Provincial Medical Sign Language Interpreting Service

12/23/2025

UPDATE FROM WAVEFRONT

New Non-Urgent TEXT/FACETIME phone number: 604-505-9687

https://www.facebook.com/share/p/14QxcpRVfZs/

11/13/2025

One in four people in Canada have a language other than English. Language should never be a barrier to care. Health teams can request interpreting services through Provincial Language Services.

Options include:
☎️ Over-the-phone interpreting in more than 200 languages.
🖥️ Video remote interpreting for patients who communicate in a language other than English or for Deaf or Hard of Hearing patients.
👩‍💻 Virtual visits where an interpreter can join via Teams or Zoom.
🏥 On-site interpreting where an ASL or spoken language interpreter joins a health appointment in person.
With these options, every patient can communicate in a way that works best for them.

🔗 Visit phsa.ca/pls to learn more.

11/13/2025

08/06/2025

Services Not Covered: Some services aren't included—discover what they are- PLS Language Services Provincial Health Services Authority - PHSA

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07/03/2025

Community Advisory Group - PLS Language Services Provincial Health Services Authority - PHSA

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06/02/2025

How do HCP request - PLS Language Services Provincial Health Services Authority - PHSA

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05/07/2025

Provincial Health Services Authority - PHSA
Today, we proudly honour the essential role of interpreters in the health care system. Interpreters are skilled professionals who make sure language never stands in the way of safe, compassionate, and equitable care.

Whether interpreting in-person, over the phone, or through video, these individuals bring clarity to complex medical conversations, empower patients to make informed decisions, and ensure that providers can deliver care that is truly patient-centered.

To all the interpreters supporting patients and providers across our health care system: thank you for your professionalism, empathy, and commitment to breaking down barriers. Your work has a profound impact on patient outcomes and experiences, and we are deeply grateful for all you do.

05/06/2025

Accessibility Matters - PLS Language Provincial Health Services Authority - PHSA

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02/03/2025

https://vimeo.com/1035305703

Your Voice Matters: Providing compliments or complaints about language services. We're here to listen!

We take concerns about the quality of your care seriously. If we haven't met your care expectations, the PCQO is here to feedback, provide opportunity to resolve those concerns. We also accept your compliments and it is our pleasure to pass on those comments to the programs and ensur staff are recognized for their exceptional care.

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01/06/2025

https://vimeo.com/1034619041?share=copy

Your legal rights: Understand your rights as a member of the Deaf, Deaf-Blind and Hard of Hearing community.

You do have a legal right to access sign language interpreters, intervenors, and CART services at medical appointments. these services are available 24 hours a day, 7 day a week. PLS works to support health care organizations and staff to fulfil this obligation.

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12/23/2024

https://vimeo.com/1023429107?share=copy

Patients: HCP Booking Language Services: Explore the steps to language services for HCP.

Sign Language interpreting, intervenor and Communication Access Realtime Translation services are available to all health care professionals providing services covered under the Medical Services Plan or under the B.C. health authorities. These services are provided at no cost to the practitioner or patient.

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12/18/2024

https://vimeo.com/1020334917?share=copy

Did You Know: Provincial Language Services provides services to individuals who are Deaf, Deaf-Blind, and Hard of Hearing and designates?

Family designate is a family, friends, or Power of Attorney (POA). Also, provided for designate who is Deaf, Deaf-blind and Hard of hearing.

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