04/29/2022
What are the impacts of no-shows on a clinic?
I’ve been on the fence about writing on this topic for a while, but I have decided its time.
No-shows occur when a patient fails to attend a scheduled appointment with no prior notification to the clinic. They are missed time slots that can negatively affect the utilization of resources. Prospective patients are impacted with delayed access to appointments.
This has always been an issue and I know it’s not unique to our clinic. At our office all appointments are confirmed the day before. We understand and are fully aware that life gets in the way with unexpected emergencies. I am not talking about these situations where appointments are missed.
When a patient no-shows for their appointment, they are ultimately taking an appointment away from someone else. We receive calls daily from patients with acute conditions that we do our best to schedule in, often squeezing them in after hours or over lunch to accommodate. But the reality is we cannot accommodate everyone. This means that patients can often wait several days or weeks to be seen with acute conditions such as ingrown toenails.
Most people advise our office when they cannot make appointments. However, there are those that take appointment times for granted and do not advise us when they cannot make their scheduled appointment. At our office we have made the hard decision to charge for no show fee in situations that we feel is abuse. We are hoping that the no-show fee will be a deterrent and will push people to take the time and advise our office if they cannot attend their scheduled appointment.
Regards,
Dr. Ata Stationwala