10/11/2025
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๐ผ Christmas Ordering in the Medicine Order Line โ 2025 ๐
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The Medicine Order Line (MOL) continues to operate under their Business Continuity Plan due to reduced staffing capacity. They are regularly reviewing the situation, and their phone lines remain open from 8:00am to 3:00pm.
Please note that all other prescription ordering channels remain unaffected.
As we approach the Christmas period, they anticipate higher demand and increased call volumes. To manage this, the MOL will follow the same Standard Operating Procedure (SOP) used for other bank holidays throughout the year โ accepting prescription requests up to 14 days before the due date (instead of the usual 7 days).
To clarify, if a patientโs medication is due during the Christmas period (w/c 22nd and 29th December), the MOL will accept the request 14 days prior to the due date.
For example, if medication is due on 26th December, the MOL will accept the request from 12th December.
Controlled Drugs will continue to be managed as usual, with prescriptions future-dated to the due date on the clinical system. These will not be issued early; however, if the due date falls on a weekend or bank holiday, they will be future-dated to two working days prior, to allow pharmacies time to order any required stock.
The MOL kindly ask that you try to use online ordering options (if able), such as the NHS App, the MOL online ordering form (๐ https://www.derbyshiremol.nhs.uk/derby-patient-facing/singlepass/medicine-order-line), or other online services.
These options will remain available throughout the Christmas period.
The Team at Welbeck Road Health Centre
