Banchory Group Practice

26/03/2026

We are experiencing severe problems with our IT system today.

The software team are working to resolve the problem as quickly as possible but please bear with us until they can fix the issue.

Thank you.

24/03/2026

The practice will be closed on Wednesday March 25th from 11am until 2pm.

If you require urgent medical attention or advice during these times, please call 0345 013 0750 and follow the instructions.

If you have a pre-booked appointment during these times, and have not been contacted to have it re-arranged, please attend the practice for your appointment and use the bell at the front door to notify the reception team of your arrival.

Thank you.

23/03/2026

Join our Team - Receptionist

We are looking for a cheerful, efficient and enthusiastic individual to work within our busy team.

As a Receptionist the ability to multi-task, remain calm under pressure and think on your feet is essential. You must also possess an excellent memory and have meticulous attention to detail. No experience is necessary but previous use of Vision and working in a GP surgery would be advantageous.

We have a well-established, experienced practice team with a wealth of knowledge and expertise to support the successful candidate. We also offer excellent rates of pay and automatic enrolment into the NHS pension scheme.

Hours for the post are:

Monday 8.15am – 5.00pm
Tuesday 8.15am – 5.00pm
Wednesday –
Thursday 8.15am – 5.00pm
Friday 8.15am – 5.00pm

Duties will include:
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Ensuring patient details are up to date
• Liaising with Community Pharmacy and other services

Essential Requirements:
• Thrive on being busy
• Computer Savvy
• Great team player
• Ability to work independently and use own initiative
• Excellent customer service

Please send your CV and covering letter to Sarah Chambers, Practice Manager, at gram.bgpmanagementteam@nhs.scot

Closing date 17th April 2026

13/03/2026

24/02/2026

*25.02.26 Issues now resolved - please bear with our teams as we catch up with the backlog as a result of the problems yesterday**

⛔ We are experiencing intermittent IT issues with our clinical system this morning. ⛔

The issues we are experiencing this morning are making things very difficult for our teams, please bear with us and consider waiting to contact us once these issues have been resolved if it is not urgent.

We will update this page once the issue is resolved.

Thank you for your patience

16/02/2026

The Short Breaks Bureau

The Short Breaks Bureau provides flexible and creative short break options tailored to individual needs.

Who can access the Short Breaks Bureau?
Adult unpaid carers or adult cared-for individuals who require a break.

What types of short breaks are available? Options may include:

· Overnight stays tailored to individual needs of carer or cared-for
· Local Community Groups or Activities
· Bespoke or flexible respite options tailored to individual circumstances

Email: shortbreaksbureau@aberdeenshire.gov.uk
Phone: 01467 537709

https://www.aberdeenshire.gov.uk/social-care-and-health/caring-for-others/short-breaks-respite-care/short-breaks-bureau/

09/02/2026

**ISSUE NOW RESOLVED** Thank you for your patience and understanding.

⛔ We are currently experiencing issues with our IT system. Please bear with us until the issue is resolved. Thank you ⛔

29/01/2026

The Listening Ear provides a safe space to talk things through when you, or someone you know, needs it.

Please contact the surgery to make an appointment.

Thank you.

The Listening Ear

Following the withdrawal of funding by NHS Grampian of our previous listening service, it gives us great pleasure to announce that with the support of Banchory Rotary Club, Banchory Community Council and Maud Village Trust, we have a new "Listening Ear" service starting on August 6th!

Please contact the surgery, on 0345 013 0750, to make an appointment.

Thank you.

21/01/2026

Why do GP Practice receptionists ask questions?

It’s not about being nosy—it’s about getting you the right care, just like an ambulance call handler needs details to send the right help.
Receptionists and call navigators work under the same strict confidentiality rules as your doctor. Sharing a little information helps us help you faster and better.

✅ Help us help you—answering a few questions makes a big difference.

📌 Find out more in the poster below 👇

07/01/2026

⚠️Please take care in the car park and on the pavements around the practice if you are attending for an appointment with us - they are particularly challenging today⚠️