02/03/2026
Thank you to those patients who took the time to complete a friends and family survey in February.
We’ve had some really positive comments recently about the care provided by our team, with many patients highlighting how kind, professional and reassuring their appointments were.
Several comments mentioned individual staff by name — for example, Dr Hon was described as “exceptionally supportive and reassuring”, and Hollie on reception was praised for being polite, helpful and going out of her way to assist.
We’re also using feedback to keep learning and improving, and will be holding a staff training session later this month focused on communication and patient experience.
Thank you to everyone who takes the time to share their experiences — your feedback really does help us continue to improve the care we provide.