Great Minds Training and Consultancy

08/05/2023

FREE Webinar with E-certificate.
Whether the issue is with one of your employees, a product, or business procedures, a customer complaint indicates a problem. Getting direct input from customers will help you evaluate these problems, improve the system, and put an end to additional complaints.
Learn more about Customer Complaints and Service Recovery
Topic : Handling Complaints and Service Recovery
Date : August 10, 2023 (Thursday)
Time : 9:00am
Registration Link:
https://docs.google.com/forms/d/e/1FAIpQLSfBvHXC6Im5H0WnPONfXb6t1glKlD2uJ1DqRqEA6NKVy5Tlgw/viewform?fbclid=IwAR0347gn16c7JC2-VCHRh00b2ZMUXStYx6RjP3TCvc4kPAIYwm30mtwJ1pc

07/17/2023

On Wednesday, July 26, 2023, join our engaging webinar titled "Introduction to Customer Service" to learn how focusing on the needs of your customers may help you provide better customer service.

In order to effectively manage client relationships, it is crucial to equip ourselves with the knowledge and abilities required to keep up with the fast-paced changes in the service sector. We can adapt and succeed in times of challenges if we have this skill set. You will acquire insightful lessons from the knowledgeable speaker in this webinar, and you will come away with a clearer grasp of how customer service improves the customer experience.

Don't miss out this opportunity to connect with like-minded individuals and gain inspiration for improving consumer relationships and professional experiences.

Registration Link: https://docs.google.com/forms/d/e/1FAIpQLScS8LgIfj7y8o7oDY254JJQCjBU95dtmwc8fmmdXV8eD22o0w/viewform

09/19/2022

09/16/2022

Hospitality organizations need to differentiate themselves from their competitors in order to succeed over the long term and weather unpredictable economic challenges. An efficient strategy is needed to achieve such distinction.

Learn how to thoroughly study the critical components of the strategy development and implementation processes, which make up the strategic management process.

Learn the basics of developing and implementing hospitality strategy with our industry experts.

Join us on October 15, 2022 (Saturday) via Zoom.

Pay between the below dates and get a huge discount with our Promos:

Early Bird Promo
Sep. 16 – 20, 2022 = P1,200.00/person
Sep. 21 – 30, 2022 = P2,500.00/person
Oct. 01 – 10, 2022 = P3,000.00/person
Oct. 11 – 14, 2022 = P3,500.00/person

Group Discount: Sep. 16 – Sep. 30, 2022
P2,000.00 for 2 persons
P2,400.00 for 3 persons
P3,000.00 for 5 persons

Please click the link to register:

https://docs.google.com/forms/d/e/1FAIpQLSddi49o188QZSAkxLOJby8s4a07wRfxCCcAPpji0QZPxVULfQ/viewform?vc=0&c=0&w=1&flr=0

09/09/2022

FREE Webinar with E-certificate.

A customer complaint reveals a problem, whether it be with your employees, product, or company procedures. By hearing about these issues directly from your customers, you can examine them and make improvements in the system and stop future complaints.

Learn more about How to Handle Customer Complaints.
Topic : How to Handle Customer Complaints
Date : September 20, 2022 (Tuesday)
Time : 7:00pm - 9:00pm

Registration Link:
https://docs.google.com/forms/d/e/1FAIpQLSeH6xTqiocr6RRLBUnZyn7eNHoHuIgPd-cQbIW0QZ2bjpG2zw/viewform?vc=0&c=0&w=1&flr=0

09/09/2022

FREE Webinar with E-certificate.

Maintaining a close connection with your customers and establishing a professional atmosphere both rely greatly on having good telephone decorum. Telephone manners can set you apart from the competition and motivate clients to call you again.

Learn more about Telephone Etiquette.
Topic : Telephone Etiquette
Date : September 14, 2022 (Wednesday)
Time : 7:00pm - 9:00pm
Registration Link:
https://docs.google.com/forms/d/e/1FAIpQLSeH6xTqiocr6RRLBUnZyn7eNHoHuIgPd-cQbIW0QZ2bjpG2zw/viewform?vc=0&c=0&w=1&flr=0

Join us for FREE:
meet.google.com/efm-uihy-fwe

08/28/2022

FREE Webinar with E-certificate.

Why is customer service critical to an organization?
Your firm needs good customer service because it retains customers and gets more value out of them. Excellent customer service can lead to increased opportunities for marketing and sales. Therefore, maintaining client happiness is essential to your company's continued growth.

Learn more about Customer Service.

Topic : Food and Beverage Introduction
Date : September 01, 2022 (Thursday)
Time : 8:00am - 10:00am
Registration Link:
https://docs.google.com/forms/d/e/1FAIpQLSdOOOLGWhbjCjqDlIoJxmbcz3dD2W8UH3ZUi3Z1DwMJ7Eq2aA/viewform?vc=0&c=0&w=1&flr=0

08/27/2022

FREE Webinar with E-certificate.

The food and beverage sector contributes significantly and steadily to many nations, and it is a major contributor to many local economies. The industry's economic activities have a major impact on the economy of various countries as well as regional economies.

Learn more about the Food and Beverage sector.

Topic : Food and Beverage Introduction
Date : August 31, 2022 (Wednesday)
Time : 8:00am - 10:00am
Registration Link: https://docs.google.com/forms/d/e/1FAIpQLSeH6xTqiocr6RRLBUnZyn7eNHoHuIgPd-cQbIW0QZ2bjpG2zw/viewform?vc=0&c=0&w=1&flr=0