First-Aid Counselling

12/11/2025

🚨Join us at the Africa Tech Festival 2025!

30/09/2025

Happy Independence Day 🇧🇼 Safe holidays to everyone 🎉

Dial *217 # for instant mental health services (only on the orange network)

20/08/2025

01/08/2025

𝙏𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙞𝙣𝙜 𝙡𝙞𝙫𝙚𝙨 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙞𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣.
At the Botswana Digital & Innovation Hub (BDIH), we believe in the power of innovation to solve real challenges, and First-Aid Counselling is a testament to that mission. With support through the Botswana Innovation Fund (BIF), this homegrown solution is redefining access to mental health services in Botswana.

First-Aid Counselling provides instant, affordable, and 100% anonymous emotional support directly via mobile, helping Batswana take charge of their mental well-being, conveniently and privately. 𝘿𝙞𝙖𝙡 *𝟐𝟏𝟕 # (𝙊𝙧𝙖𝙣𝙜𝙚 𝙉𝙚𝙩𝙬𝙤𝙧𝙠 𝙤𝙣𝙡𝙮). Connect instantly to professional counselling support100% Anonymous, Affordable and Human-Centred.

In a world where emotional strain is increasingly common, First-Aid Counselling is bridging the gap between access and stigma, offering a lifeline to those who need it most. This is what innovation looks like when rooted in local relevance and backed by strategic national support.

07/07/2025

𝗧𝗵𝗶𝘀 𝗶𝘀 𝗳𝗼𝗿 𝗮𝗻𝘆𝗼𝗻𝗲 𝗶𝗻 𝗮 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝘁𝗵𝗮𝘁 𝗱𝗼𝗲𝘀𝗻’𝘁 𝗳𝗲𝗲𝗹 𝘀𝗮𝗳𝗲 𝗮𝗻𝘆𝗺𝗼𝗿𝗲.

𝖬𝖺𝗒𝖻𝖾 𝗂𝗍 𝗎𝗌𝖾𝖽 𝗍𝗈. 𝖬𝖺𝗒𝖻𝖾 𝗂𝗍 𝗌𝗍𝗂𝗅𝗅 𝖽𝗈𝖾𝗌—𝗌𝗈𝗆𝖾𝗍𝗂𝗆𝖾𝗌.
𝖡𝗎𝗍 𝗌𝗈𝗆𝖾𝗐𝗁𝖾𝗋𝖾 𝖽𝖾𝖾𝗉 𝖽𝗈𝗐𝗇, 𝗒𝗈𝗎 𝗄𝗇𝗈𝗐 𝗌𝗈𝗆𝖾𝗍𝗁𝗂𝗇𝗀’𝗌 𝗇𝗈𝗍 𝗋𝗂𝗀𝗁𝗍.
𝖸𝗈𝗎 𝖿𝖾𝖾𝗅 𝗌𝗆𝖺𝗅𝗅𝖾𝗋. 𝖫𝖾𝗌𝗌 𝗒𝗈𝗎𝗋𝗌𝖾𝗅𝖿. 𝖫𝗂𝗄𝖾 𝗒𝗈𝗎’𝗋𝖾 𝖼𝗈𝗇𝗌𝗍𝖺𝗇𝗍𝗅𝗒 𝗍𝗋𝗒𝗂𝗇𝗀 𝗇𝗈𝗍 𝗍𝗈 𝗎𝗉𝗌𝖾𝗍 𝗍𝗁𝖾𝗆.
𝖸𝗈𝗎 𝖿𝗂𝗇𝖽 𝗒𝗈𝗎𝗋𝗌𝖾𝗅𝖿 𝖺𝗉𝗈𝗅𝗈𝗀𝗂𝗌𝗂𝗇𝗀 𝖿𝗈𝗋 𝗍𝗁𝗂𝗇𝗀𝗌 𝗍𝗁𝖺𝗍 𝗌𝗁𝗈𝗎𝗅𝖽𝗇'𝗍 𝗇𝖾𝖾𝖽 𝖺𝗇 𝖺𝗉𝗈𝗅𝗈𝗀𝗒.
𝖠𝗇𝖽 𝖾𝗏𝖾𝗇 𝗍𝗁𝗈𝗎𝗀𝗁 𝗂𝗍 𝗁𝗎𝗋𝗍𝗌, 𝗒𝗈𝗎 𝗌𝗍𝖺𝗒… 𝖻𝖾𝖼𝖺𝗎𝗌𝖾 𝗒𝗈𝗎 𝗅𝗈𝗏𝖾 𝗍𝗁𝖾𝗆. 𝖡𝖾𝖼𝖺𝗎𝗌𝖾 𝗒𝗈𝗎'𝗋𝖾 𝗌𝖼𝖺𝗋𝖾𝖽. 𝖡𝖾𝖼𝖺𝗎𝗌𝖾 𝗒𝗈𝗎 𝗁𝗈𝗉𝖾 𝗂𝗍 𝗐𝗂𝗅𝗅 𝗀𝖾𝗍 𝖻𝖾𝗍𝗍𝖾𝗋.

