Biggar Medical Practice

23/03/2026

Please find attached an update regarding service levels at the practice for this week.

The practice has continued to experience a particularly high uplift in calls. We apologise to our patients for the length of time it has taken to get through to a patient advisor particularly in the…

17/03/2026

Please find attached a link to our website, which provides an update on prescriptions and appointments following the integration of the new clinical system.

Clinical System progress update. Following the recent system update, the practice would like to provide patients with the following update. Demand for appointments and prescriptions exceeded plan on…

12/03/2026

The practice would like to thank all our patients for their support during the recent transition to our new clinical system. This has been a significant change for the practice, given that over a million pieces of patient data has had to be transferred, as well as the volume of training required for the team. To allow clinicians and advisors the time to use the system in a live environment, as well as for any initial technical issues, appointments have been reduced for this week. That means that routine GP and ANP appointments are currently curtailed, and we are prioritising those of an urgent nature at the moment. We have also been advised that an issue has been discovered with our patients ability to re-register for online patient services. This is being addressed by the IT teams and once rectified an update will be sent out as soon as possible. We would like to apologise to our patients for any inconvenience this has caused. Prescription requests can be made as normal via the website. An update will be provided on Friday 13th March as to appointment availability for week commencing the 16th March. Thank you.

13/02/2026

**IMPORTANT PATIENT NOTICE**

From Friday 6th to Wednesday 11th March 2026, inclusive - Patient Services at the Practice will be extremely limited.

This is to allow the health board to implement a new I.T system. During this period we will have no access to any computerised systems or patient records.

Please click on the following link for further information:

From Friday 6th to Wednesday 11th March 2026, inclusive – Patient Services at the Practice will be extremely limited. This is to allow the health board to implement a new I.T. system.

13/02/2026

The Practice notes the update from BEAR Scotland that works have been provisionally programmed for a 4 way traffic installation between Park Road and Station Road. This is due to start on Monday 16th February and last for 40 days. As travel delays are expected, the practice would like to advise patients to allow a little more journey time for their appointments. Thank you.

05/02/2026

Patient Information.

Co-codamol 30/500mg will become unavailable in the next few weeks due to a national shortage. We advise starting to gradually reduce by one daily tablet per week to avoid the side effects of stopping suddenly. Please click the following link which will take you to our website where official guidance is available.

https://www.biggarmedicalpractice.co.uk/national-shortage-of-co-codamol/

Alternatively, more information is also available at
www.nhslanarkshire.scot.nhs.uk/download/co/

Co-codamol 30/500mg will become unavailable in the next few weeks due to a national shortage. We advise patients to gradually reduce by one daily tablet per week to avoid side effects of stopping…

31/12/2025

24/12/2025

Further to this mornings message, our clinical systems are now back up and running.

24/12/2025

The Practice would like to advise patients that our clinical system is down this morning, and as such we have no access to our appointments screen. This has been logged for urgent rectification with the Health Boards IT teams, and we hope to have access available as soon as possible. We sincerely apologise to our patients for any issues this may cause.

23/12/2025

The Practice would like to advise patients that it will close at 6pm on Wednesday 24th of December, and reopen at 8am on Monday 29th of December. It is expected that phone lines will be exceptionally busy between 8am and and 9am on the 29th and 30th of Dec. In order to prevent longer wait times, we would like to remind our patients that the first hour is reserved for immediate on the day care appointment requests. All other requests can be made from 9am onwards.

Everyone at the practice would like to thank all our patients for their understanding at such a busy time.

17/12/2025

Our I.T/phone systems are now working as normal. We thank our patients again for their understanding this morning.

17/12/2025

We are experiencing problems with our telephone/I.T system this morning (17/12/25). This has been reported and is currently being investigated. We apologise for any inconvenience and thank our patients for their ongoing support. Further uodates to follow.