The Hereward Practice

The Hereward Practice Welcome! We cannot answer medical questions on Facebook. Welcome to The Hereward Practice! About Lakeside Healthcare!

Our close-knit team of GPs, nurses, allied health professionals, administrative and reception staff, are dedicated to providing the best possible healthcare services for our community. Our team works collaboratively to provide healthcare services at The Hereward Practice. We are fortunate to have a close-knit team of GPs, nurses, allied health professionals, administrative and reception staff, who are all dedicated to providing the best possible service for our community. Patients are at the heart of what we do and we couldn’t do it without our extensive team. We are lucky to have so many experienced and long serving colleagues, plus newer staff who are committed to a career in Primary Care. We have an experienced management team who deal with the daily running of our practices and our patient service advisors are there to help whether you have a medical concern or administrative query. They are very busy so if your enquiry can wait until after 11am each day then that would be appreciated and should save you time either waiting on the telephone or in our reception areas. We engage regularly with patients through our Patient Participation Group, taking their views into account where possible when making changes and listening to their views, issues and ideas. We also have productive working relationships with the Integrated Care Board and Care Quality Commission and make improvements as and where we can. As well as our daily work in surgeries we also work in the local community, making home visits, providing healthcare for residents in local care homes and offer advice and support on lifestyle and non-clinical issues with our Personalised Care Team of care coordinators and social prescribers. We are busier than ever so thank you for your understanding while we continue recruit, train and develop our team and working practices to see as many patients as we can safely. The Hereward Practice is a part of Lakeside Healthcare, a large GP partnership that provides NHS care for around 170,000 patients across Lincolnshire, Cambridgeshire, Peterborough and Northamptonshire. We are made up of eight GP practices across 14 sites that are all part of their local communities. We work together as practices to provide resilience, sharing learning and professional back-office support services. Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team. We also host a clinical research team who run high quality clinical trials and studies to support the development of new medications and preventative treatment for long-term conditions. We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do. For further information please visit our website.

Millions of adults across the country could improve their health and wellbeing by making small changes to their lifestyl...
12/12/2025

Millions of adults across the country could improve their health and wellbeing by making small changes to their lifestyle. The free NHS Healthy Choices Quiz is here to help. Take the quiz to receive your overall score and receive personalised recommendations. Whether you want to eat better, move more, drink less or sleep deeper, the NHS has a plan that’s right for you.

Take the quiz today: https://www.nhs.uk/hcquiz

UPDATE – New Automatic Number Plate Recognition (ANPR) System We’re aware that many patients have already seen informati...
12/12/2025

UPDATE – New Automatic Number Plate Recognition (ANPR) System

We’re aware that many patients have already seen information about the new car parking ANPR system shared this week.

Following an update from the suppliers this morning, the installation of the ANPR system has been delayed due to a supplier issue. The expected installation date is now mid-January. We’ll confirm the exact date as soon as this is finalised.

There is no change to current parking arrangements. Please continue to park as usual until we confirm that the system is live.

To help ensure spaces remain available for those who need them most, we kindly ask that the car park is only used by patients who are attending the surgery for care on that day.

Thank you for your patience. We appreciate that this change may be frustrating, and we’ll update you as soon as we hear from the suppliers.

We’ve seen some comments and questions that are visible to us here on Facebook, and we really appreciate everyone taking...
12/12/2025

We’ve seen some comments and questions that are visible to us here on Facebook, and we really appreciate everyone taking the time to share their thoughts and concerns. We know changes like this can feel frustrating, so we want to be as open and helpful as possible.

Below are answers to the questions we’ve seen. For more detailed information about how the ANPR system works, please visit our website: https://www.theherewardpractice.co.uk/news/new-parking-camera-system.

Our aim is to keep parking spaces available for patients who need care, and to make this change as smooth and supportive as possible for everyone.

▪️What if my consultation takes 20 minutes and then I spend 15 minutes at Well Pharmacy? Please don’t worry. When you finish at the practice, let one of our Patient Services Advisors at reception know if your visit has run over. If you then go to Well Pharmacy, please register your details again with the pharmacy team. They can update the system straight away so you won’t receive a penalty.

▪️Can Well Pharmacy update my parking details? Yes. Well Pharmacy will have the same device we use at the practice, so their team can register or update your number plate while you’re there. This means you can continue using the pharmacy exactly as normal.

▪️Can I quickly park to drop a prescription in the letterbox before you open? Yes. If your visit is under 10 minutes, there’s no need to register your number plate. This keeps things simple for quick drop-offs while helping us keep spaces available for patients who need them.

▪️What if the practice is closed and I drive into the car park? You have 10 minutes without needing to register. There’s nothing you need to do.

▪️What if I visit more than once in the same day? That’s absolutely fine. If your vehicle makes a second visit on the same day, there won’t be any issue as long as your registration is logged each time you visit.

▪️What if my visit takes longer than the allowed time? How do I prove I told you? If your visit runs over the allowed time, please just let one of our Patient Services Advisors at reception know before you leave. They’ll update your parking details while you’re still at the desk, so nothing is missed. Because this is done in real time, you won’t need to provide any proof.

