAFE classroom studying Community Services…Today? Lunch. Same...
02/04/2026

17 years ago Patricia (to my left) and I were sitting in a TAFE classroom studying Community Services…

Today? Lunch. Same energy, just a little more lived experience behind it.

She’s now an incredible support worker at and I’m a Support Coordinator… and somehow we’ve ended up supporting mutual participants.

Full circle moment.

Also got reminded I was the one who challenged the teachers back then… nothing’s changed 😅

Small world. Good humans. Still doing the work.

Happy Easter 🐣
Neens 👋🏽

Hello everyone,I will be taking leave from Good Friday, 3rd April and will be returning on Monday, 13th April.During thi...
31/03/2026

Hello everyone,

I will be taking leave from Good Friday, 3rd April and will be returning on Monday, 13th April.

During this time, I’ll have limited access to emails and calls. All messages will be responded to when I return.

As Support Coordinators in the NDIS space, we work in complex, high-pressure environments supporting people through some of the most challenging situations in their lives. Taking time to rest and reset isn’t a luxury — it’s essential to ensure we can continue to show up and do this work well.

Thanks for your patience and understanding.

Have a Happy Easter!

Nina

✋🏼

29/03/2026

Not your typical morning routine… being wheeled onto a commode, a shower, then straight into the complex world of Specialist Support Coordination. Mornings like this remind me why every participant’s journey matters. 💪🏽

Neens ✋🏼

✨ The Illawarra Support Coordination Alliance is back! ✨🗓 When: Wednesday 25th March⏰ Time: 1 PM📍 Where: – free on-site...
22/03/2026

✨ The Illawarra Support Coordination Alliance is back! ✨

🗓 When: Wednesday 25th March
⏰ Time: 1 PM
📍 Where: – free on-site parking!

This month we’ve got Alex from joining us. AbleFinder is a brilliant platform that links participants and providers in a safe, no-pressure way. Perfect for us in our SC roles – saves time and connects us with trusted providers.

🍴 Free lunch provided by Real Life Community Group
♿ Fully accessible, including bathroom

All are welcome – come for the chat, the connections, and the lunch 😉

Neens 👋🏽 and Michelle

18/03/2026

A day in my life as a Specialist Support Coordinator!!

• Slow start… sinus infection + MS fatigue = not cute.
• Home visit vibes 💛 Face-to-face still wins every time – you see the wins you just can’t capture on a screen.
• Big moment: NDIS funded their new wheelchair! Small wheels, big freedom 😎
• Feeling proud: Level 3 participant making real progress. The right team + Hospital Liaison = magic. Fast outcomes, happy lives, my kind of work.
• Tomorrow: deep dive with an OT and participant about life transitions. Heavy but important stuff.

Neens ✋🏼

05/03/2026

Big news – I’m officially an Astalty Ambassador! 🙌🏽

is a game-changer for busy Support Coordinators like me, especially living with MS. It’s helped reduce my cognitive load, streamline my day, and keep me on top of all the moving pieces that come with this job.

What an absolute honour to be part of this. I hope you’re proud of me 😎💜 Massive thanks to the Astalty team for trusting me with this role – I’m excited to share the magic with others!

27/02/2026

Today Maria and I road-tripped to Sydney to check out the brand new facility at Lidcombe… and WOW.

We were seriously impressed.

The gym? Incredible.
Seeing people with MS rocking up with their support workers, getting stuck into exercise, laughing, connecting — you could actually feel the community in the room. It wasn’t clinical. It was energising.

Then we toured one of the 2-bedroom SDA apartments onsite… and honestly? Best I’ve seen.

Spacious. Thoughtful. Proper attention to detail.
Even a storage room for mobility scooters (which anyone in this life knows is a BIG deal).

It just hits differently knowing a place like this exists — purpose built, integrated, and actually designed with people in mind.

Huge thanks to Kelly from MS Employment Support Services for the tour and the catch up 🤍

Now I’m just over here wishing Wollongong had something like this… because we absolutely should.

Neens 👋🏽

23/02/2026

🚨 Friendly Reminder for Illawarra Support Coordinators!

Tomorrow’s the day – don’t miss the next Illawarra Support Coordination Alliance meet up!