𝖨𝖿 𝗍𝗁𝗂𝗌 𝗂𝗌 𝗒𝗈𝗎:
𝖯𝗅𝖾𝖺𝗌𝖾 𝗄𝗇𝗈𝗐 𝗒𝗈𝗎'𝗋𝖾 𝗇𝗈𝗍 𝖻𝗋𝗈𝗄𝖾𝗇. 𝖸𝗈𝗎'𝗋𝖾 𝗇𝗈𝗍 𝗐𝖾𝖺𝗄. 𝖠𝗇𝖽 𝗒𝗈𝗎'𝗋𝖾 𝖽𝖾𝖿𝗂𝗇𝗂𝗍𝖾𝗅𝗒 𝗇𝗈𝗍 𝖺𝗅𝗈𝗇𝖾.

𝖸𝗈𝗎 𝖽𝗈𝗇’𝗍 𝗁𝖺𝗏𝖾 𝗍𝗈 𝗁𝖺𝗏𝖾 𝖺𝗅𝗅 𝗍𝗁𝖾 𝖺𝗇𝗌𝗐𝖾𝗋𝗌 𝗍𝗈𝖽𝖺𝗒. 𝖸𝗈𝗎 𝖽𝗈𝗇’𝗍 𝗁𝖺𝗏𝖾 𝗍𝗈 𝗅𝖾𝖺𝗏𝖾.
𝖡𝗎𝗍 𝗐𝗁𝖾𝗇 𝗒𝗈𝗎'𝗋𝖾 𝗋𝖾𝖺𝖽𝗒 𝗍𝗈 𝗍𝖺𝗄𝖾 𝖺 𝗌𝗍𝖾𝗉, 𝖺 𝗌𝖺𝖿𝖾 𝗌𝗉𝖺𝖼𝖾 𝗂𝗌 𝗁𝖾𝗋𝖾. 𝖭𝗈 𝗃𝗎𝖽𝗀𝗆𝖾𝗇𝗍.

𝖣𝗂𝖺𝗅 *217 # 𝖿𝗈𝗋 𝖺𝗇𝗈𝗇𝗒𝗆𝗈𝗎𝗌 𝗆𝖾𝗇𝗍𝖺𝗅 𝗁𝖾𝖺𝗅𝗍𝗁 𝗌𝗎𝗉𝗉𝗈𝗋𝗍.
𝖮𝗇𝗅𝗒 𝗈𝗇 𝖮𝗋𝖺𝗇𝗀𝖾.

#𝖥𝖠𝖢𝖵𝗈𝗂𝖼𝖾𝗌 #𝖸𝗈𝗎𝖠𝗋𝖾𝖭𝗈𝗍𝖠𝗅𝗈𝗇𝖾 #𝖬𝖾𝗇𝗍𝖺𝗅𝖧𝖾𝖺𝗅𝗍𝗁𝖡𝖶 #𝖠𝖻𝗎𝗌𝖾𝖨𝗌𝖭𝗈𝗍𝖫𝗈𝗏𝖾 #𝖦𝖾𝗇𝗍𝗅𝖾𝖲𝗎𝗉𝗉𝗈𝗋𝗍

04/07/2025

𝗦𝗼𝗺𝗲 𝘄𝗼𝘂𝗻𝗱𝘀 𝗱𝗼𝗻’𝘁 𝗯𝗹𝗲𝗲𝗱—𝗯𝘂𝘁 𝘁𝗵𝗲𝘆 𝘀𝘁𝗶𝗹𝗹 𝗰𝗵𝗮𝗻𝗴𝗲 𝘂𝘀 𝗳𝗼𝗿𝗲𝘃𝗲𝗿.
𝗦𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝘀𝘁𝗼𝗿𝘆—𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗲𝗹𝘀𝗲 𝗺𝗮𝘆 𝗳𝗶𝗻𝗱 𝗵𝗲𝗮𝗹𝗶𝗻𝗴 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗿𝘂𝘁𝗵.

𝗡𝗲𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?
📱 𝗗𝗶𝗮𝗹 *𝟮𝟭𝟳 # 𝗳𝗼𝗿 𝗶𝗻𝘀𝘁𝗮𝗻𝘁 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗺𝗲𝗻𝘁𝗮𝗹 𝗵𝗲𝗮𝗹𝘁𝗵 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀.
𝗢𝗻𝗹𝘆 𝗼𝗻 𝗢𝗿𝗮𝗻𝗴𝗲.
#𝗛𝗲𝗮𝗹𝗶𝗻𝗴𝗧𝗵𝗿𝗼𝘂𝗴𝗵𝗦𝘁𝗼𝗿𝗶𝗲𝘀 #𝗙𝗔𝗖𝗩𝗼𝗶𝗰𝗲𝘀 #𝗠𝗲𝗻𝘁𝗮𝗹𝗛𝗲𝗮𝗹𝘁𝗵𝗕𝗪 #𝗔𝗼𝗦𝗵𝗮𝗽𝗼?

15/06/2025

Happy Father’s Day🎉

Dial *217 # (only on Orange) to access instant mental health services.

