Waterfront Medical Centre

19/12/2025

🧠 Mental Health vs Mental Illness 🧠

Everyone has mental health, but not everyone lives with mental illness.

In some ways, the two are intrinsically linked. But there can be significant differences between them. Stigma has come a long way around mental health, but those of us living with mental illness can often feel left behind.

For more information and services/support available, click the link:
https://111.wales.nhs.uk/encyclopaedia/m/article/mentalhealthandwellbeing

17/12/2025

Menopause usually affects women between the ages of 45 and 55, but it can happen earlier. Symptoms can be severe and have a significant impact on everyday life – but there are ways to alleviate and manage them.

For more information:
https://www.nhs.uk/conditions/menopause/

16/12/2025

Citizens Advice Cardiff & Vale provides a range of free, confidential and impartial advice on a range of areas including:

💸 Debt Advice
📄 Understanding Benefits
🏠 Housing support
💬 Help finding a way forward

If you or your family are unsure where to turn, this is a great opportunity to access support in a welcoming local space.

☎️ Call: 0800 7022 020
🌐Visit: https://advicelinkcymru.org.uk/

15/12/2025

If you have flu, there are some things you can do to help get better more quickly. Flu will often get better on its own, but it can make some people seriously ill. It's important to get the flu vaccine if you're eligible.

For more information, visit:
https://www.nhs.uk/conditions/flu/

12/12/2025

Type 1 diabetes is where your body cannot make a hormone called insulin. This causes your blood sugar to get too high.

Type 1 diabetes can happen at any age and if left undiagnosed, it can be fatal. The most common symptoms are the 4 Ts: Toilet, Thirsty, Tired, Thinner.

If you think you or your child has any of these symptoms, ask for an urgent GP appointment or call 111.

For more information:
https://www.nhs.uk/conditions/type-1-diabetes/symptoms/

10/12/2025

⛔ BE AWARE OF SCAM PHONECALLS ⛔

The public is being urged to stay alert following reports of a new scam in which fraudsters impersonate receptionists and doctors in automated fake phone calls.

NHS patients are being threatened with being removed from their GP Surgeries in a new, frightening phone call that's spreading across the UK. The calls appear to come from a UK mobile number and claim that patients must update their GP Records and hand over personal information or risk being struck off their practice.

These calls are not genuine. The NHS will never contact patients by phone to demand updates to their records, threaten removal from a GP list, or request personal or financial information.

In an Important Patient Alert issued by the NHS, the health service said: "We will never threaten to remove you from our patient list during a phone call unless our zero-tolerance policy has been breached, and never due to your not sharing information. We will never ask for your financial information."

What should you do if you receive one of these calls?
🖐 Do not engage or provide any information.
🖐 Hang up immediately.
🖐 Contact your GP practice directly using the number listed on their website or appointment letters - not the one provided in the call.
🖐 Never click on links or call back unknown numbers.

What if you have already responded?
✅ Contact your GP practice to confirm that no action is needed.
✅ Notify your bank immediately if any financial information was shared.
✅ Change any reused passwords and enable multi-factor authentication.
✅ Report the scam to Action Fraud or by calling 0300 123 2040.

10/12/2025

There are seven common health conditions which your pharmacist can provide treatment - including prescription medicine and antibiotics - without you having to see a GP first.

Think pharmacy first.

09/12/2025

⭐ Access the Food Related Benefits ⭐

The Good Food and Movement Programme - helping you to access healthy and affordable food in the Vale of Glamorgan and Cardiff.

🍏 See the attached posters for details on local food projects that support families on a low income including Food Vale, Fareshare Cymru and how to access Food Related Benefits and Money Advice.

🍎 For information on Nutrition Courses available in Cardiff and Vale:
https://nutritionskillsforlife.com/cardiff-and-vale-university-health-board/courses/

08/12/2025

🎄CHRISTMAS & NEW YEAR OPENING HOURS🎄

Please see attached our opening hours over the Christmas & New Year period 2025.

We will be closed on the following working dates:
📅 Thursday 25th December 2025 (Christmas Day)
📅 Friday 26th December 2025 (Boxing Day)
📅 Thursday 1st January 2026 (New Year Day)

Repeat Prescriptions take 72hrs to process (not including weekends or bank holidays) so please check your medication and order ahead of time to avoid any delays. Any requests made after 12 midday on Friday 19th December cannot be guaranteed before Christmas. If you have a nominated pharmacy, we advise you allow an extra 2 days for pharmacy dispensing.

05/12/2025

Cruse Bereavement Support is available for anybody coping with the loss of a loved one. If you or someone you know could benefit from bereavement support, please contact Cruse via the details below or visit Cruse's website to find out more about how to access help.

☎️ Call 0300 1111 003 (Cardiff and Vale Branch)
📧 Email wales@cruse.org.uk
💻 Visit https://www.cruse.org.uk/

03/12/2025

📢 HRT & Contraception Requests 📢

From Thursday 4th December, patients will need to submit a request for HRT or Contraception Medication via AskMyGP. Previously these forms were located on the practice website but will soon be removed.

If you are not able to access AskMyGP, patients can still collect a paper copy of the request form from the surgery. Please be aware all requests can take up to 72 hours to complete however they are submitted.

Please see our website for more information on how to sign up for AskMyGP:

This hub serves as a centralised platform where you can discover and utilise various tools, information, and support systems to manage your health and well-being more independently.

03/12/2025

Su***de isn’t inevitable and anyone can help interrupt someone‘s suicidal thoughts. Samaritans are available to call any time from any phone for FREE on 116 123.

For more information on how to help:
https://www.samaritans.org/how-we-can-help/if-youre-worried-about-someone-else/supporting-someone-suicidal-thoughts/