12/04/2025
❄️ Winter Weather Cancellation Policy Update ❄️
As we move into the winter months, I want to make sure everyone feels safe, supported, and cared for when it comes to travelling for appointments. Here’s how my cancellation policy will work throughout the snowy season:
✨ A quick note:
It’s very rare that I personally cancel due to weather—I always do my best to remain open and available. But your safety and comfort will always be respected.
✨ If you live outside of Owen Sound:
Your safety comes first. If winter weather makes travel unsafe and you need to cancel same-day, your cancellation fee will be waived. I do kindly ask that you give me as much notice as possible—ideally 24 hours—so someone local may be able to take the appointment.
✨ If you live within Owen Sound:
In my experience, clients who live in town almost always make it to their appointments, even in winter weather. For this reason, my standard 24-hour cancellation policy still applies. That being said, I will always take circumstances into consideration before charging a cancellation fee. Additionally, if you cancel with less than 24 hours’ notice and I am able to fill your appointment time, the cancellation fee will be waived.
Thank you for your understanding and for prioritizing both safety and communication during these winter months. ❄️💙