05/11/2025
📣Activity Data - August, September & October 2025 📣
These infographics show a portion of the activity from our surgery over the past 3 months, which is just a snippet of the enormous amount of work and demand which is placed on GP surgeries every month. Despite the year-on-year under funding of Primary Care, we continue to provide a high quality of care and patient access to appointments within our available resources.
Like all surgeries, we are seeing increasing demand for our services and often we do not have the capacity to respond as quickly as patients would like; this is why we have an 📱Automated Call-back Service📱which patients can use to save your place in the queue and enable the Practice to call you back when you reach position 1. We have generally had good feedback from this service and we would encourage patients to utilize this when contacting our practice, particularly in the busy mornings.
Our reception team do an amazing job but often pressures during the day impact on their ability to respond as quickly as patients expect and the data below, which shows the high volumes of work that the practice undertakes on a daily basis, will highlight the reasons why. We expect demand for our services to only increase with winter illnesses, and an increase in our appointment demand due to the Seasonal Flu Vaccination appointments, so please be patient with us as we do our best to help.
Did you try to get an appointment recently but couldn’t? We could have seen an additional *555* patients over the past 3 months if all those who had made an appointment simply cancelled it when they no longer needed it! 😬 Please remember to cancel your unwanted appointments to free them up for our other patients - this can be done by responding to your reminder SMS the night prior to your appointment, sending an e-mail or simply by phoning the surgery.
