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14/02/2026

Joined by Josh DeVries (CEO & Co-Founder, Intiveo) to unpack why “patient engagement” has become commoditized—and why the real win in 2026 is designing the full patient experience: acquisition, engagement/loyalty, and appointment completion. We break down the ex*****on gap inside practices, how to spot bottlenecks that quietly kill production, why Josh’s concept of “micro-agreements” reduces friction, and what it really takes to get patients to show up prepared (hint: it’s more touchpoints than you think). We also get practical on what Intiveo is built for—automating, tailoring, and reporting on key points in the patient journey , reaching patients through the channels they actually use (text/voice/email) , and even improving communication with non-patients like parents/caregivers and referring practices through Intiveo Connect —so practices can reduce no-shows, protect chair time, and deliver an experience patients can feel.

11/02/2026

In a world of AI and touched-up social media posts, people are craving the raw and real. They're attracted to those who are authentic, warts and all. It's about being true to yourself.

10/02/2026

Tired of AI buzz? It's all about augmented intelligence now. Connect meaningfully with patients by having everything relevant front and center—from uncompleted forms to voicemails. Boost connection, improve care.

In Episode 160, I’m joined by Josh DeVries (CEO & Co-Founder, Intiveo) to unpack why “patient engagement” has become com...
10/02/2026

In Episode 160, I’m joined by Josh DeVries (CEO & Co-Founder, Intiveo) to unpack why “patient engagement” has become commoditized—and why the real win in 2026 is designing the full patient experience: acquisition, engagement/loyalty, and appointment completion.

We break down the ex*****on gap inside practices, how to spot bottlenecks that quietly kill production, why Josh’s concept of “micro-agreements” reduces friction, and what it really takes to get patients to show up prepared (hint: it’s more touchpoints than you think).

We also get practical on what Intiveo is built for—automating, tailoring, and reporting on key points in the patient journey, reaching patients through the channels they actually use (text/voice/email), and even improving communication with non-patients like parents/caregivers and referring practices through Intiveo Connect.

so practices can reduce no-shows, protect chair time, and deliver an experience patients can feel.

07/02/2026

Episode 159 — and the first episode of 2026!�

Friday Feb 6th @ 5pm PST 

I sat down with Elise Poirier, a digital workflow specialist who’s lived on both sides of the fence—clinical dentistry, digital systems, and now helping bridge the gap between the practice and the lab. 

In this conversation, Elise breaks down:

• Why new tech fails when training + workflow alignment aren’t built in (hello “expensive coat hanger” �) 
• Why labs aren’t “a checkpoint”… they’re a true partner in predictable outcomes 
• And the big one: how we can run consultations in a way that builds trust, simplifies options, and creates a clear next step (instead of overwhelming patients with dental-speak). 

Also… we had to talk about the Ocean team dynamic—different strengths coming together like a full-on Megazord. �� 

If you’re building a more predictable digital workflow (or trying to tighten up patient communication), this one will hit. 

Episode 159 — and the first episode of 2026!🎙️ I sat down with Elise Poirier, a digital workflow specialist who’s lived...
03/02/2026

Episode 159 — and the first episode of 2026!🎙️ 

I sat down with Elise Poirier, a digital workflow specialist who’s lived on both sides of the fence—clinical dentistry, digital systems, and now helping bridge the gap between the practice and the lab. 

In this conversation, Elise breaks down:

• Why new tech fails when training + workflow alignment aren’t built in (hello “expensive coat hanger” 🫠) 
• Why labs aren’t “a checkpoint”… they’re a true partner in predictable outcomes 
• And the big one: how we can run consultations in a way that builds trust, simplifies options, and creates a clear next step (instead of overwhelming patients with dental-speak). 

Also… we had to talk about the Ocean team dynamic—different strengths coming together like a full-on Megazord. 🌊⚡️ 

🎧 Full episode airing Feb 6th @ 5pm PST/ show notes.

If you’re building a more predictable digital workflow (or trying to tighten up patient communication), this one will hit. 




03/02/2026

The Ocean team is like a group of Power Rangers, each with unique gifts and roles. When they combine, it's a superpower! Each fills a different niche, forming a Megazord. They're the Ocean Rangers!

30/01/2026

Marc is working out the kinks to get this year going! 3 episodes filed and hitting the airwaves next Friday Feb 6th

30/01/2026

Just a quick hello from Dentist on Demand Headquarters

30/11/2025

This is a story of transformation, from the front lines of customer service to finding a deeper purpose. It's about facing personal struggles, embracing empathy, acknowledging our challenges, and reflecting on the relationships that shape us.

28/11/2025

Are you a new dental rep? Unlock expertise by connecting with dental labs! They hold invaluable knowledge about the dental industry. Tap into their insights for success!

26/11/2025

Feeling lost in dental school? So did I. The amount of info seems impossible at first. It gets easier. Keep going!

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