02/11/2026
Effective immediately, 1 Hour Thermal (Monday–Friday) is complimentary with any service booking.
Previously, 2-hour thermal access was automatically added to eligible appointments. Moving forward, thermal access is optional and must be selected manually when booking.
If you plan to use your complimentary 1-hour pass — or upgrade your thermal time — you must select it from the add-on dropdown menu at the time of booking. If it is not selected, your thermal spot will not be reserved.
Please note:
• Complimentary thermal must be used the same day as your service
• It is not a voucher and cannot be transferred to another date
• Existing appointments that were booked with 2-hour thermal included will still be honoured
We made this change to create a more streamlined booking process and to better serve guests who prefer to enjoy their service without thermal access.
As always, if you have questions, our team is happy to help over the phone 506 859 4433