📅 Wednesday 25th February 2026
⏰ 1:00pm – 2:00pm
📍 9 Old Springhill Rd, Coniston NSW

🎤 Guest Speakers: Josh & Jess from
And yes… there will be a LIVE exoskeleton demo 🤖🔥

RoboFit is Australia’s first robot-powered rehab centre, using cutting-edge tech alongside physio and exercise physiology. They support people with Stroke, SCI, Parkinson’s, MS, FND, CP, and brain injury — and they’re redefining what’s possible in neuro rehab.

Here’s what you’ll get:
✨ See the exoskeleton in action
✨ Ask the team your questions
✨ Connect with other local Support Coordinators
✨ Explore real, innovative therapy options for participants

🍴 FREE lunch thanks to
♿ Fully accessible venue
🚗 Free parking + accessible bathroom

This Alliance is all about collaboration over competition – knowing the providers we’re referring to and lifting the standard of Support Coordination in the Illawarra.

Bring a colleague. Bring your curiosity.

Let’s build something strong together.

Neens 👋🏽 and Michelle from

🚨 Support Coordinators of the Illawarra – this one’s for you.You’re invited to the next Illawarra Support Coordination A...
17/02/2026

🚨 Support Coordinators of the Illawarra – this one’s for you.

You’re invited to the next Illawarra Support Coordination Alliance meet up!

📅 Wednesday 25th February 2026
⏰ 1:00pm – 2:00pm
📍 9 Old Springhill Rd, Coniston NSW

🎤 Guest Speakers: Jess from

And yes… there will be a LIVE exoskeleton demo 🤖🔥

RoboFit is Australia’s first robot-powered rehabilitation centre, using cutting-edge robotic assistive technology alongside physio and exercise physiology. They support people with Stroke, SCI, Parkinson’s, MS, FND, CP and brain injury — and they’re redefining what’s possible in neuro rehab.

You’ll get to:
✨ See the exoskeleton in action
✨ Ask questions directly to the team
✨ Connect with other local Support Coordinators
✨ Explore real, innovative therapy options for participants

🍴 FREE lunch provided by
♿ Fully accessible venue
🚗 Free parking + accessible bathroom

This Alliance is about collaboration over competition. It’s about lifting the standard of Support Coordination in the Illawarra and actually knowing the providers we’re referring to.

All welcome. Bring a colleague. Bring your curiosity.

👉 DM to RSVP or comment “JOIN” and I’ll send the details.

Let’s build something strong together.

Neens 👋🏽 and Michelle

We’re excited for our next Alliance meeting, hosted by Nina and The Hand Up Space!Our guest speakers this month are Josh...
15/02/2026

We’re excited for our next Alliance meeting, hosted by Nina and The Hand Up Space!
Our guest speakers this month are Josh and Jess from RoboFit—sharing innovative approaches to therapy and mobility.
See you there!

15/02/2026

Systems fail. We know it, but we often prefer not to see it.

Inside the NDIS consumer marketplace, coherent oversight is not always a given. That’s where Support Coordination comes in — sometimes quietly holding the line when everything else feels unstable.

This week has been one of my most meaningful yet private wins. I couldn’t have done it without Michael, our BSP, and Jonas from , who stepped up to provide care when it was needed most. 🙏🏽
Shoutout to NDIS and the Critical Incident Team — your support and collaboration made the difference.But we need to better support people and providers before they are on the cliff edge.

Sometimes the work that feels invisible is the work that matters the most. Keep showing up. 💪🏽

Nina ✋🏼

💡 Support that meets you where you are and helps you go further.Many Support Coordinators work alone, juggle multiple ro...
12/12/2025

💡 Support that meets you where you are and helps you go further.

Many Support Coordinators work alone, juggle multiple roles, face high admin pressure, and carry the emotional load of supporting others. For sole traders and lived experience practitioners, the work can be incredibly meaningful but also isolating.

That is why this feedback matters:

“As an NDIS Registered Sole Trader who is also an NDIS participant, I need a CRM that is accessible, affordable, and streamlines the admin processes inherent in this role.
Isolation and burnout are unfortunate side effects of our work, and the Masterclass training helps reduce that sense of isolation.”
— Nina Crumpton, The Hand Up Space

Support Coordinators tell us they value:
✔️ Accessible and intuitive tools that reduce workload
✔️ Affordable pricing that supports sole traders
✔️ A connected community through Masterclasses and SCC

Your work deserves support too. You do not have to navigate this role alone.

👉 Follow for tools, training, and community designed for Support Coordinators.

Address

PO Box 4168 Towradgi
Wollongong, NSW
2518

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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