03/25/2024
NORA'S FIRST VISIT
Nora sat in the waiting room of the healthcare clinic, her mind buzzing with anticipation and a touch of nervousness. She had recently moved to be closer to her sister after her husband's passing, and now, at 56 years old, she was embarking on the journey to find a new healthcare team.
As someone who had spent years in health research, particularly focused on supporting healthy aging, Nora was acutely aware of the subtle biases that could affect the quality of care she received as she grew older. Her salt and pepper curly hair framed her smiling blue eyes, and she exuded a sense of vitality despite the recent changes in her life.
When her name was called, Nora stood up and followed the nurse into the examination room, where she would meet her new physician for the first time. Dr. Patel entered the room with a warm smile, and Nora felt relieved at his friendly demeanour.
"Hello, Nora. I'm Dr. Patel. It's a pleasure to meet you," he greeted her, extending his hand.
"Nice to meet you too, Dr. Patel," Nora replied, shaking his hand. "I'm looking forward to establishing a good healthcare relationship here."
As they settled into the conversation, Nora decided to gently steer the discussion toward her concerns about ageism and the importance of patient-centred care.
Notice how Nora speaks with her new doctor, informing him of her values and beliefs while cultivating a working relationship that best meets her healthcare needs.
"I've been fortunate to maintain good health so far, but I understand the importance of finding a healthcare team that values a patient-centred approach," Nora began, her tone warm yet purposeful. "In my experience, I've found that incorporating naturopathy and manual therapies like massage therapy and physiotherapy has been beneficial in preventing health issues."
Dr. Patel nodded attentively, showing genuine interest in Nora's approach to healthcare. "That's great to hear, Nora. It's important for us to consider all aspects of your health and well-being. Can you tell me more about how these therapies have helped you?"
This nicely lets her doctor know how she would prefer the working relationship to grow, and he shares her philosophy of care.
Nora smiled, grateful for the opportunity to share her experiences. "Absolutely. I've found that these therapies address specific health concerns and contribute to my overall sense of well-being. I believe in taking a proactive approach to my health, and I hope to work collaboratively with you to ensure that my healthcare plan reflects that."
Dr. Patel listened attentively, asking thoughtful questions and showing a genuine curiosity about Nora's holistic approach to health. As their conversation continued, Nora felt reassured that she had found a physician who respected her preferences and shared her commitment to patient-centred care.
As Nora and Dr. Patel continued their conversation about her approach to healthcare, Nora decided to delve deeper into understanding Dr. Patel's perspectives and strategies regarding age-related biases and shared decision-making.
There now is common ground to explore more openly some of Nora's concerns about her healthcare needs as she ages.
"I'm glad we're on the same page about the importance of patient-centred care," Nora said with a smile. "I'm curious, Dr. Patel, how do you address potential biases or stereotypes that may impact the quality of care provided to patients across different age groups?"
Dr. Patel paused thoughtfully before responding, "That's an excellent question, Nora. As a physician, I believe in treating each patient as an individual with unique needs and circumstances. I actively work to challenge any biases or stereotypes that may arise and ensure that all my patients receive equitable and personalized care."
Her doctor, by his response, is more fully engaged, and it is clear to him that Nora has put thought into this new relationship by the questions she is asking.
Nora nodded in appreciation, encouraged by Dr. Patel's commitment to addressing potential biases in healthcare. She then shifted the conversation to the topic of shared decision-making, another crucial aspect of patient-centred care.
"Can you share with me, Dr. Patel, what strategies you employ to promote shared decision-making with patients of all ages, considering their individual circumstances and goals?" Nora asked, her curiosity evident in her tone.
Dr. Patel leaned forward slightly, showing his engagement with the topic. "Shared decision-making is a cornerstone of my practice. I believe in involving patients in their healthcare journey by providing them with comprehensive information, discussing treatment options, and considering their values and preferences.
This collaborative approach ensures that patients are empowered to make informed decisions that align with their goals and priorities."
Nora was able to ask more in depth questions like this one "what steps do you take to foster a trusting and collaborative relationship with patients, especially those who may have experienced age-related discrimination in healthcare settings before?"
Nora felt reassured by Dr. Patel's emphasis on shared decision-making, knowing she would be actively involved in her healthcare decisions under his care. Before concluding their meeting, Nora inquired about Dr. Patel's experience and training in gerontology or geriatric medicine.
"Dr. Patel, can you tell me your experience and training in gerontology or geriatric medicine, and how it influences your practice when caring for older patients?" Nora asked, eager to learn more about his background.
Dr. Patel nodded, recognizing the importance of Nora's question. "I have received specialized training in gerontology and geriatric medicine, which has equipped me with the knowledge and skills to address the unique healthcare needs of older patients. My experience in this field guides
my practice, ensuring I provide comprehensive and compassionate care tailored to each patient's age-related considerations."
Nora felt a sense of trust and confidence in Dr. Patel's expertise and approach to caring for older patients. As their conversation ended, she knew she had found a doctor who respected her preferences and prioritized equitable and patient-centred care for individuals of all ages.
By the end of their meeting, Nora was confident that she had taken the first step in building a positive and respectful healthcare relationship that would support her in maintaining her health and vitality as she navigated this new chapter of her life.
This is an example of a good conversation that revealed the patient’s health philosophy, the level of her own self-agency, and her health habits to date. With clear, topic-focused questions, she could determine where the doctor’s philosophy of care would be with her.
This was an example of an ideal situation where a new relationship is being forged between doctor and patient. I have listened to many clients in my practice who have wanted a doctor/patient relationship just like the one Nora is developing with her doctor.
Your need, and the training and health culture that your doctor comes from may be very different and not align at all. The idea is to find common ground. For many, because of doctor shortages, the idea of changing doctors is not possible. You may encounter challenging views from others about your health practices that you know work for you.
Those challenges may come from health practitioners, family, and others in your life. If you can name the benefits, speak with clarity and know not everyone will agree, sometimes that is the best you can expect.
The common ground is important to establish as you approach different ages and stages of life, the health challenges that come and before you encounter a serious health crisis and are concerned about how your doctor can support you. Consider using some of the questions that Nora asked her new doctor to get clarity on the relationship you have with your doctor.
Be kind to yourself,
My clinical practice offers a trauma-informed approach to physical pain. If, with best efforts, your pain is persisting, this manual therapy approach to care may be the missing piece.