14/03/2026
Patient satisfaction:
Validated instruments
BACKGROUND:
🔎Patient satisfaction is widely recognised as an important indicator of healthcare quality and service effectiveness. Measuring satisfaction reliably requires validated instruments with strong psychometric properties.
📍A systematic review by Gutierrez-Sanchez et al. (2020) evaluated 9 validated instruments designed to measure satisfaction with physical therapy care and assessed the quality of evidence supporting them.
INSTRUMENTS & UTILITY (pictured):
INSTRUMENT DIMENSIONS:
🔆Therapist-patient interaction and communication
🔆Professional competence
🔆Treatment effectiveness
🔆Organisation of services and clinical environment
SUMMARY:
📖Although the MedRisk instrument appears to have the most robust supporting evidence, no tool demonstrates comprehensive psychometric validation across all domains. Continued methodological research is required to develop and validate more reliable instruments for assessing patient satisfaction in physical therapy
MW
Reference:
Gutiérrez-Sánchez D, Pérez-Cruzado D, Cuesta-Vargas AI. Instruments for measuring satisfaction with physical therapy care: a systematic review. Phys Ther. 2020;100(9):1690–1705.