13/06/2025

📱 NEW! 🚨 Dial *217 # for instant Mental Health Services – ONLY ON ORANGE‼️

First-Aid Counselling brings you quick access to mental health support, available to you anytime, anywhere.

✨ Tele-counselling services will be available soon, SO STAY TUNED!

🛡️ Your privacy matters, your use of the service is completely confidential.

✅ Subscribe from as little as P1 and take a step toward mental wellness.

14/08/2023

Would you like to be part of the change movement that is improving mental health services for all?

About First-Aid Counselling
First-Aid Counselling is a mental health company that specialises in digital mental health solutions, dedicated to providing convenient and effective mental health services. Our mission is to support individuals and organisations in fostering mental well-being and creating a positive, nurturing environment. We are currently seeking a dynamic and motivated individual to join our team as a Mental Health Officer.

Position: Mental Health Officer
First-Aid Counselling (FAC) is seeking a dedicated and knowledgeable Mental Health Officer with expertise in Mental Health Policies and Frameworks. This role entails significant autonomy and responsibility, working in collaboration with the Relationship Coordinator and a team of Mental Health professionals.

Key Responsibilities:
- Work as a liaison officer between the Counselling team and the Relationship Coordinator.
- Provide Mental Health services to clients based on service priorities, utilising appropriate skills and experience.
- Conduct needs assessments for a diverse range of clients.
- Prepare reports as required by the Relationship Coordinator or First-Aid Counselling.
- Ensure clients are informed about relevant services and resources to meet their needs effectively.
- Conduct consultations for individual clients or groups.
- Develop and produce relevant Mental Health content as assigned by the Relationship Coordinator.
- Contribute to service development, exploring innovative approaches.
- Utilize tech-based information systems to accurately record work in a timely manner.
- Maintain an up-to-date knowledge of FAC policies and stay informed about current legislation on Mental Health.
- Perform other appropriate tasks as required and directed by managers.
- Raise awareness about FAC through social media platforms and in-person consultations.

Requirements:
- Degree in Counselling, Psychology, Clinical Social Work, or any related field. A post-graduate qualification will be an added advantage.

Skills:
- Strong observational skills and attention to detail.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Empathy and sensitivity when dealing with clients.
- Highly analytical mindset.
- Good diagnostic and problem-solving skills.

Experience:
2 years or more.

If you are passionate about mental health advocacy, client engagement, and contributing to positive change, we invite you to join our team at First-Aid Counselling.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role.

We look forward to welcoming a dedicated Mental Health Officer who shares our commitment to fostering mental wellness.
Application Deadline: 18th August 2023
Application Submission: Email your application to hr@facounselling.com

First-Aid Counselling is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

14/08/2023

Would you like to be part of the change movement that is improving mental health services for all?

About First-Aid Counselling
First-Aid Counselling is a mental health company that specialises in digital mental health solutions, dedicated to providing convenient and effective mental health services. Our mission is to support individuals and organisations in fostering mental well-being and creating a positive, nurturing environment. We are currently seeking a dynamic and motivated individual to join our team as a Relationship Coordinator.

Position Overview
As a Relationship Coordinator at First-Aid Counselling, you will play a crucial role in maintaining strong connections between our clients and our services. You will be the primary point of contact for clients, handling their enquiries, ensuring smooth communication, and providing exceptional support. In addition to client engagement, you will collaborate closely with our Mental Health Officer (FAC) and client HR and wellness departments to develop and implement employee assistance programs that promote mental health awareness and wellness.

Key Responsibilities
- Serve as the main liaison between clients and First-Aid Counselling, addressing their queries, concerns, and needs promptly and professionally.
- Develop and execute comprehensive employee assistance programs to enhance mental health and well-being within client organisations.
- Collaborate with the Mental Health Officer (FAC) to ensure alignment with company objectives and effective delivery of services.
- Work closely with client HR and wellness departments to integrate mental health initiatives into their overall wellness strategies.
- Conduct needs assessments for a diverse range of clients.
- Monitor and ensure the successful implementation of all mental health activities and programs.
- Provide support and guidance to clients in navigating our services, ensuring they receive the best possible care.
- Maintain accurate records of client interactions and program outcomes for reporting purposes.
- Develop long-term Mental Health Plans for clients involving multiple disciplinary teams and evaluate client responses to treatment over time.

Qualifications & Skills
- Bachelor's degree in Psychology, Social Work or Counselling
- 2 years or more experience in client relationship management or a similar role.
- Strong understanding of mental health and wellness principles.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Exceptional organisational skills and attention to detail.
- Empathetic and compassionate approach to client interactions.
- Proficiency in Microsoft Office Suite and communication tools.

If you are passionate about mental health advocacy, client engagement, and contributing to positive change, we invite you to join our team at First-Aid Counselling.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role.

We look forward to welcoming a dedicated Relationship Coordinator who shares our commitment to fostering mental wellness.

Application Deadline: 18th August 2023
Application Submission: Email your application to hr@facounselling.com

First-Aid Counselling is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

16/06/2022

"Eliminating Harmful Practices Affecting Children"- June 16 2022 theme

Let us put an end to Child Abductions and Child Abuse!