11/03/2025
⏳Time is of the essence!! Compassion, presence, and quick action are essential especially when a long-term client reaches out in distress.
When I received the email with the urgent subject line “need held now pls could cou,” I felt an immediate sense of responsibility and concern. (She is usually VERY articulate!). Within two minutes, I attempted to reach out via call and text, but knowing the urgency of the situation, I quickly grabbed my daughter, who has first aid training, we headed out to arrive within 7 minutes of the email.
Once we got at my client’s home, it became obvious just how disoriented and scared she was. The atmosphere was heavy with confusion, as she struggled to articulate her needs amidst the chaos of her emotions of fear and frustration. Recognizing the situation’s gravity, I immediately took charge, remaining calm to instill a sense of safety for her.
🚑After calling 911, we focused on keeping her grounded while the paramedics arrived. We checked her vitals, offering supportive words to reassure her, and cleared out a path for Paramedics. My daughter’s presence was invaluable; her calm demeanor and exceptional first aid knowledge added an extra layer of comfort during this crisis.
In those moments, I was reminded of the foundational purpose of my role: to provide support not just through the end-of-life process, but also in times of acute distress. Being there for my client in her time of need reinforced the trust and confidence we had built over the months. It’s a profound honour to accompany someone through their journey, especially when they are feeling vulnerable and afraid.
⚜️An eye opener for her as quality of life is the ultimate factor for her. The foundation we built throughly for her is the one reason why the quick response and ability to “know”; that’s not my “Pat”.