10/28/2025
🎉 Exciting Update for Clients with Pacific Blue Cross! 🎉
As of July 11, 2025, Registered Clinical Counsellors (RCCs) in BC are now able to submit claims directly to Pacific Blue Cross.
This means that individuals with eligible plans will no longer need to pay out-of-pocket and wait for reimbursement — removing a major barrier to care for thousands of British Columbians. This update has the potential to make an immediate and lasting impact as people can access care faster and more affordably.
Pacific Blue Cross has shared that this change is part of their ongoing commitment to removing barriers and expanding access to mental health support. I am so grateful to see this progress and recognition of the essential role RCCs play in BC’s mental health system.
In addition to Pacific Blue Cross, I can also accommodate direct-billing many other insurance/benefits providers through TELUS eClaims (and depending on your plan coverage). If you are unsure whether your plan covers counselling with an RCC, I am happy to help you check your eligibility before your first appointment.
To learn more or to book a session, visit serenityshores.janeapp.com or email sbettscounselling@gmail.com.
✨ Thank you for your continued trust and support.
🕊️ Shaylee Betts Counselling Services