11/21/2025
November 16-22 is Digital Health Week - and to close out the week, we're shining the spotlight on our Quality Improvement (QI) Team. They're the small-but-mighty group behind safer, smoother, more patient-centred care and operations.
Every day, this team leans into complexity so that care can feel simple for patients and providers. They:
📈 Turn data into better care: analyzing EMR and practice-level data to understand demand, capacity, and access, and helping teams redesign schedules and workflows.
🙌 Support day-to-day operations: co-designing data dashboards, streamlining activity reporting, and supporting or leading projects and initiatives across the organization, at HUB sites, and within practices.
✅ Improve patient experience: refreshing patient experience surveys, tracking feedback, and partnering with Patient Experience Advisors so real voices drive real change.
💪 Strengthen equity and access: using data and community insights to focus on patients who face barriers to care and supporting initiatives like attachment and social medicine hubs.
💻 Advance digital tools: helping teams get the most out of online booking, eReferral, and other digital tools so clinicians spend more time with patients and less time wrestling with systems.
Thank you for your analytical, data-driven mindset; your strong sense of collaboration; your belief that everything is “figure-outable”; and for always keeping the best interests of providers, staff, and the people we serve at the centre.
