08/10/2021
GENERAL FUNCTION
The sales associate ensures every patient has the best experience every time by delivering exceptional customer service which exceeds our customers’ expectations. Ensures customers are always happy and satisfied with their experience.
MAJOR DUTIES & RESPONSIBILITIES
• Greets all customers with a warm welcome.
• Explores the needs & priorities of customers.
• Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.
• Performs work accurately & thoroughly. Demonstrates superior product knowledge; accurately describes the features & benefits of all products.
• Assists customers in selecting eyewear.
• Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.
• Custom fits glasses & precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.
• Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork,
• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.
• Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to attendance & daily time keeping requirements.
• Adheres to all company policies & procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Other duties may be assigned as business needs dictate.
BASIC QUALIFICATIONS
• High School graduate or equivalent
• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with point of sale system, computers & calculators
• Embrace new technology & change
