Medical Claims International S.L.

Casa
España
Madrid
Medical Claims International S.L.

MCI offers Cost Containment, Assistance Management and Administration personalized solutions

MCI was founded in Madrid, Spain in 2002 and since that time, it has been providing management and administration solutions to the travel claims sector. Nowadays, MCI has moved to new premises in order to be able to satisfy the increase of work from our existing insurers. Our main target is settling a transparent, accurate and easy to do claims management process reducing costs for all parts involved in the claims sector and providing excellent service at the same time. Thanks to the close relationship existing among our company staff we are sure that we definitely have achieved our goal, although we keep on striving to improve our services. Our ability to adapt and evolve is the key to the success we have forged in an industry as competitive as the medical assistance industry. We believe our growth and increasing popularity is due to our firm belief in ourselves, our ideas, and our willingness to provide excellence in cost control. Transparency and open book approach to the cost containment process is highly valued by our partners. Flexibility and an excellent relationship with medical providers ranging from small clinics to the powerful holding companies of the largest clinics and hospitals have made us being chosen by a large number of insurers for claims management and cost containment purposes. Our high standards based on integrity and ethics have lead us to work with the most respected companies, famous in this sector for their excellent reputation. Our experienced medical team with proven sound knowledge within health care business provide accurate evaluation of treatments and negotiate important discounts with clinics. A team of doctors and critical care nurses with extensive experience is available by phone 24 hours a day. Leveraging skills obtained in the field to handle medical emergencies abroad, they are not only able to make timely, informed decisions, but also provide real empathy and care. It is this personal touch that makes all the difference, as clients feel reassured knowing that they are in the best hands. MCI is certified in ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems) and ISO 27001 (Information Security Management), ensuring that the company follows the requirements, specifications and guidelines set forth to ensure that we are consistently producing services that meet the highest standards. Not only that, but our certifications also mean that our services are safe, reliable and of good quality. We have processes in place to minimize waste and error, and to increase our productivity.

30/10/2025

Renewing Excellence
Strengthening Our Commitment to Quality and Care

At MCI Assist, we’re proud to celebrate a shared milestone with all MCI Group companies: MCI Assist, Medical Claims International, MCI Latam and MCI Finance as we have successfully renewed five ISO certifications that define our standards and values:
✅ ISO 9001 – Quality Management
✅ ISO 14001 – Environmental Management
✅ ISO 27001 – Information Security
✅ ISO 37301 – Compliance Management
✅ ISO 26000 – Social Responsibility

These certifications represent more than compliance, they reflect our commitment to doing things right, to serving patients and partners with integrity, and to continuously improving every process that supports our global healthcare mission.

Behind this achievement stands our incredible team, professionals in operations, quality, environment, HR, and management, working together across continents with one purpose: to deliver assistance that is efficient, ethical, and deeply human.

Read the full article here: https://mci-companies.com/renewing-5-iso-certifications-strengthen-our-commitment/

We are proud to announce that all four companies of MCI Group have successfully renewed five ISO certifications. This achievement reflects our continuous dedication to quality, safety, environment, and the seamless care we provide with empathy and purpose.

28/10/2025

From Crisis to Coordination:
Lessons from Emergency Response in 2025
This year has tested global healthcare systems like never before. From heatwaves to flash floods, these emergencies reminded us that care is not improvised, it is prepared.
At MCI Group , we supported patients, providers, and partners across continents. In our latest article, we share 3 key lessons learned from our emergency response efforts in 2025:
✔️ Why communication is more than information
✔️ How coordination blends logistics and empathy
✔️ The role of prevention before the crisis begins
We invite you to read the full story on our blog and discover how structured care saves lives and builds resilience.
Read the article https://mci-companies.com/from-crisis-to-coordination-some-lessons-from-emergency-response-in-2025/

In 2025, rising emergencies across Europe and Latin America highlighted the importance of real-time coordination, empathy and long-term prevention.

30/09/2025

While we expertly handle complex claims and medical data, our core focus remains on the people behind every number.

Our promise is simple, precise processing, efficient coordination, and unwavering integrity. From documentation to final resolution, we uphold the highest standards to make every decision count.

Because in the world of international healthcare, every detail can make a difference.

Medical Claims International. Where Accuracy Meets Efficiency.

