We work in partnership with our patients and our Patient Participation Group (PPG) to provide medical care. The surgery has a General Medical Services (GMS) contract with the local health organisation North Staffs CCG and offers directly and locally enhanced services to its patients. The regulated activities under CQC are:
Treatment of disease, disorder or injury
Surgical procedures
Diagnostic and screening procedures
Maternity and midwifery services
Family planning
Our Aims and Objectives for delivering each of the above regulated activities are contained within Our Practice Ethos:
We aim to put our patients at the centre of everything we do
We aim to provide the highest possible quality of care by working in partnership with our patients, staff and other services in a compassionate, confidential and supportive way
We recognize the importance of equality and diversity and aim to treat everyone equally and with respect
We aim to be friendly, flexible, approachable and accessible
We will actively seek your views on what you think we do well, what you think we could improve and how we could improve it
We continually aim to improve our standards by listening, learning and promoting staff development
Vision Statement:
Our vision at Biddulph Valley Surgery is to support our community to live healthier lives by delivering high-quality, safe, and compassionate primary care. We strive to be a well-led, inclusive practice where patients feel listened to, respected, and confident in the care they receive. Biddulph Valley Surgery Values:
Patient-centred care
We put patients at the heart of every decision, listening carefully to individual needs and involving people in their care wherever possible. Safety and quality
We are committed to providing safe, effective, and evidence-based care, learning from experience and continually improving the quality of our services. Compassion and respect
We treat everyone with kindness, dignity, and respect, valuing diversity and ensuring equality of access for all patients. Responsiveness
We work hard to be accessible and responsive, adapting our services to meet the changing needs of our patients and local community. Teamwork and leadership
We support and value our staff, encouraging open communication, strong leadership, and collaboration to deliver the best possible care. Continuous improvement
We embrace learning, innovation, and feedback from patients and staff to improve outcomes and experiences. Please do not contact this page if you require urgent advice as it is not monitored every day. If urgent, please call the surgery or contact NHS 111.
