Biggar Medical Practice

17/12/2025

Our I.T/phone systems are now working as normal. We thank our patients again for their understanding this morning.

17/12/2025

We are experiencing problems with our telephone/I.T system this morning (17/12/25). This has been reported and is currently being investigated. We apologise for any inconvenience and thank our patients for their ongoing support. Further uodates to follow.

09/12/2025

The practice would like to advise patients that demand on services is resulting in longer call wait times to get connected to our Patient Advisors. 720 calls were received across the 5th and 8th of December. For the same period last year, 421 calls were received. Additional clinical and non clinical resource has been secured to support demand, however it is expected that with the current flu outbreak, this will continue for the remainder of the week.

05/12/2025

IT issues
Please be aware that due to ongoing, unforeseen I.T system issues, which are out with our control, there may be a delay with any routine requests. Urgent matters will still be given priority.
We apologise for any inconvenience and thank our patients for their understanding and co-operation

17/11/2025

The Practice is currently preparing for the installation of a new clinical system, which will take place early next year. As such, a significant upgrade to its IT systems is required in advance, meaning that all phones and other systems will be offline. To minimise disruption to patients, the upgrade has been planned to coincide with NHS Lanarkshire's Practice Training Day, whereby the practice would normally be closed in the afternoon. As such the practice will be closed from 12pm Wednesday 19th until 8am on Thursday 20th Nov. On Wednesday 19th, all systems will be offline between 12pm and 2pm. However between 2pm and 6pm if you require acute or urgent medical attention please call the practice as usual and you will be diverted to dedicated call handlers who will triage you to the most appropriate person. For routine enquiries such as blood results or repeat prescriptions, please call when the practice re-opens. Thank you.

05/11/2025

Please note that any patients from Biggar Medical Practice who wish to attend " Bloods & Go" will need to take a blood test envelope to enable requests service to be processed. Please contact us (01899 220383) if this has not already been provided.

📣The Bloods and go drop-in service in Lanark has now been extended to all GP practices in Lanarkshire!

If you are a patient of a Lanarkshire GP practice, and your GP has requested that you have bloods taken, you can use the Bloods and go drop-in service at:

📍Treatment Room, Lanark Health Centre
🕓Monday to Friday: 8am to 3.30pm

Just drop-in at a time that suits you, during the opening times. No appointment needed.
✅Quick
✅Convenient
✅No booking required

All other phlebotomy clinics in the Clydesdale area continue to offer a pre-bookable service at this time.

04/11/2025

The Practice would like to advise patients that from Friday 7th of November at 6pm, there will be contractors on site to conduct roof reinforcement works. Disruption to patients is expected to be minimal as activities will be completed during weekends. We are expecting a small amount of inconvenience in the car park this week whilst materials are being delivered. The team will be collaborating closely with the Health Board to support the programme of works which will last until mid March 2026.

26/09/2025

📅 Bank holiday reminder – Monday 29 September 2025

💊 Need a routine prescription? Plan ahead.
Our Out of Hours service can’t supply routine prescriptions, so please make sure you order your repeats in good time.

✅ Most patients already do — thank you!
This helps keep urgent NHS services free for people who need them most.

⛑️ Out of Hours will only provide emergency prescriptions for essential medicines like:
• insulin
• inhalers for acute asthma
• palliative care pain relief
• epilepsy medication

📦 Don’t get caught short — order now and stay well this bank holiday.

29/08/2025

The practice would like to advise patients that following the recent outage, all its systems are almost back online. Please therefore contact the practice as normal should you require to make an appointment or enquiry. It is anticipated that it will take a little longer to process the back log of requests & results that are expected, given that many patients haven't had online access for a couple of days. Consequently, additional support has been sourced for next Monday and Tuesday to minimise any delays for patients who are awaiting the turnaround of prescription requests. The practice would like to thank all its patients for their support during the recent disruption to its services.

27/08/2025

URGENT PATIENT UPDATE:

Following the IT issues that have been experienced today at the practice and across the area, we have been advised that due to the level of repair required to damaged fibre cabling, there is the possibility that the problem won't be rectified until the weekend. The practice will advise patients as soon as this issue is resolved. Please note the following....

Appointments that have already been made, remain in the system. We have manual copies of each so please attend the practice as per normal. Please however let reception know as the check in screen will be unavailable.

For on the day care, if symptoms are of an urgent nature please call 01899 220383 upon which a message will advise whether the system is back up and running. If not the practice will operate a walk in service for urgent cases only. As our phone system is WiFi based it means that we are unable to see or answer calls, even if they are in the call queue.

The outage has also affected our ability to manage prescriptions. If you have concerns please attend the practice where our advisors will endeavour to assist.

We would like to apologise for the disruption and will advise patients as soon as possible when our systems are back online.

27/08/2025

The IT issues experienced by the practice earlier this week have occurred again this morning. This means we have no online access to e-mails and Telephones may also be compromised. We are not sure if this is as a result of the same problem as before as the WiFi seems to be out on a wider scale locally.

25/08/2025

The Practice would like to advise patients that the network that supports our phone and IT systems is experiencing a drop in service. This may mean that patients have trouble getting connected to an advisor. The issue has been reported and we hope it will be resolved soon. We apologise for the inconvenience caused to our patients.