MCI Assist

05/11/2025

Read our last article about how we tackle complexity in international medical assistance.

MCI Group’s journey to smarter, more connected assistance. By Agathi Kanellou, Managing Director of MCI Group

17/10/2025

Read our article about how MCI Assist has been awarded the Quality Award 2025, recognizing our continued commitment to delivering reliable, compassionate, and top-tier medical assistance services around the world.
This recognition belongs to our incredible team and global network of trusted providers, who ensure that every case is handled with empathy, speed, and precision — 24/7.

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The city of Paris became the meeting point for innovation, collaboration, and progress during the International Assistance Group (IAG) Global Forum 2025. For MCI Assist, the event marked a truly memorable milestone as we were honoured with the Quality Award 2025 for Europe.

14/10/2025

At MCI Assist, we believe that every life deserves safe passage home. This video highlights our commitment, coordination, and care in every medical repatriation we manage.

✈️ 24/7 medical coordination across borders
👩‍⚕️ Specialized teams and in-flight medical staff
🌍 Global network of partners and hospitals
💙 Patient-centered care, every step of the way

Because for us, it’s more than logistics, it’s about people.

10/10/2025

🌍✨ What an inspiring week in Paris at the International Assistance Group Global Forum 2025!

We are thrilled and honored to have received the Quality Award 2025 for Europe. This recognition reflects the commitment, professionalism, and tireless work of our entire team at MCI Assist and across the MCI Group.

A heartfelt thank you to International Assistance Group for hosting such a dynamic and meaningful event, and to Filassistance and New Frontier Group for your impeccable co-hosting and sponsorship.

Thank you to our peers, partners, and colleagues who continuously raise the bar for quality and collaboration in the industry. We’re proud to be part of such a powerful global network!

07/10/2025

Every case begins with a conversation, and we always listen first.

We believe that compassion it’s essential. From the moment a medical emergency arises, we align our teams with empathy, urgency, and transparency to guide patients through some of life’s most vulnerable moments.

Whether it's organizing evacuations or supporting ongoing treatments, we go beyond logistics. We advocate for people, their stories, and their dignity. Because at the heart of our work is the belief that care should always feel human.

MCI Assist. Embraced by Empathy.

02/10/2025

🚨 Weather Alert – Spain
Heavy rains have caused widespread flooding in Ibiza and Formentera, following the issuance of a red alert for ‘dangerous rain’ in the Balearic Islands, as reported by The Independent.
Authorities are working to manage the situation, but travel and healthcare access may be affected in the affected areas.

At MCI Assist and across MCI Group Group, we are actively monitoring the developments and are ready to assist our clients, partners, and travelers who may be impacted.

🌐 For urgent medical coordination or support, our 24/7 team remains at your full disposal.
Stay safe and informed.

https://f.mtr.cool/pqcydfhtct

Swathes of Spain have been rocked by heavy rainfall a year after deadly floods killed more than 230 people in the Valencia region

29/09/2025

Compassion is the bridge that connects us all.

At MCI Assist, we balance speed with sensitivity, and precision with warmth, because true efficiency must also care.

Our teams coordinate global medical solutions with expertise, but never at the cost of empathy. Whether supporting a traveler far from home or helping a family through a complex medical case, we lead with heart, every time.

Because when efficiency meets humanity, everything changes.

MCI Assist. Embraced by Empathy.

24/09/2025

A few days ago, we shared a story that reflects the very heart of MCI Group: the work of our Providers Department, the team building and sustaining the global network of trust that makes our mission possible. 🌍✨

Behind every successful case of international assistance lies a network of hospitals, clinics, and specialists ready to respond at a moment’s notice. Our Providers Department is the cornerstone of that network, ensuring not only operational excellence but also transparency, closeness, and human care.

With tools like Yndhex, our smart technology that combines speed and innovation with the warmth of human expertise, we make sure every patient is connected to the right provider, in the right place, at the right time.

This ongoing effort not only strengthens the quality of our care but also reaffirms our commitment to building trust across borders, reshaping the way healthcare is delivered worldwide.

👉 Learn more here: https://mci-companies.com/mci-group-expands-global-presence/

Explore how MCI Group's Latin American expansion strengthens its global presence, bridges regional gaps, and delivers faster, more personalized international assistance.

23/09/2025

16/09/2025

Meet Yndhex! The tool that's transforming supplier management at MCI Assist. 🚀

We're always looking for ways to improve and be more efficient. That's why we've created Yndhex, an internal platform that's revolutionizing our supplier network.

With Yndhex, we can now:

✅ Find suppliers in an instant. Say goodbye to endless searching!
✅ Save valuable hours by centralizing all data in one place.
✅ Manage data securely with complete control.
✅ Strengthen our network and improve collaboration.
✅ Visualize everything on interactive maps for a clear, strategic overview.

Yndhex is the future of supplier management. We're ready to keep innovating! 💪

08/09/2025

Behind every medical case, there’s a person and we never forget that.

We don’t treat emergencies as files or numbers. We approach each situation as a human story that deserves clarity, dignity, and care. Our medical and coordination teams examine every case individually, ensuring that no time is lost, no cost is hidden, and no detail is left behind.

From urgent repatriations to ongoing case management, our purpose is clear: to protect people and not just processes.

MCI Assist. Embraced by Empathy. Always.

🔗 mciassist.com

01/09/2025

Real care is about noticing what isn’t said: the fears, hopes, and human story behind each case handled by MCI Assist.

Before we coordinate, organize, or act, we pause to understand. Because only by listening first can we respond with the precision, empathy, and clarity each situation deserves. From urgent medical needs to complex global coordination, we never lose sight of the people at the center.

🔗 https://f.mtr.cool/digradelua