What are the opening hours?

Monday 9am - 11:45pm Tuesday 9am - 11:45pm Wednesday 9am - 11:45pm Thursday 9am - 11:45pm Friday 9am - 11:45pm Sunday 9am - 6pm

Centro

Centro is a diversified technology solutions provider. Centro is a diversified global business and technology consulting leader.

Our dynamic set of integrated technology solutions empowers your business to take advantage of digital opportunities through process orchestration and security enablement. We empower organizations to achieve their goals by focusing on data intelligence, digital solutions, customer experience, and Healthcare services. We build lasting relationships with our clients by delivering customized solutions that provide tangible results. The company's headquarters are based out of Winchester, VA; however, its reach now extends across the U.S. and worldwide to Egypt, the Philippines, UAE, and Saudi Arabia.

30/10/2025

🔑 Consistency is key.

With Centro’s Contact Center Outsourcing, our QA process makes sure every customer gets world-class service—every time.
That’s how we keep satisfaction at 91% and growing

Read more about how we handle Quality Assurance in our recent blog:
https://centrocdx.com/quality-assurance-in-contact-center-outsourcing-how-centro-maintains-a-91-satisfaction-rate/

29/10/2025

🎉 Congratulations on another year of excellence! 🎉

This month marks six years of collaboration between Centro and Pampered Chef, one of our most esteemed partners.

Since the inception of our partnership, we have established a foundation of trust, a shared vision, and a commitment to excellence.

We have navigated various challenges and celebrated significant achievements.

Every milestone and scale-up is a testament to the dedication and perseverance that fuel our partnership’s success story.

To our invaluable Centroees, your passion, drive, and devotion are instrumental in achieving this success.
Thank you for being such a vital part of this journey.

We take great pride in the journey we have embarked together, characterized by innovation, teamwork, and an unwavering dedication to delivering exceptional results.

28/10/2025

During Centro's monthly floor meeting, our Executive Chairman, Mr. Hesham Farag, recognized several outstanding team members who continue to set the bar high through their dedication and pursuit of excellence:

• Quality Team Leader – Farah Dawood

• Software Implementer – Mahmoud Hassan

• Talent Acquisition Coordinator – Omar Ragab

• Marketing Coordinator and Event Executive – Mayada Magdy

Mr. Hesham also highlighted the success stories of remarkable team members who showed exceptional growth and readiness to step beyond their roles:

• Promise Nasr

• Yasmine Safwat

• Sasha Jones

Your dedication and initiative serve as an inspiring reminder of what defines our culture at Centro: ownership, collaboration, and continuous development.

23/10/2025

Outsourcing isn’t just for big business.
Startups, growing companies, and global brands all rely on Contact Center Outsourcing.
With Centro, you get solutions designed for your size, your needs, and your customers.

22/10/2025

🌱 Centro’s Career Growth Tip 🌱

Driving Excellence Through Shared Feedback
At Centro, we believe that every voice has the power to create positive changes.

Constructive feedback isn’t just about evaluation; it’s about collaboration, learning, and shared success.
When we take the time to listen, reflect, and respond with intention, we strengthen our entire culture.

20/10/2025

With dedicated training, multilingual talent, and a 91% satisfaction rate, Centro’s agents embody your brand values — delivering consistent, high-quality customer interactions every day.

17/10/2025

We were thrilled to collaborate with Trindiva for an engaging event that left our team inspired, refreshed, and glowing. ✨

Centroees enjoyed an interactive beauty session with Trindiva, filled with product activations, exciting giveaways, and exclusive discount codes on their signature products.

A heartfelt thank you to Trindiva for this wonderful collaboration, and to everyone who made the event such a memorable success. 🌸

16/10/2025

Contact Center Outsourcing That Gets Customers to the Right Agent Instantly

✔️ Right agent.
✔️ Right time.
✔️ First try.

That’s what smart routing in Contact Center Outsourcing means with Centro.
No more endless transfers, just quick solutions.

15/10/2025

🎀 Centro Stands Strong for Breast Cancer Awareness 🎀

In recognition of Breast Cancer Awareness Day, we take pride in fostering a culture that prioritizes health, empathy, and collective responsibility.

We were honored to welcome medical experts from the Baheya Foundation, who led an insightful session on early detection and preventive care, reminding us that awareness and timely action can save lives.

Together, we continue to build a workplace that champions health, compassion, and community.

13/10/2025

Is your outsourcing strategy just cutting costs, or is it creating value?

True modern outsourcing should do both.
Move beyond the old model of cost-cutting at the expense of quality.
At Centro, we focus on value creation, efficiency, and scalability to deliver the best of both worlds: significant cost reductions alongside measurable improvements in quality and customer satisfaction.
We transform operations with technology and data.

10/10/2025

On World Mental Health Day, we'd like to highlight the importance of safeguarding our mental well-being in an age of constant connectivity.
It’s natural to feel affected by distressing news; however, continuous exposure to negative online content can have a lasting impact on our emotional health.
In this video, we’ll explore the concept of "doomscrolling" and share strategies to break free from it, helping you build a healthier, more balanced digital routine.

09/10/2025

Nobody likes being stuck on hold. Every minute wasted is a chance for a customer to walk away.

That’s why Contact Center Outsourcing with Centro focuses on speed and quality. Faster responses. Happier customers. Stronger loyalty.

Learn more at: https://centrocdx.com/reducing-wait-times-increasing-loyalty-the-cx-impact-of-contact-center-outsourcing/

Address

21515 Ridgetop Circle, Suite 120
Sîdi Gâbir
20166

Opening Hours

Monday	9am - 11:45pm
Tuesday	9am - 11:45pm
Wednesday	9am - 11:45pm
Thursday	9am - 11:45pm
Friday	9am - 11:45pm
Sunday	9am - 6pm

Telephone

+20227729701

Website

http://www.centrocdx.com/

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