27/03/2026
𝗢𝘂𝗿 𝗻𝗲𝘄 𝘁𝗲𝗹𝗲𝗽𝗵𝗼𝗻𝗲 𝘀𝘆𝘀𝘁𝗲𝗺 𝗶𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝘀𝗼𝗼𝗻.
We are introducing new features designed to make contacting us easier and more convenient, including:
𝗤𝘂𝗲𝘂𝗲 𝗰𝗮𝗹𝗹𝗯𝗮𝗰𝗸, so you can keep your place in the queue without waiting on hold
𝗣𝗵𝗼𝗻𝗲 𝗺𝗲𝗻𝘂 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 to help direct your call more efficiently
𝗥𝗲𝗰𝗼𝗿𝗱𝗲𝗱 𝗰𝗮𝗹𝗹𝘀 to support quality and training
𝗨𝗽𝗱𝗮𝘁𝗲𝗱 𝗼𝗻 𝗵𝗼𝗹𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
Please be aware that there may be some temporary delays and minor disruptions while our team get used to the new telephone system.
𝗪𝗲 𝗸𝗶𝗻𝗱𝗹𝘆 𝗮𝘀𝗸 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗽𝗮𝘁𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗶𝘀 𝘁𝗶𝗺𝗲.
We are working hard to make this transition as smooth as possible and hope these improvements will help us provide a better, more efficient service for everyone.
Thank you for your continued support.