▪️Does the practice make money from the parking system? No. The system is in place purely to help keep parking spaces available for patients who need them.

Trial for norovirus in people 60+.Join the Nova 301 Trial. Help to see if we can protect people 60 years of age or older...
11/12/2025

Trial for norovirus in people 60+.

Join the Nova 301 Trial. Help to see if we can protect people 60 years of age or older against symptoms caused by the norovirus stomach bug.

Visit our website at https://ow.ly/BxXo50XHjmr or call Lakeside Healthcare Research on 01536 748282 to find out more about joining the Nova 301 Trial.

As the weather turns colder and we start spending more time indoors with friends and family, it’s a good time to remind ...
11/12/2025

As the weather turns colder and we start spending more time indoors with friends and family, it’s a good time to remind ourselves of the simple things that help reduce the spread of coughs, colds and other respiratory infections that tend to peak during autumn and winter 🥶.

A few small actions can make a big difference to keeping ourselves and others well.

You can read more practical advice on staying well this winter here: https://ow.ly/QoEy50XGKe8.

Over the past few weeks, we have seen a rise in the number of people using our car park, particularly since double yello...
10/12/2025

Over the past few weeks, we have seen a rise in the number of people using our car park, particularly since double yellow lines were introduced on Burghley Street. This has made it difficult for patients to find a space when they need to attend the practice or Well Pharmacy.

From Monday 15 December 2025, we are introducing a new Automatic Number Plate Recognition (ANPR) system. This will help ensure parking spaces are available for patients receiving care. The cameras will operate 24 hours a day, seven days a week.

Parking at the practice is for patients who are attending an appointment, collecting medication from the practice or Well Pharmacy, dropping off a request, and speaking with a member of our team.

Unfortunately, many spaces are currently being used by people visiting nearby shops and services, which impacts patient access, particularly for those with mobility needs or long-term health conditions.

The system will be managed independently by Total Parking Solutions. The practice cannot cancel or intervene in penalty notices, and we do not receive any income from fines. A standard penalty notice is £60, increasing to £100 if not paid within 14 days.

When you arrive, please register your number plate using the check-in tablets at reception and at Well Pharmacy. You will have:

• 15 minutes to register your vehicle
• A maximum stay of 30 minutes

If your visit takes longer than 30 minutes please don't worry, just let reception or the team at Well Pharmacy know before you leave and we will update the system to prevent any penalties.

Signs will be in place in the car park and inside the building to remind patients to register.

If you are not visiting for care, please support us by using alternative parking in the town. This ensures our spaces remain available for those who need them for patient care. You can find public parking in Bourne on the South Kesteven District Council website: www.southkesteven.gov.uk/carparks.

Thank you for your understanding and for helping us improve access for our patients.

📢 Reminder: Changes to prescription orderingFrom Thursday 1 January 2026, we will no longer accept prescription requests...
09/12/2025

📢 Reminder: Changes to prescription ordering

From Thursday 1 January 2026, we will no longer accept prescription requests by phone or voicemail.

How to order instead:

• NHS App (recommended)
• Anima
• Online Form
• SystmOnline
• In person

Please order 7 - 10 days before you run out.

👉 Full details: https://www.theherewardpractice.co.uk/repeat-prescriptions.

Thank you for your understanding and cooperation.

Sore throat? If needed, your pharmacist can now provide some prescription medicine without seeing a GP.Think pharmacy fi...
08/12/2025

Sore throat? If needed, your pharmacist can now provide some prescription medicine without seeing a GP.

Think pharmacy first.

nhs.uk/thinkpharmacyfirst

Thank you to everyone who contributed to the Royal British Legion’s Poppy Appeal 2025. We raised £39.87 for the cause ❤️
04/12/2025

Thank you to everyone who contributed to the Royal British Legion’s Poppy Appeal 2025. We raised £39.87 for the cause ❤️

CHRISTMAS AND NEW YEAR DELIVERY CHANGES PLEASE BE AWARE OF THE FOLLOWING CHANGES TO YOUR SCHEDULED DELIVERY DATES FOR OV...
02/12/2025

CHRISTMAS AND NEW YEAR DELIVERY CHANGES

PLEASE BE AWARE OF THE FOLLOWING CHANGES TO YOUR SCHEDULED DELIVERY DATES FOR OVER THE WEEKS COMMENCING 22 AND 29 DECEMBER 2025.

Normal delivery day WEDNESDAY – delivery will be on Tuesday 23 and Tuesday 30 December 2025.

Normal delivery day THURSDAY – delivery will be on Wednesday 24 December 2025 and Wednesday 31 December 2025.

PLEASE ENSURE YOU ORDER ANY MEDICATIONS AT LEAST A WEEK PRIOR TO YOUR EXPECTED DELIVERY TO GUARANTEE DELIVERY OVER THIS PERIOD 🎅🏻

Millions of people are using the NHS App to manage their health the easy way.Find out how you can securely view your hea...
01/12/2025

Millions of people are using the NHS App to manage their health the easy way.

Find out how you can securely view your health records in the NHS App

➡️ nhs.uk/nhs-services/gps/view-your-gp-health-record

Address

Exeter Street
Bourne
PE109XR

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

Telephone

+441778393399

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