Careium

18/12/2025

Important update if you or a loved one uses an emergency alarm pendant.

The UK's landline network is changing. If your alarm plugs into a phone socket, it needs to be compatible with the new digital system. Don't worry, your safety lifeline won't be cut off. Here’s what to do:

• Contact your landline provider (like BT or Virgin Media) and tell them you have a telecare alarm.
• Call your alarm company (like us at Careium!) to check if your device needs an upgrade.

BT has a new service where they will send an engineer to test everything works before switching you over. They will be contacting customers by letter, inviting them to book or confirm an appointment with an Openreach engineer.

👉 For official info: https://www.bt.com/about/all-ip/connected-together

16/12/2025

We’ve chosen Help For Heroes as our official UK Charity of the Year for 2026, and our team couldn’t be prouder!

For us, it’s about more than fundraising, it’s about standing alongside those who have given so much. As a company built on care, we feel a true connection to the unwavering support Help for Heroes provides to veterans and their families.

We launched the partnership with some festive cheer last week, hosting a Christmas Jumper Day and bake sale. Over the next year, we’ll be working together to raise at least £5,000 through team events, donations, and matched giving from Careium.

💙 Learn more about the amazing work of Help for Heroes: www.helpforheroes.org.uk

08/12/2025

Wondering how to make sure your loved one is safe while you're busy with Christmas preparations?

A personal alarm is a simple, practical solution that lets them keep their independence while giving you both peace of mind. Our new blog breaks it down without the jargon.

Plus, for a limited time, save £50 on getting set up.

Thoughtful, practical, and ready for the festive season.
👉 Learn more here:

Give your family peace of mind this Christmas with a practical personal alarm. Limited-time offer: Save £50 with code XMAS50.

01/12/2025

Stay Safe & Save This Festive Season! ❄️

The holidays are a time for joy, family, and feeling secure. Give yourself and your loved ones the priceless gift of peace of mind.

For a limited time, save £50 on our personal alarms - the simple, wearable device that ensures help is at hand 24/7, at the press of a button.

👉 Use code XMAS50 at checkout online
⏰ Offer ends 23 December.

Perfect for ensuring independence and safety for elderly relatives, or for anyone living alone. It’s the thoughtful, practical gift that shows you care, all year round.

16/10/2025

We love these social media ads that BT has run with influencers to spread awareness about the important issue of the digital switch.

15/10/2025

Landlines are changing, and the UK’s telephone network is going digital by January 2027.

For many people, the switch to digital will be simple. If you have loved ones with additional needs such as elderly relatives or someone who uses a telecare device or pendant alarm, BT’s Connected Together initiative encourages you to take a few simple steps to support them through the switch.

You don’t need to be a tech expert to help. Just understanding what’s changing – and offering reassurance – can go a long way. People will keep the same number, use the same phone, and there’s no extra cost involved.

That’s why we’re supporting BT through its Connected Together initiative to provide clear information and practical tools, so no one has to navigate the switch alone.

Start the conversation today. Find out more at: www.bt.com/connected-together

07/10/2025

We’re excited to introduce the all-electric Volkswagen ID Buzz vans to our fleet of vehicles, which our installers will be using to visit you.

This is our latest step in caring for our community and the planet. These zero-emission vans mean a quieter, cleaner arrival for your neighbourhood. The money we save on fuel also helps us continue to invest in the very best telecare technology and support for you.

For us, it’s simple: a better service for you, and a smaller footprint for our environment. We hope you’ll smile when you see one pull up outside your home!

10/09/2025

We have some amazing news to share, and we couldn't have done it without YOU! 🎉

Thanks to our wonderful community, we are now rated an excellent 4.7 out of 5 stars on Trustpilot

To everyone who uses our personal alarms and to the fantastic families who recommended us, thank you. Every single review means the world to our team. It tells us we're getting it right for you and your loved ones. Swipe to see what families are saying 👉

We're here for you, today and every day.💙

21/08/2025

We know the news about the analogue phone network switch-off can be worrying. Recent reports, like those by Which, highlight the serious risks of using analogue telecare devices on the new digital network, as they may fail in an emergency.
At Careium, your safety is our absolute priority. We want to reassure all our customers and partners that we only supply modern, digitally-ready telecare alarms.

✔️Our devices are designed for digital networks and are not affected by the PSTN switch-off.
✔️We are here to guide you through the transition with expert advice and support.
✔️You can have complete confidence that your digital alarm will work when you need it most.

The switch to digital is essential for a more reliable future, and we are committed to ensuring our customers are protected every step of the way. If you have any questions or concerns about your equipment or the switchover, our friendly team is here to help. Please get in touch and read our blog post ‘Important Changes to Landline Phones and Telecare Alarms: What You Need to Know’. https://www.careium.co.uk/blog/important-changes-to-landline-phones-and-telecare-alarms/

13/08/2025

Great news for our Herefordshire community! Careium is now proudly providing lifeline alarm, fall detection, and 24/7 emergency monitoring services across the county, ensuring uninterrupted safety for you and your loved ones.

Maxine Potter, our Regional Director, shares:
"We're honoured to step up as Herefordshire's new telecare provider. Our team worked tirelessly to make this transition quick and seamless because we believe everyone deserves continuous, reliable protection. Your safety is our top priority!"

Last week we welcomed Jordan, Dave and Mike to the Field Team, working alongside Maxine Graham, our Field Team Leader. Their expertise and dedication will be invaluable as we deliver the services across Herefordshire.

💙 Because at Careium, we don't just provide a service, we provide peace of mind. https://www.bbc.co.uk/news/articles/c30zde0vv1do

07/08/2025

We’re Hiring – Bid Writer.

Come and join our growing team!

We’re currently expanding and looking to recruit a Bid Writer to support our fantastic team. If you or someone in your network has experience in bid writing and is looking for an exciting new opportunity, we’d love to hear from you.

https://career.careium.com/jobs/502-telecare-bid-writer

Location: UKContract Type: PermanentHours: 37.5 hours per weekSalary: Competitive Salary & Benefits About Careium Careium is one of the UK’s leading Telecare providers, delivering personal alarm products and comprehensive monitoring and support ...

06/08/2025

Herefordshire Council has moved quickly to ensure critical community equipment and technology-enabled care services continue.