05/20/2020
Looking forward to seeing all of you again! I’ll be available from the second week of June onward.
Dear Westshore Massage Therapy Community,
We are delighted to announce that we will be re-opening the clinic gradually beginning June 1, 2020. Please be informed by the information provided below that the manner in which we conduct our practice will be very different than previously. In alliance with the Provincial Health Officer, The College of Massage Therapists of B.C. and WCB, we have implemented numerous changes in our clinic based on the required guidelines from these authorities. While we cannot be certain that these protocols will prevent the spread of Covid-19, they are designed to mitigate risk to you and our RMT’s while you access our services.
We are in the process of making a lot of changes to our schedule so you may not find any appointments available on-line in June for the next few weeks. Please e-mail us at westshoremassage@gmail.com to book in June.
We understand this will be a strange new way of operating, but we strongly feel that if we are proactive with our safety measures, we will decrease the risk for you and our team. We look forward to providing you with a safe and healing environment!
Yours in health,
The team @ Westshore Massage Therapy
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RE-START PLAN CONDENSED VERSION
(We will be updating our website in the next week with a comprehensive description of our clinic's re-start plan.)
CLIENT SCREENING
Careful screening of all visitors that enter the clinic provides an extra level of safety to the clinic, it’s RMT’s, and clients. Be aware that practice will look and feel differently to clients. Clear communication before individuals enter the clinic will help clients understand the new process and what to expect at their visit. Our new booking procedure will include 3 mandatory pre-screenings for Covid-19 symptoms. Your RMT will collect screening information at time of booking, 24 hours prior to your appointment and again in person at the time of appointment when you first enter the treatment room. Your RMT will document that the screening was done and will refuse to treat if the client refuses to participate in any of the 3 screening processes or if the response to any 2 of the questions is yes. For more detailed information on this screening process please visit our website.
PHYSICAL DISTANCING
In an effort to maintain physical distancing within the clinic we are limiting the number of RMT’s and clients in the clinic at a given time. As a result, if you have an appointment already booked in June you may be asked to change this appointment to a different time and day. The door to the clinic will be locked at all times to effectively manage physical distancing efforts. Please wait outside of the clinic slightly prior to your appointment time and your RMT will let you in and walk you into your treatment room. After your treatment is over your RMT will walk you to the front door and unlock the door for you. Companions are not permitted inside the clinic with you except those that are providing you with physical assistance.
At this time, we will not be accepting bookings for minors.
ADMINISTRATIVE TASKS
We will not be using the reception/office area for taking payment or rebooking your appointment. This will be done in the treatment room by your RMT before or after your treatment. We request that payments be made by credit cards or Visa/Debit cards at this time and be kept on file in your account to avoid handling cards.
PERSONAL PROTECTION EQUIPMENT (PPE)
The use of a mask is required to be worn for the duration of your visit as well as hand sanitzation upon entering and exiting the clinic. Our RMT’s will also be wearing a mask at all times. We ask that you arrive with your own mask however if you do not have one the clinic has a supply of disposable masks available for a fee.
SANITIZATION
We have implemented strict sanitization protocols for all areas in the clinic. High touch areas will be sanitized several times a day. The massage table, bench, pillows and high touch surfaces, in each treatment room will be sanitized between every client. All equipment that comes into contact with a client’s body will be sanitized between each use.
CANCELLATION
Our cancellation policy remains in place with leniency toward illness related circumstances. We will not charge anyone for a missed appointment or same day cancellation who suddenly comes down with symptoms of an illness or if a member of the family becomes ill. Please visit www.bc.thrive.health for the B.C. symptom self assessment tool.
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