Islay Medical Services

24/12/2025

Reminder: We are closed on 25 and 26 December. Please collect any medication you need before your surgery's normal closing time today (Port Ellen 1pm; the Rhinns 6pm). We reopen on Monday 29 December.

16/12/2025

Festive opening hours 2025

08/12/2025

Port Ellen Surgery is closing early at 5pm on Friday 12 December.

Please collect any medication before 5pm on Friday.

Phone calls will still be answered until 6pm as normal for any urgent matters.

24/09/2025

REMINDER: PUBLIC HOLIDAY - MONDAY 29 SEPTEMBER 2025

The surgeries will be closed for the public holiday on Monday 29th September. Please make sure you collect any medication required prior to your registered practice's closing time on Friday 26th September (this Friday).

To access urgent medical care overnight, at weekends or on public holidays:

In a life threatening medical emergency (e.g. chest pain, severe shortness of breath, a major accident or trauma, symptoms of a stroke) you should call 999.

If you have a non life-threatening but urgent medical problem you can access medical advice by visiting www.nhsinform.scot. If you feel you need to speak with or see a nurse or doctor regarding an urgent medical problem, you should call NHS24 on 111.

The Emergency Department is located within Islay Hospital in Bowmore. Whilst you are free to attend without first seeking advice, if you are able to access care by the routes above it will allow us to prioritise the use of limited space within the Hospital building.

NHS inform is Scotland's national health information service helping the people in Scotland to make informed decisions about their own health and the health of the people they care for

16/09/2025

PUBLIC HOLIDAY - MONDAY 29 SEPTEMBER 2025

The surgeries will be closed for the public holiday on Monday 29th September. Please make sure you collect any medication required prior to your registered practice's closing time on Friday 26th September.

To access urgent medical care overnight, at weekends or on public holidays:

In a life threatening medical emergency (e.g. chest pain, severe shortness of breath, a major accident or trauma, symptoms of a stroke) you should call 999.

If you have a non life-threatening but urgent medical problem you can access medical advice by visiting www.nhsinform.scot. If you feel you need to speak with or see a nurse or doctor regarding an urgent medical problem, you should call NHS24 on 111.

The Emergency Department is located within Islay Hospital in Bowmore. Whilst you are free to attend without first seeking advice, if you are able to access care by the routes above it will allow us to prioritise the use of limited space within the Hospital building.

26/08/2025

Repeat medication ordering by email and telephone

18/08/2025

The Practice telephone system is now working as normal.

18/08/2025

The Practice is currently experiencing a fault with our telephone lines. Our provider is aware of the issue and is working to fix the fault. Should you require to speak with someone in the Practice please attend in person. We hope the issue will be resolved quickly. We will provide a further update when the telephone system is operational again. We apologise for any inconvenience which may be caused.

05/08/2025

REMINDER - SHOW DAY - Wednesday 6th August 2025

The GP premises will be closed from 1pm until 6pm on Show Day. For urgent medical advice between these times, you should still contact your practice by telephone. Please make sure you collect any medication from your practice prior to 1pm.

01/08/2025

IMPROVED PATIENT ACCESS FOR REQUESTING REPEAT MEDICATION ITEMS

We have updated our telephone system to offer patients the option to request repeat medication 24 hours per day, (including weekends and public holidays).

When ordering repeat medication, callers are asked to select where they would like to collect their medication - Islay Pharmacy, Port Ellen Surgery or the Rhinns Medical Centre - then leave a message with their name, date of birth, and a list of items they would like to order.

Practice staff will process the requests at the earliest opportunity. Please do ensure that a minimum of two working days' notice is provided, in order to ensure items not in stock are delivered to the Practice. If you require medication more urgently, please follow the steps to speak to a member of our team.

Please be assured that repeat medication is still able to be ordered in person, or by returning the reorder slip.

We hope that the introduction of the repeat medication ordering line will be beneficial to our patients, allowing medication to be ordered at a time suitable to each individual.

We also hope that the new ordering arrangements will minimise the number of items being dispensed which are not required, and also improve telephone access to patients contacting the Practice for other purposes.

31/07/2025

SHOW DAY - Wednesday 6th August 2025

The GP premises will be closed from 1pm until 6pm on Show Day. For urgent medical advice between these times, you should still contact your practice by telephone. Please make sure you collect any medication from your practice prior to 1pm.

23/05/2025

REMINDER: PUBLIC HOLIDAY - MONDAY 26 MAY

The surgeries will be closed for the Spring public holiday on Monday 26th May. Please make sure you collect any medication required prior to your registered practice's closing time TODAY (Friday 23rd May).

To access urgent medical care overnight, at weekends or on public holidays:

In a life threatening medical emergency (e.g. chest pain, severe shortness of breath, a major accident or trauma, symptoms of a stroke) you should call 999.

If you have a non life-threatening but urgent medical problem you can access medical advice by visiting www.nhsinform.scot. If you feel you need to speak with or see a nurse or doctor regarding an urgent medical problem, you should call NHS24 on 111.

The Emergency Department is located within Islay Hospital in Bowmore. Whilst you are free to attend without first seeking advice, if you are able to access care by the routes above it will allow us to prioritise the use of limited space within the Hospital building.