Rick Lau's - Business Mentorship For Clinic Owners

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Rick Lau's - Business Mentorship For Clinic Owners

Has built and exited many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years.

Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven systems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career. Rick also founded CallHero, a call recording and conversation analysis software that helps clinics get even more new patients over the phones from their marketing. Take the Free Callgrader Test now to see how you can improve your patient experience over the phones: https://mycallhero.com/callgrader/

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11/24/2025

4 Red Flags When Hiring Front Desk Staff

1. The Job-Hopper

Does their resume read like a tour through the city's job market?

If the applicant has had multiple jobs in the last year, that’s a red flag.

2. Not Focused

If a candidate multitasks during an interview, it shows they aren’t genuinely interested in the role.

3. Late to the Interview

Late arrivals are a major red flag that signal poor time management.

I won’t continue with applicants who show up late.

4. Benefits over Practice

Some applicants focus more on what they’ll get than what they can contribute.

It’s a sign they’re not truly invested in the role.

These will cost you time, money, and patients.

Spot them early. Fix them fast.

Follow for more front desk tips.

11/23/2025

🤣

11/22/2025

Buying a Failing Gym to Build a Profitable Practice (for Cheap)

1 in 3 gyms will go out of business.

That’s your opportunity.

You can buy a gym with a great lease and tons of equipment at a discount.

Dan owns 5 clinics with 30% profit margins using this exact strategy.

Here’s how he does it:
1). Buy failing gyms
2). Use fitness as lead generation
3). Leverage Silver Sneakers (Medicare plans) to get seniors into your gym and clinic
4). Get 40% of your gym traffic to refer into the clinic
5). Convert 25% into paid fitness memberships

Watch this video and get inspired.

Follow for clinic business tips. I post daily.

11/21/2025

Top 7 Clinic Design Mistakes Killing Your Patient Experience

We live in an experience economy. People don’t just buy services. They buy how it feels.

Think about it. When you walk into a restaurant, you already decide how the food’s going to taste before you even try it.

The lighting. The music. The vibe.

Your clinic space should heal people the moment they walk in.

Meg MacPherson (), a physiotherapist and designer, shares her top 7 tips for your next clinic startup or renovation:

1). Make Reception Feel Like Living Room
2). Use a Counter Height Desk
3). Paint the Ceiling On Purpose
4). Use Neuromodulation in Treatment Rooms
5). Draw Eyes Down the Hallway
6). Chart in Built-In Hall Nooks
7). Combine Staff + Gym Space

At , we help thousands of clinic owners grow. We love working with to create spaces that are both beautiful and profitable.

Want a clinic layout that looks great and makes more money?

Get $1,000 off with Articulate Design

Just use code: ACCELERATExAD.

11/20/2025

Stop answering patient questions on the first call says the

Here’s why: The moment you answer their question, you lose the call. They say “thanks, I’ll call back,” and hang up.

Instead, say this:
💬 “I’d be more than happy to help. I just have a few quick questions to better assist you.”

Then ask these 5 questions:

1. What specific body part are you currently having a problem with?
2. Are you currently in pain?
If not, when do you have pain?
3. How long have you been suffering with this problem?
4. What activities does your pain or problem keep you from doing or enjoying?
5. Have you seen someone for this before?
What else have you tried?

The goal is to build trust and get them talking about their problem before you try to book them.

Follow for more clinic business tips. I post daily.

11/19/2025

If you want more patient reviews on your Google Business Profile, here’s how to ask without sounding desperate: 👇

🧠 3-Step Review Script That Actually Works:

1️⃣ Lead with curiosity

“Hey Sarah, how was your session with Jason?”

2️⃣ Make it about the clinician or community

“That’s awesome to hear. Jason’s always trying to help people in our community. He’d love to hear that.”

3️⃣ Give a clear next step

“Can I text you the link? It takes less than a minute. Feel free to mention Jason by name — he’ll love that.”

Shaida, our marketing pro who’s helped hundreds of clinics, breaks it down.

Follow for clinic business tips. I post daily.