🔗 www.mcimanager.com

26/09/2025

As global healthcare costs continue to rise, cost containment has become essential. At Medical Claims International S.L., we approach this challenge with a clear principle: efficiency must never come at the expense of dignity and quality of care. 🌍💙

Behind every claim is a person, someone who deserves empathy, attention, and timely support. That’s why our cost containment strategy is built on three pillars:

🤝 Ethical collaboration – building long-term, transparent partnerships with providers worldwide.
💡 Smart innovation – using our Yndhex platform to connect patients with the right providers, faster and more efficiently.
❤️ Human-first mindset – ensuring every case, from emergencies to routine care, is handled with respect and compassion.

👉 Learn more here: https://mci-companies.com/cost-containment-with-dignity/

Discover how MCI Group applies ethical cost containment strategies that prioritize patient dignity and healthcare quality in a world of rising medical expenses.

23/09/2025

Live from Barcelona!

Our managerial team members, Agathi Kanellou and Marcela Herrera, proudly represent, representing MCI Group, are proud to be attending the 17th Global Health Insurance Conference organized by Uniglobal Events, connecting with key players in the international health insurance and assistance industry.

A great opportunity to share insights, strengthen partnerships, and explore the future of healthcare and risk management on a global scale.

22/09/2025

Every delayed claim, every disputed bill, and every unchecked medical expense chips away at your operational efficiency. In global healthcare, administrative chaos isn’t just inconvenient, it’s expensive.

At MCI, we’ve spent over 20 years refining a smarter way to handle it: a proven, precision driven approach to managing medical claims and controlling costs. It’s designed to eliminate uncertainty and unlock real savings.

We combine AI powered technology, deep local expertise, and proactive clinical audits to transform claims management into a strategic asset.

The result? Your team spends less time untangling billing complexities, and more time focusing on what truly matters: delivering high-quality care while protecting your bottom line.

16/09/2025

Meet Yndhex! The tool that's transforming supplier management at MCI. 🚀

At MCI, we're always looking for ways to improve and be more efficient. That's why we've created Yndhex, an internal platform that's revolutionizing our supplier network.

With Yndhex, we can now:

✅ Find suppliers in an instant. Say goodbye to endless searching!
✅ Save valuable hours by centralizing all data in one place.
✅ Manage data securely with complete control.
✅ Strengthen our network and improve collaboration.
✅ Visualize everything on interactive maps for a clear, strategic overview.

Yndhex is the future of supplier management. We're ready to keep innovating! 💪

09/09/2025

Exceptional international medical assistance is built on leadership, technology, and care, the core principles at Medical Claims International S.L..

Marcela Herrera, our Operations Director, exemplifies this philosophy. With a clinical nursing background, she leads our multidisciplinary team, combining operational precision with compassionate decision-making. Her experience in emergency repatriations informs our training programs, ensuring our team remains calm under pressure and prioritizes patient well-being.

At MCI Group , we integrate clinical excellence with technological innovation, always keeping the patient at the center.

👉 Discover more here: https://mci-companies.com/leadership-technology-and-care-in-international-medical-assistance/

04/09/2025

Not all claims are created equal, but they all deserve the same level of attention, speed, and strategic thinking.

We treat every claim as a critical mission. We cross-check clinical data, validate costs, and streamline coordination across borders with one goal: resolving each case precisely.

Our workflows are ISO-certified, our teams are multilingual, and our tech is built to handle real-time complexity. No shortcuts. No gray areas. Just clear, actionable outcomes that build trust.

Because in this sector, precision it’s the standard.

🔗 www.mcimanager.com

28/08/2025

Each case handled by Medical Claims International S.L. , reflects a person in need of care, empathy, and understanding.

Digital tools make our work faster and more efficient, but they will never replace the human touch that defines our approach. From listening with compassion to guiding patients and partners through difficult moments, our strength lies in the closeness and dedication of our people.

Because for MCI Group true assistance is not only about solving problems, it’s about being
Read our article here: https://f.mtr.cool/tvghjmvttt

19/08/2025

At Medical Claims International, precision is the foundation of our work. Every claim is managed with meticulous attention to detail, ensuring compliance and consistency at every step.

But beyond the numbers and protocols, we are guided by care, a deep commitment to the people behind each case. We recognize the urgency and complexity of international healthcare claims and approach each one with empathy and expertise.

Our teams combine clinical insight with compassionate service to deliver solutions that are both reliable and human-centered. Because in this industry, excellence means more than precisio, it means understanding and support.

🔗 www.mcimanager.com

Dirección

Calle Santa Leonor, 65 Parque Empresarial Avalon Edificio B, Primera Planta
Madrid
28037

Teléfono

+34913713195

Página web

https://mcimanager.com/

Notificaciones

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