02/28/2026
“I answer 911 calls. If you call 911 for an ambulance, chances are you talk to me. I’m with you when you are alone in your emergency, I make sense of the chaos that I hear happening on your end of the phone. I’ve heard you scream for your loved one that has hung themself. I’ve been the voice for you to cling to when you’ve lost your baby. I’ve been with you when you wake in the night, alone and afraid with crushing chest pain. And let me assure you, it’s my privilege to be there with you. Taking your calls is the best part of my job, because I know that I am helping people in what is often the worst days of their lives. And I don’t need thanks or recognition - I just need time. I need more time on the phone with you, waiting with you for the ambulance to arrive, to provide the guidance you need in your emergency, to help calm your fears. Instead, I have to hang up as quickly as possible, because there are more calls coming in, more calls holding than ever before. I just need time - time to sit a moment and process the pain I heard in your voice, to find an appropriate place in my memories for the screams at the accident that I’ll never forget. But there isn’t time anymore. There are too many calls and too few of us. Many of my coworkers have left over the last few years, simply unable to carry this mental load any longer, the stress of watching calls have to hold for longer and longer, having to call back to those people who are waiting for help and try to explain to them why their emergency isn’t quite important enough. We are here to help; we want to help. It’s just getting harder and harder with less and less support. I watch my coworkers leave broken, and I no longer wonder IF it will happen to me. I wonder WHEN it will happen to me.”