07/04/2026
Thank you to everyone who shared feedback with us in March. We really value your comments and use them to improve our service.
What we’re doing well:
⭐ Kind, caring staff – Many of you highlighted how friendly, compassionate and reassuring our team are.
⭐ Being listened to – Patients told us they feel heard, taken seriously, and involved in decisions about their care.
⭐ Efficient service – Positive feedback about prompt responses, smooth appointments, and professional care.
Where we can improve:
🔧 Waiting times & punctuality – We understand that delays can be frustrating. In general, we aim to run on time, however clinical appointments can be unpredictable, particularly when patients require urgent care or more time than planned. This can occasionally impact later appointments.
If you have been waiting more than 15 minutes past your appointment time, please let reception know so we can check for you.
Thank you again for your feedback and for supporting the practice.
💙 Widcombe Surgery Team