10/23/2025
After the doozy of a shift Wednesday evening, it's clear we need to remind everyone about our policies.
Lateness, although unintentional (we hope) is a major factor that affects the flow and quality of treatment our Community Acupuncture team provides to our large clientbase, not to mention making it pretty stressful for your practitioner.
And in order to keep our rates affordable, we depend on our clients to arrive on time so we can stay on track with our 4-5 clients / hour capacity. We have 15 minutes allotted to each client, so when you arrive 5, 10 minutes late, the amount of time your acupunk has to work with you gets shorter and shorter....
Out of consideration of your acupunk, your fellow acu-nappers and the quality of the care we provide, here are a few things we need our client base to support us with:
⏰️ You should be IN your recliner at the start of your appointment time. Clients should be arriving at least 5 minutes before so they have time for payment, bathroom, etc.
⏰️ Please add the $2 late charge to your treatment fees if you arrive 5+ minutes late to your appointment. Your acupunk should be compensated for having to rush to provide you care.
⏰️ When you are late, you are cutting short not only the amount of time your acupunk has to work with you, but you may also be cutting into the appointment time of the client booked after you, which is frankly unfair.
⏰️ When you receive your email appointment reminders 36 hrs before your scheduled timeslot, please take note of the appointment DATE + TIME. The number of clients arriving at the clinic on the wrong day or appointment time seems to be increasing...
⏰️ If you do not use or regularly check your email, please put systems in place to remind yourself of the appointment you have booked.
Be accountable for the timeslot you have booked, as our scheduling is limited.
Respect for your practitioner and your fellow clients, help us help you get the treatment you need. Do your part and BE ON TIME.
