01/13/2026
Trust isn't given instantly—it's built with every visit.
"Here's my dad, deal with it."
Sometimes, families are at their breaking point when they call us. Other times, they are hesitant, unsure if bringing in a caregiver is the right choice.
In this clip from Caring Conversations, Melissa Therrien, RN, and Liz Lewington, LPN, discuss what building trust looks like from a nurse's perspective. It’s not always immediate, and that’s okay.
How do we build trust?
🤝 Education: Helping families understand what is happening with their loved one (like explaining that a behavior is the disease, not the person).
🤝 Communication: Keeping the lines open, listening to feedback, and being transparent about how visits are going.
🤝 Patience: Whether it takes days or months, we work at the family's pace to prove that we are there to make life better, not harder.
Ultimately, our goal is simple: To let you go to sleep at night knowing your loved one is safe, comfortable, and cared for.
🎙️ Listen to the full episode on breaking myths and misconceptions about home care in Episode 1 of the Caring Conversations podcast. https://hubs.la/Q03Zcw910