11/19/2025

How Do You Fix Front Desk Turnover?

You don’t.

Most front desk staff leave every 2–3 years. So stop trying to fix it.

Build a practice that’s designed for it.

Julie Durnan, founder of and multimillion-dollar clinic owner, uses this strategy with four key tips:

1). Build a Front Desk for Turnover
2). Use the Walmart Greeter Model
3). Simplify the Role To Focus On Patient

4). Outsource payments, communication, scheduling

At , we help thousands of practice owners grow using trained, local, and fully managed virtual assistants.

Best part? You only pay for the task volume you need.

Get $100 off with Ginger Desk.

Just use code: GDxACCELERATOR.

11/18/2025

Just listed 👀

📍 Toronto, ON
📈 $450K annual revenue
🔧 20+ new patients per week
🏥 1,000 sq. ft. clinic
💰 $250K for biz, $650K for real estate

Want the listing? Click the link below:

https://clinicaccelerator.com/on-4019/

11/17/2025

Your made $20K revenue last month…

💸 Payroll gets paid
🏠 Rent gets paid
📲 Everybody gets paid

You? You get what’s left.
And sometimes… that’s almost nothing.

This is why clinic owners burn out.
This is why so many sell their practice.

“Why does my staff make more than me?”

If you’ve asked this, you’re not alone.

👉 Either stay lean and profitable as a solopreneur... Or go big and build a million-dollar clinic.

Just don’t get stuck in the middle.

Follow for clinic business tips. I post daily.

11/15/2025

Planning the Perfect Clinic Christmas Party??

Don’t just “throw something together.” Your team talks about this all year so do it right.

Here are 6 Rules for Hosting a Clinic Party They’ll Actually Love:

1️⃣ Create a Party Committee
2️⃣ Always Invite Spouses
3️⃣ Always Have an Open Bar
4️⃣ Pay for Their Ride Home
5️⃣ Give Awards or Gifts
6️⃣ Make It Worth Attending

Dan started with a $30K loan. Now he runs 5 clinics with 85 staff and throws Christmas parties that people never miss.

Follow for clinic business tips. I post daily.

11/13/2025

Ever call a place and the person sounds totally distracted?

That’s what happened on this patient call.

It failed the First Impressions Test.

Rule #1: Always introduce yourself by name. It builds trust. It sets the tone. It shows you care.

Rule #2: Stop Sounding Distracted On Calls

Follow for clinic business tips. I post daily.

11/12/2025

How to reply to a patient's 1-star Google review

Your clinic just got a 1-star review.
You’re angry. Embarrassed. Confused.

Here’s EXACTLY how to reply - step by step:

1️⃣ Keep it short
2️⃣ Start by thanking them
3️⃣ Share one of your clinic values
4️⃣ State your policy (ex: “We follow college guidelines…”)
5️⃣ Apologize if something wasn’t clear
6️⃣ Show you're willing to make it right
7️⃣ Offer a next step (ex: “Please call us to chat”)

❌ Don’t Do This:

🚫 Never address the review details
🚫 Never argue on Google - ever

Follow for more clinic marketing tips!

Address

Vancouver, BC

Website

https://clinicaccelerator.com/

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Our Story

Has built three 10 million dollar healthcare businesses over the past 15 years including a network of 127 clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners (advises to 183+ community clinics) in Canada and USA where he helps owners double, triple, and even quadruple their revenue while having more freedom than they ever thought possible.

Rick’s coaching team is like a bunch of “avengers” and are experts from all areas of the clinic business including: telehealth, recruitment, finance, HR issues, conflict management, systems & process, org structure, leadership, buying & selling clinics, doctor marketing and marketing funnels. Perfect for Physiotherapists, Chiropractors, Massage Therapists, Naturopaths, or Athletic Therapists

Rick is the host of the #1 Rated “Clinic Crisis Webinar” (every friday) to over 1300 clinic owners on How to Protect Your Clinic and Stay Calm During this Crisis While You Wait Out The “Storm”

Follow me on instagram @thericklau